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MaestroQA vs. Zendesk Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MaestroQA
Score 8.1 out of 10
N/A
MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
Zendesk Workforce Management
Score 9.3 out of 10
N/A
tymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming. The software helps displace spreadsheets so users can better forecast & automate scheduling.N/A
Pricing
MaestroQAZendesk Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MaestroQAZendesk Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
MaestroQAZendesk Workforce Management
Small Businesses
Sogolytics
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Score 8.5 out of 10
When I Work
When I Work
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Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.1 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.2 out of 10
Beeline Extended Workforce Platform
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All AlternativesView all alternativesView all alternatives
User Ratings
MaestroQAZendesk Workforce Management
Likelihood to Recommend
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
MaestroQAZendesk Workforce Management
Likelihood to Recommend
MaestroQA
If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
Pros
MaestroQA
  • Monitors the quality of our agents
  • Provides a user-friendly front end
  • Provides detailed reporting
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
Alternatives Considered
MaestroQA
NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
Return on Investment
MaestroQA
  • We saw an instant improvement in our Agent's quality
  • This is truly a collaborative tool - Quality Analyst - Agent
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
ScreenShots