Name: WELL Health | Drive Telehealth Adoption
Uploaded: 2020-04-17T22:36:57.000Z
Duration: 1 min 32 s
Description: WELL Health | Driving Telehealth Adoption

Communications Outsourcing

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### Communication Efficiency
Users generally praise WELL Health's communication efficiency features, highlighting the ease of sending messages, quick responses, and the ability to communicate with patients in a timely manner. The platform's capability to facilitate efficient communication through text messages is well-received, with users appreciating the convenience it offers in reaching out to patients and addressing their inquiries promptly. While some users mention minor preferences for additional features or improvements, the overall sentiment leans towards positive experiences with the platform's communication efficiency functionalities.

### Multi-channel Communication
Users generally appreciate WELL Health's efficient text messaging system for patient communication. The ability to send messages in multiple languages, such as Spanish and English, is seen as a valuable feature. While some users find minor issues with message delivery status, overall, the platform's multi-channel communication capabilities are considered effective and user-friendly. The option to communicate through text, telephone, email, and live chat provides a versatile and reliable means of connecting with patients.

### Response Management
Users have highlighted the convenience of WELL Health's response management system, noting that it streamlines communication processes and allows for quick and efficient interactions with patients. However, there are concerns raised about the occasional delays in responses and the need for more options for quick replies. Despite these minor drawbacks, the majority of users appreciate the platform's ability to facilitate secure messaging and ensure effective communication with patients who prefer text-based interactions.

### Appointment Scheduling
Users generally praise WELL Health's appointment management capabilities based on the positive feedback about its appointment scheduling functionality. The reviews highlight the ease of canceling, rescheduling, and confirming appointments through the platform. Patients appreciate the efficiency of the system in sending appointment reminders and confirmations, leading to improved appointment attendance rates. Some users mention minor issues with the frequency of appointment reminders but overall find the system beneficial in streamlining the scheduling process. Additionally, the ability to contact multiple patients simultaneously for the same reason is seen as a valuable feature that enhances the overall appointment scheduling experience.

### Patient Reminders
Users have reported that WELL Health's patient reminder system has significantly decreased the number of missed appointments, with patients expressing appreciation for the convenience of receiving text message reminders. However, some users have raised concerns about the system sending multiple reminders, leading to occasional patient confusion. Despite these minor drawbacks, the overall consensus leans towards the positive impact of WELL Health's patient reminder capabilities on appointment management and patient satisfaction.

### Staff Coordination
Users generally appreciate WELL Health's staff coordination features. Reviewers highlight the ease of use for both staff and customers, with staff quickly adapting to the platform. However, some users express concerns about the program requiring a web browser, leading to occasional forgetfulness. Suggestions include the development of a downloadable program for easier access and the ability to create grouped categories for internal communication among employees. Despite these minor drawbacks, the consensus leans towards positive feedback on the platform's ability to facilitate quick responses and effective communication within the staff.

### Secure Messaging
The feedback on WELL Health's secure messaging feature is a mix of positive and negative experiences. While some users appreciate the convenience and HIPAA compliance it offers, others have encountered difficulties with patient access and security settings. There are concerns about patients facing challenges with logging in and viewing messages, leading to potential appointment scheduling issues. Despite these drawbacks, the platform has been praised for its ability to facilitate communication and ensure patient information security.

### Patient Convenience
Users consistently praise WELL Health's patient convenience features. They find it extremely beneficial that patients can easily communicate through text messages, making it convenient for both parties. The ability to receive appointment confirmations and reschedule appointments at their own convenience is highly valued by patients. The simplicity and user-friendly interface of the app contribute to a positive experience for patients of all ages and backgrounds. Additionally, the app's compliance with HIPAA regulations adds to the overall convenience and security of patient communication.

### Patient Information Management
Users also appreciate the convenience of sending attachments through the app for faster issue resolution. The ability to view coworkers' messages when they are out of the office helps maintain patient satisfaction. Additionally, the option to send mass texts or phone calls for rescheduling appointments caters to different patient preferences. In summary, users find WELL Health's patient information management features efficient and effective in streamlining communication and enhancing patient care.

Users of WELL have shared valuable recommendations based on their experiences with the platform. One common suggestion is to create detailed templates for different appointment types in WELL, enabling efficient and consistent communication with patients during the scheduling process. 

Another recommendation is to make use of the secure messaging hub in WELL for patient communication. Although some users mention occasional technical issues, overall, they find it to be a valuable tool for interacting with patients while ensuring privacy and confidentiality.

Many users highly recommend using WELL for its significant impact on patient communications. They advise utilizing the platform for various purposes such as scheduling, answering questions, handling cancellations, providing medical help, and addressing other inquiries - all through text messaging. This method allows for prompt responses from patients and relieves employees who may experience anxiety when speaking on the phone.

Overall, WELL is considered an easy-to-use tool that enhances patient satisfaction by streamlining communication within healthcare facilities. It is also suggested to consult with WELL representatives to explore specific features and benefit from their valuable suggestions.

WELL Health has been instrumental in solving key business problems for its users. One such problem solved is communication with patients, which has been made more efficient by the software. Users have noted that texting multiple patients at once via WELL Health has saved them time and also decreased no-show rates. Additionally, patients appreciate being able to receive information via text rather than through voicemails.

The software has also improved the check-in process for patients, making it more effective. Patients have found it easier to request appointments and clarify quick questions via text messaging. WELL Health has streamlined communication by enabling users to send mass communication in a matter of seconds, decreasing the volume of calls requiring simple answers like appointment times or locations. Moreover, the software ensures HIPAA compliance while using computerized systems, and patients feel safe with their information being available to healthcare workers. 

Ultimately, WELL Health solves key business problems such as improving communication with patients, reducing no-show rates, streamlining mass communication channels, and maintaining privacy and HIPAA compliance. Customers have expressed satisfaction with the new system and appreciate the added efficiency and convenience provided by WELL Health.

Ease of use: Many users appreciate the ease of use of WELL Health, as it is self-explanatory and allows them to multitask better. They find that it helps cut down on calls and reduces the call volume in their office, allowing them to excel in communication with patients. The app is seen as very simple to use, with a clean and pleasant interface.

Efficient communication: Users love that they can communicate with patients through different channels like text messages, phone calls, email, and live chat via WELL Health. It is seen as a time saver since they can reach patients and get a response more efficiently than a phone call. Notifications are always on and alert users immediately when a patient sends a message.

Integration: The integration with the current EHR system is seen as valuable by users because WELL Health is integrated with their EMR system. It promotes HIPAA compliance among hospital staff which is essential in getting in touch with patients and responding quickly to appointment information.

Confusing User Interface: Some users have found the WELL Health software's user interface to be confusing, making it difficult for them to create categories for patients and compose a text message. Several reviewers have expressed this opinion.

Texting Feature Issues: A few users have reported issues with the texting feature of the WELL Health software. Some patients find it difficult to use, and others have complained that the system gets extra messages that are unnecessary and cause frustration.

Login Verification Process: The login process for WELL Health can be tedious according to some reviewers. Users must verify their identity with a code, which can be frustratingly slow.

WELL Health is a SaaS digital health solution provider in patient communications. The WELL Health intelligent communications hub is a two-way digital health solution engaging patients throughout their care experience.

Tebra Practice Marketing (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers.

Professional

Managed Services

WebPT

Artera

Patient Engagement

WELL Self-Rescheduling

WELL Self-Rescheduling ensures that patients can quickly and easily reschedule appointments without having to call in and wait on hold. As a result, patients have improved access to care and a better patient experience.

While many patients use the phone to coordinate their care, as many as 68 percent of patients prefer the ease of online rescheduling. They don’t want to call, wait on hold, and hear appointment
options read to them over the phone. With WELL Self-Rescheduling, they can simply text back and get a new appointment booked in real time. 

WELL Health 
WELL is the last-mile patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to communicate with patients securely across any channel, including text messaging, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to seamlessly converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and powers best-in-class experiences for more than 14,000  healthcare professionals and 13 million patients.

WELL Health | Driving Telehealth Adoption

WELL Health | Drive Telehealth Adoption

Learn more: https://well.wellapp.com/telehealth 

WELL Health can help you communicate telehealth options to your patients and coordinate their visits. Drive adoption and reclaim lost revenue. 

Retain appointments and revenue by pushing eligible appointments to virtual visits. Easily guide patients through the Telehealth journey with a cadence of personalized messages. Scale your ability to postpone appointment types deemed ineligible for a virtual visit or for patients who are unable to participate remotely. Enable your staff to provide assistance for Telehealth technical challenges in real time.

WELL is the last-mile patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to communicate with patients securely across any channel, including text messaging, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to seamlessly converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and powers more than 500 million patient interactions annually.

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Artera
Formerly WELL Health

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