Zscaler Internet Access vs. Zscaler Zero Trust Cloud

I feel the product is very good to set up basic standards and go beyond that in many aspects. However, due to being sometimes too simple, it limits the ability to do some other complex changes. Having the ability to do both would be ideal for some, if not all, of the products within Zscaler Internet Access. A simple setup to have it stand-up, and more advanced settings for those more experienced.

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Zscaler Zero Trust Cloud is especially useful for connecting to remote devices worldwide. Zscaler policies block unwanted use of device access. Policies suit individual, group, and organizational settings. One thing Zscaler must improve is AI access and AI sessions. Policies for sessions would be much appreciated.

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• Provides a secure VPN connection point for endpoint connectivity.
• Provides the VPN connectivity in a fast and reliable connection state.
• Very dependable, once connected the connection stays up and there's no fuss.
• Very good at letting you know when you are not authenticated.
• Very easy to authenticate and regain access when your session times out.

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• Thread Protection.
• TLS inspection.
• Redirecting the traffic securely.

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• ZS CLI support to turn off ZIA and ZDX service specifically on mac.
• Better visibility into failed posture devices, including a timeline and the reason the posture failed (This is about the Zscaler mobile portal: Enrolled devices --> Failed posture devices).

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• Better MFA with alternative devices.
• Support at low network latencies.
• Better Troubleshooting for private applications.

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While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:

Key Gaps:

1. Advanced Threat Costs:

ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.

2. API Banking Scalability:

ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.

3. RBI Future-Proofing:

Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.

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Getting started was pretty straightforward. We can tell the product is way more robust than we are using it. It started as a replacement for previous DNS-blocking content filtering, but we're exploring how this will add value with an upcoming DLP redesign and with traffic optimization at some of our remote sites with severe bandwidth limits.

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Overall, I like Zscaler Zero Trust Cloud as it provides a very good user experience both on the Ui and functional level, it is not complicated for beginners as well. After switching from Citrix to Zscaler, the login process has been simplified and less time-consuming.

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There are often performance issues reported

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Overall performance is great; the network is solid, as we haven't experienced any outages or issues, but I still see room for improvement, such as migrating cloud connector deployments to gateways/endpoints. Also, connectivity to the Zscaler network/backend should use a more reliable connection than IPsec.

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Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise

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good the engineer give excellent support and eplanation

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The overall user community and scope of supportability outweighed the others on our short list. Netskope was a close second, but the risk, though small, was greater than that of bringing Zscaler aboard. We were looking for a mature, well-supported, highly functional, and fine-grained solution that met all our user and information security requirements.

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The most important reason was time consumption, actually more important reason was I think it was discontinued, but after using Zscaler, accessing got really seamless, earlier it was quite hectic, I remember wiating 5-10mins to be able to access to remote resources

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• I would say it has a very good ROI, as whenever someone can't access something, they submit a ticket to our network engineer, and within minutes, the site is safely added to ZIA with best-practice configurations. After seeing a little of the UI from the Zenith event, it seems very user-friendly to control these policies.

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• ZTC improved accessibility to private applications.
• The best way to analyze the network traffic.
• Secure access to remote devices.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info