3CLogic is an amazing product and a Trusted Partner
Rating: 10 out of 10
Use Cases and Deployment Scope
3CLogic has been our trusted phone partner for many years and has been an extremely reliable product, easy for our Helpdesk Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with, we truly value our partnership and the relationships we've built over the years. The 3C Global Support Desk is amazing, responses are immediate and issues are resolved in a timely manner. 3C has allowed us to implement new AI features in our IVR's that will help to reduce call volume with the intention of exceeding customer satisfaction.
Pros
- Solid and Stable Telephony Product
- Innovation and ability to design solutions for complex use cases
- Support is always immediate
Cons
- Dashboards on Portal could use improvement
- Some reporting features on Portal
Likelihood to Recommend
3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise
DG
Dienne Giuliano
Project Manager in Customer Service at Solugenix (51-200 employees)
Vetted Review
2 years of experience