MaestroQA vs. Zendesk Workforce Management

MaestroQA

5 Reviews and Ratings

Zendesk Workforce Management

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MaestroQA	Score9.8 out of 10	N/A	MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.	N/A
Zendesk Workforce Management	Score7.5 out of 10	N/A	tymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming. The software helps displace spreadsheets so users can better forecast & automate scheduling.	N/A

Pricing

MaestroQA

Zendesk Workforce Management

No answers on this topic

No answers on this topic

Pricing Offerings
MaestroQA	Zendesk Workforce Management
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	MaestroQA	Zendesk Workforce Management
Small Businesses	MindTouch Score7 out of 10	Deputy Score8.4 out of 10
Medium-sized Companies	Sogolytics Score9 out of 10	Harri Score6 out of 10
Enterprises	Medallia Score8.9 out of 10	Enterprise eTIME, by ADP (discontinued) Score10 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MaestroQA	Zendesk Workforce Management
Likelihood to Recommend	10.0 (2 ratings)	- (0 ratings)
Usability	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	MaestroQA	Zendesk Workforce Management
Likelihood to Recommend	MaestroQA Maestro is very useful if you're trying to integrate your Quality Assurance process as grabbing a few flags from a big set of resolved flags, and directly back to your customer service or trust and safety reps, it's less useful if you're trying to assess a big number of flags, as the process of reviewing them is a little bit slow as you need to check some boxes and provide a comment Incentivized Verified User Read full review	Zendesk No answers on this topic
Pros	MaestroQA Monitors the quality of our agents Provides a user-friendly front end Provides detailed reporting Incentivized Verified User Read full review	Zendesk No answers on this topic
Usability	MaestroQA It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible. Incentivized Verified User Read full review	Zendesk No answers on this topic
Alternatives Considered	MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Verified User Read full review	Zendesk No answers on this topic
Return on Investment	MaestroQA We saw an instant improvement in our Agent's quality This is truly a collaborative tool - Quality Analyst - Agent Incentivized Verified User Read full review	Zendesk No answers on this topic
ScreenShots