Dealer Management Systems Overview
What is a Dealer Management System (DMS)Dealer Management Systems (DMS) are used by car dealerships and sellers of industrial equipment (e.g. tractors, forklifts, etc.) to manage inventory information. The DMS present this information to dealership staff and customers via a web interface. Beyond the platform itself, DMS vendors provide many ancillary software tools. They also automation for managing marketing, customer relationships, and sales.
Features of Dealer Management Systems (DMS)Dealer Management Systems (DMS) provide the following capabilities to auto dealerships and industrial equipment lots and sellers:
- Real time updated inventory information
- Integrated CRM with marketing automation features
- Integrated appointment management system for sales and service
- Customer account management with financing interface, payment management
- Vehicle and equipment parts and service order management
- Ecommerce interface, online ordering and retailing
- Quoting and lending management interface
- May present specialized features for dealer type (e.g. marina, farming equipment / agriculture, etc.)
- Sales and profit analytics
DealerSocket headquartered in Irvine, Texas offers their dealer management system (DMS) featuring CRM, inventory controls, analytics as well as service department management and a full suite of tools for marketing and web presence, including dealer website.
VinSolutions, a Cox Automotive company, offers a suite of CRM and operational support applications for auto dealerships.
vAuto, a Cox Automotive company, offers Conquest, a dealer management system for new car auto dealerships.
vAuto, a Cox Automotive company, offers Provision, a dealer management system supporting used car dealerships.
CDK Drive is a dealer management system (DMS) supporting multi-site auto dealers with task management and operational automation wtih analytics, from CDK Global (formerly ADP Dealer Services).
Reynolds and Reynolds, headquartered in Dayton, offers the Windows-based ERA-IGNITE dealer management system (DMS).
CDK Global, headquartered in Hoffman Estates, offers IntelliDealer DMS, a dealer management system designed to support the sales and operations of construction and agriculture hardware suppliers and dealerships.
CDK Global headquartered in Hoffman Estates offers Lightspeed EVO, a marine dealer management system extensible with CRM features and Lightspeed Loyalty Rewards.
Dealertrack is a dealer management system (DMS) for retail automotive dealers, now owned and supported by Cox Automotive since the 2015 acquisition.
Reynolds and Reynolds headquartered in Dayton offers the POWER dealer management system.
ELEAD1ONE CRM is an automotive industry CRM suite supporting sales, marketing, and service operations and outreach. ELEAD CRM is a CDK Global brand since the late 2018 acquisition.
Autosoft headquartered in West Middlesex offers the Autosoft DMS, a dealer management system built around communications, customer loyalty, and other auto CRM type features.
DockMaster Software, a Valsoft company headquartered in West Palm Beach, offers their marina management system, providing softwar tools to manage docking and storage, billing, scheduling, and other features.
DealerBuilt presents LightYear as an enterprise-class Dealer Management System (DMS), a flexible platform that enables leading auto dealerships to efficiently and effectively operate their unique business, as well as optimize customer experience. The vendor states they partner with hundreds of deal…
Elead in Georgia has helped auto dealers and dealership groups bridge the gap between sales, service, and marketing to provide a comprehensive customer acquisition and retention platform that connects dealers with consumers in a smarter way. The platform is designed to build loyal relationships, inc…
Carsforsale.com in Sioux Falls offers their suite of automotive software solutions, which features over 35 technology-driven tools and an inventory system designed to drive exposure, efficiency, and results. The vendor states the Carsforsale.com shopping platform generates nearly 1 million daily pag…
DealerSocket aims to help dealers large and small by making them more profitable, improving their processes and reducing their frustration through innovative software and support. Together, Auto/Mate and DealerSocket are giving dealers a new choice through providing their connected platform, and boa…
Cox company Dealer.com offers a suite of marketing applications and support for online and digital marketing, product presentation and dealer websites, digital advertising and retargeting, and managed services if desired.