Artera

Artera Harmony is an automation platform that deploys AI Agents across the patient lifecycle, including scheduling, intake, referrals, payments, and care gaps. The system integrates directly with the EHR to manage conversations across voice, text, and web channels. The vendor states the platform supports over 109 languages and provides end-to-end workflow automation.

How It Works:

• Deploy Standard AI Solutions: The platform provides pre-configured AI Agents for scheduling, intake, referrals, payments, and care gaps.
• Build Custom AI Solutions: Dedicated teams of Artera builders, referred to as AI Service Squads, work directly with provider teams to construct custom solutions for specific organizational requirements.
• Or Both: Organizations can implement standard solutions initially and scale with custom AI Agents as requirements evolve.

Key Benefits and Capabilities:

• Custom Artificial Intelligence configurations built around specific organizational workflows.
• AI Service Squads: Dedicated teams of Artera builders creating custom solutions alongside provider staff.
• Automated task management designed to reduce administrative workloads for clinical staff.
• Continuous 24/7 patient access via AI Agents that automate scheduling, payments, and communications.
• Revenue lifecycle management features intended to reduce no-shows and recapture revenue through automated outreach and self-scheduling.
• Security and compliance frameworks including SOC 2, HITRUST, HIPAA, and FedRAMP Class D Certification.
• Dedicated support services configured to evolve alongside organizational requirements.

According to the vendor, the platform is used by over 1,000 healthcare organizations. The vendor states they process over 2 billion annual patient communications and maintain deep EHR integrations across their install base.