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Annex Cloud Loyalty Experience Platform

Annex Cloud Loyalty Experience Platform

Overview

What is Annex Cloud Loyalty Experience Platform?

Annex Cloud (formerly Social Annex) headquartered in Los Angeles, California offers their unified Customer Loyalty Platform: a unified suite of contests, reward, and gamification applications for customers. The platform has grown in scope, formerly emphasizing only "Contests"; the name and emphasis…

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Recent Reviews

TrustRadius Insights

Annex Cloud's loyalty program and software have proven to be valuable tools for businesses of all sizes. Customers have praised the …
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Pricing

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What is Annex Cloud Loyalty Experience Platform?

Annex Cloud (formerly Social Annex) headquartered in Los Angeles, California offers their unified Customer Loyalty Platform: a unified suite of contests, reward, and gamification applications for customers. The platform has grown in scope, formerly emphasizing only "Contests"; the name and…

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Annex Cloud Loyalty Experience Platform?

Annex Cloud's Customer Loyalty solution delivers full online, in-store, and app-based loyalty functionality to help engage customers and motivate them to choose your brand no matter where they are shopping. The product enables companies to reward customers throughout the customer journey--from purchasing to writing reviews, referring friends, connecting to social media channels and much more--to build genuine, lifelong loyalty.

The value proposition is to boost customer retention and lifetime value with a loyalty program that facilitates rewards for purchases and advocacy actions across all online and offline channels.


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Annex Cloud Loyalty Experience Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Annex Cloud's loyalty program and software have proven to be valuable tools for businesses of all sizes. Customers have praised the support and understanding provided by Annex Cloud representatives, who have been helpful and informative throughout the development and implementation phases. The platform enables businesses to personalize rewards for their most loyal customers, allowing them to effectively target and reactivate their customer base through loyalty programs. This has resulted in fabulous results for businesses, with an increase in sign-ups compared to the previous year. Furthermore, Annex Cloud's Customer Loyalty Platform allows for easy implementation of customized loyalty programs with multiple tiers and earning actions, ensuring that businesses can reward customer loyalty and support through purchases on their websites. Small businesses, in particular, have found Annex Cloud's website tools invaluable as they compete with industry leaders. Overall, customers have had a positive experience with Annex Cloud's insights and loyalty program, which have set up teams and websites for success.

User-Friendly and Easy to Use: Users have consistently found Annex Cloud to be very user-friendly and easy to use, with multiple reviewers stating this as a positive aspect. The software provides education to the entire team, making it accessible for all members of the organization.

Seamless Integration and Ease of Use: Many users praised Annex Cloud for its seamless integration and ease of use, describing it as the best choice for launching their site. This positive sentiment highlights how the platform's intuitive interface and smooth integration process contribute to a hassle-free experience for users.

Professionalism, Promptness, and Commitment in Supporting Administration: Annex Cloud receives accolades from users who appreciate its professionalism, promptness, and commitment in supporting the administration of their loyalty reward program. Multiple reviewers have expressed gratitude towards Annex Cloud's support team for their ongoing guidance and responsiveness in rolling out new regions and features.

Limited Integration Options: Some users have mentioned that the software does not easily integrate with other platforms and lacks pre-built data integration with their ERP system. This has caused challenges for users who rely on seamless integration for their operations.

Outdated UI and Dashboards: Several reviewers have expressed dissatisfaction with the user interface and dashboards, stating that they are in desperate need of an update. Users feel that the outdated design hinders their overall experience and makes it difficult to navigate through the software.

Difficult Reporting and Configuration: A common complaint among users is the difficulty of using the reporting features and lack of configuration options. Some users find it confusing to generate reports, while others feel that there is a lack of flexibility in customizing the reporting format to meet their specific needs.

Reviews

(1-2 of 2)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
Reactivate defecting customers by offering a loyalty program to earn stamps and/or vouchers.
  • Rewards
  • Loyalty Program
  • Target groups for Marketing
  • Native integrations with other systems
  • Flexibility in rewards program
  • Configuration options of Loyalty
Annex Loyalty Cloud is a SAP partner product and part of the SAP CX portfolio which provides great possibilities to use it in your SAP CX ecosystem. Integrations can be hard to set up out-of-the-box, but once done unleash the real power of the combination of a Loyalty and for instance, Marketing Cloud.
  • Members
  • Rewards
  • Points
  • Tiers
  • Increase of 30 % in loyalty members
  • Increase of 15% store visits
  • Increased spending
More functionalities and extension possibilities in Annex compared to other products. The loyalty add-in was also deprecated.
SAP Marketing Cloud, SAP Customer Data Solutions (formerly Gigya), Emarsys
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Annex Cloud Customer Loyalty Platform to operate our direct-to-consumer loyalty programs across all regions. The platform allows us to develop a customized program with multiple tiers, different points earning ratios, multiple point earning actions, and more. Our program is designed to reward customers for their loyalty and continued support of our brand through purchases on our brand website.
  • Tiered program
  • Custom point earning actions
  • Point multipliers
  • Integration with other vendors
  • User interface
  • Reporting
Annex Cloud Customer Loyalty Platform is a very flexible and customizable solution that allows you to build a loyalty program that fits your brand needs. Their service has been top notch while provided great strategy advice and working with us to develop custom solutions. The product is well suited to run regional programs with different configurations.
  • Customizable program setup
  • Excellent customer service
  • Flexible APIs
  • Increase in customer loyalty
  • Increase in customer engagement
Annex Cloud Customer Loyalty Platform is the first full-featured loyalty vendor I've worked with.
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