TrustRadius

MaestroQA vs. Zendesk Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MaestroQA
Score 9.8 out of 10
N/A
MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
Zendesk Workforce Management
Score 7.8 out of 10
N/A
tymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming. The software helps displace spreadsheets so users can better forecast & automate scheduling.N/A
Pricing
MaestroQAZendesk Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MaestroQAZendesk Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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MaestroQAZendesk Workforce Management
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User Ratings
MaestroQAZendesk Workforce Management
Likelihood to Recommend
10.0
(2 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
MaestroQAZendesk Workforce Management
Likelihood to Recommend
MaestroQA
Maestro is very useful if you're trying to integrate your Quality Assurance process as grabbing a few flags from a big set of resolved flags, and directly back to your customer service or trust and safety reps, it's less useful if you're trying to assess a big number of flags, as the process of reviewing them is a little bit slow as you need to check some boxes and provide a comment
Verified User
Anonymous
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Zendesk
No answers on this topic
Pros
MaestroQA
  • Monitors the quality of our agents
  • Provides a user-friendly front end
  • Provides detailed reporting
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
Usability
MaestroQA
It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible.
Verified User
Anonymous
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Zendesk
No answers on this topic
Alternatives Considered
MaestroQA
NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
Verified User
Anonymous
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Zendesk
No answers on this topic
Return on Investment
MaestroQA
  • We saw an instant improvement in our Agent's quality
  • This is truly a collaborative tool - Quality Analyst - Agent
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
ScreenShots