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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    WaveMaker

    Score9.2 out of 10
    N/AWaveMaker is a platform-as-a-service (PaaS) from the company of the same name in Mountain View, California.

    $500

    per user/month

    Zendesk Guide

    Score9.2 out of 10
    N/AZendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
    Pricing
    WaveMakerZendesk Guide
    Editions & Modules
    WaveMaker Online
    $500
    per user/month
    WaveMaker Enterprise
    Contact Sales
    Developer based pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    WaveMakerZendesk Guide
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    WaveMakerZendesk Guide
    Considered Both Products
    WaveMaker Inc
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Features
    WaveMakerZendesk Guide
    Low-Code Development
    Comparison of Low-Code Development features of WaveMaker and Zendesk Guide
    Feature
    WaveMaker
    9.3
    2 Ratings
    10% above category average
    Zendesk Guide
    -
    Ratings
    Visual Modeling9.01 Ratings00 Ratings
    Drag-and-drop Interfaces8.92 Ratings00 Ratings
    Platform Security9.52 Ratings00 Ratings
    Platform User Management9.52 Ratings00 Ratings
    Reusability9.52 Ratings00 Ratings
    Platform Scalability9.52 Ratings00 Ratings
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    User Ratings
    WaveMakerZendesk Guide
    Likelihood to Recommend
    9.2
    (4 ratings)
    7.4
    (8 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.0
    (2 ratings)
    User Testimonials
    WaveMakerZendesk Guide
    Likelihood to Recommend
    WaveMaker Inc
    WaveMaker is a great platform for enterprise and SME's because it can save a lot on resources and time. The price is very low compared to the other competitors of WaveMaker and the best thing about WaveMaker is its no lock-in policy, you can always download the code and work on other IDEs. Overall an amazing platform.
    Incentivized
    Read full review
    Zendesk
    In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
    Incentivized
    Read full review
    Pros
    WaveMaker Inc
    • WaveMaker has helped us create internal applications in very short amount of time at a very low cost.
    • The interface is really clean and it is easy to understand, you need not be an expert coder to work on WaveMaker.
    • You can download your developed application and deploy it on any server you wish. There is no lock in whatsoever.
    • The support team is super supportive and they are genuinely interested in solving your problems.
    • WaveMaker helps you develop web and hybrid applications simultaneously, so you will be saving a lot of time and effort.
    • WaveMaker is constantly upgrading and the team makes sure that they inform the users about the upgrades.
    Incentivized
    Read full review
    Zendesk
    • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
    • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
    • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
    Incentivized
    Read full review
    Cons
    WaveMaker Inc
    • I believe that for this case, is important the technical support, which solves you or give workarounds that work for your issues. It answers in 24 hours, in labour days.
    Incentivized
    Read full review
    Zendesk
    • Formatting according to our brand guidelines can be tricky
    • Reporting metrics are lacking
    • The user interface can be confusing
    • Their support team takes a long time to respond
    • They have comments open on their KB articles, but almost noone responds, which is frustrating.
    Incentivized
    Read full review
    Support Rating
    WaveMaker Inc
    There were instances where we had specific requests and the support team was really helpful because they were really concerned about getting me a solution.
    Incentivized
    Read full review
    Zendesk
    The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
    Incentivized
    Read full review
    Alternatives Considered
    WaveMaker Inc
    WaveMaker is much cheaper and performs better.
    Read full review
    Zendesk
    It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
    Incentivized
    Read full review
    Return on Investment
    WaveMaker Inc
    • WaveMaker has helped us reduce the number of developers working on the application development.
    • It has helped us save a lot of time.
    Incentivized
    Read full review
    Zendesk
    • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
    • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
    • I highly recommend to use Zendesk for knowledge base and tickets and agents.
    Incentivized
    Read full review
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