WATI.io vs. Yellow.ai

WATI.io

WATI.io

5 Reviews and Ratings

Yellow.ai

Yellow.ai

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
WATI.io	Score 8.9 out of 10	N/A	WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.	$49 per month
Yellow.ai	Score 8.8 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

WATI.io

Yellow.ai

Editions & Modules

Standard: $49
per month
Professional: $98
per month

No answers on this topic

Offerings

Pricing Offerings
WATI.io	Yellow.ai
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Contact vendor for pricing information.

More Pricing Information

Community Pulse
	WATI.io	Yellow.ai
Top Pros	Pro Automated responses Pro Tool for creating Pro Drag and drop	No answers on this topic
Top Cons	Minus Mobile interface Minus User friendly Minus Not user friendly	No answers on this topic

Best Alternatives
	WATI.io	Yellow.ai
Small Businesses	Simplify360 Score 7.8 out of 10	Front Score 8.9 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Bright Pattern Contact Center Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	WATI.io	Yellow.ai
Likelihood to Recommend	8.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	WATI.io	Yellow.ai
Likelihood to Recommend	WATI.io If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io. Incentivized Verified User Anonymous Read full review	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	WATI.io Segmented campaigns. Easy to access documents for developers. Integrations with other tools. Incentivized Verified User Anonymous Read full review	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	WATI.io Open marketplace for integrations. Inclusion of the social platforms like Facebook, LinkedIn & Instagram. Incentivized Verified User Anonymous Read full review	Yellow.ai Shopping features in bot pricing app integration Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Alternatives Considered	WATI.io Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io. Incentivized Verified User Anonymous Read full review	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	WATI.io Quick setup gave us good advantage. Easy to use, no need of any technical knowledge. Incentivized Verified User Anonymous Read full review	Yellow.ai Chatbot is another touch point for customer to do servicing of their loan. The following are the benefits for the customers. Avoid long wait times to reach agent. Get quick and reliable and up to date information. Easy and guided self-service journey. Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot. 24 X 7 availability. Increased customer satisfaction. Reduction in customer support manpower. Incentivized Verified User Anonymous Read full review
ScreenShots