Artera
What is Artera?
Artera Harmony is a Patient Engagement and conversational automation platform designed for healthcare provider networks. The system coordinates automated patient communications across voice, SMS, rich messaging, and email, integrating directly with Electronic Health Record (EHR) systems to manage care journey workflows.
Key Capabilities
- Multi-Channel Conversational Automation: Deploys conversational voice assistants and automated messaging agents to conduct natural language dialogues across voice, text, and email channels in over 100 languages.
- Bi-Directional EHR Integration: Syncs patient interaction data directly with enterprise EHR systems to handle appointment scheduling, digital intake, referral tracking, payment collections, and care gap notifications.
- Warm Staff Transfer: Automatically routes complex or escalated patient calls to clinical or administrative staff when human intervention is required.
- Custom Workflow Deployment: Provides custom engineering services ("AI Service Squads") to build and deploy organization-specific conversational agents. According to the vendor, custom workflows can be deployed into testing environments within 48 hours.
- Automated 24/7 Patient Access: Enables round-the-clock patient self-scheduling and administrative outreach without expanding call center staff.
Audience & Use Cases
- Audience: Healthcare system administrators, clinical operations leaders, call center directors, and patient access managers.
- Use Cases: Automated patient scheduling, digital check-in and intake, referral follow-up, patient balance collection, and appointment no-show reduction.
Technical Specifications
- Channel Support: Voice (interactive voice response/conversational voice), SMS/MMS, rich messaging, and email.
- Language Support: Multilingual capability supporting over 100 languages.
- EHR Interoperability: Bi-directional data sync with major enterprise EHR platforms.
- Security & Compliance: Certified compliant with SOC 2, HITRUST, HIPAA, and FedRAMP Class D standards.
- Scale: According to the vendor, the platform serves over 1,000 healthcare organizations and processes more than 2 billion annual patient communications.
Categories & Use Cases
Videos
Technical Details
| Deployment Types | On-Premise, SaaS, SaaS |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
Downloads
FAQs
What is Artera?
Artera is an agentic platform that deploys AI voice agents, text-based agents, and branded messaging across the full patient journey for healthcare organizations. From scheduling and intake to referrals, payments, and care gap closure, Artera's AI agents handle patient interactions end-to-end across voice, rich text, and email in 109+ languages. Backed by AI Service Squads - dedicated teams that build custom solutions - Artera states they currently serve 1,000+ specialty practices, FQHCs, health systems, and federal agencies.
What are Artera's top competitors?
Luma Health and Klara are common alternatives for Artera.