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3CLogic Reviews & Insights

Score10 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for 3CLogic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Integration with ServiceNow: Many users have found 3CLogic's integration with ServiceNow to be invaluable, with some stating that it is a key reason for choosing the software. They praise its capability to grow and adjust along with ServiceNow upgrades.

Responsive customer service: Users consistently mention that 3CLogic has been very responsive to their requests and requirements for custom projects. They appreciate the quick responses from the customer service team and their willingness to help during the software setup.

Ease of use: Users describe 3CLogic as easy to use and navigate, highlighting its user-friendly interface. They find it simple to adjust to fit their processes and appreciate the training provided by 3CLogic for admins and agents.

Reviews

1 Review

3CLogic is an amazing product and a Trusted Partner

Rating: 10 out of 10

Use Cases and Deployment Scope

3CLogic has been our trusted phone partner for many years and has been an extremely reliable product, easy for our Helpdesk Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with, we truly value our partnership and the relationships we've built over the years. The 3C Global Support Desk is amazing, responses are immediate and issues are resolved in a timely manner. 3C has allowed us to implement new AI features in our IVR's that will help to reduce call volume with the intention of exceeding customer satisfaction.

Pros

  • Solid and Stable Telephony Product
  • Innovation and ability to design solutions for complex use cases
  • Support is always immediate

Cons

  • Dashboards on Portal could use improvement
  • Some reporting features on Portal

Likelihood to Recommend

3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise
DG
Dienne Giuliano
Project Manager in Customer Service at Solugenix (51-200 employees)
Vetted Review
3CLogic
2 years of experience