Atomicwork

Atomicwork is an Enterprise Service Management (ESM) and IT Service Management (ITSM) platform designed to deploy, govern, and scale autonomous AI workforce members, termed AI Coworkers. Grounded in a live, unified enterprise IT graph (Universal Context), Atomicwork extends beyond simple question-and-answer conversational assistants to execute and resolve multi-step operational tasks, request fulfillment, access provisioning, and incident management across the enterprise.

Atomicwork operates natively within standard communication channels—including Slack, Microsoft Teams, browser extensions, email, and dedicated web portals—to provide on-demand support and back-end operation automation.

Core Platform Pillars & Capabilities

• Role-Based AI Coworkers: Allows organizations to design, deploy, and scale dedicated, persistent AI agents that own job roles end-to-end rather than just executing isolated tasks. Each AI Coworker operates under structured Standard Operating Procedures (SOPs), with unique credentials, access scopes, and approval gates.
• IT Operations Coworkers: Automatically triage, diagnose, and resolve standard network incidents, remediate access drifts, patch devices, and manage cert expirations.
• HR Operations Coworkers: Automatically coordinate onboarding and offboarding workflows, generate employment or offer letters, assign cost centers, and schedule equipment retrieval.
• Finance, Legal, & Security Coworkers: Audit OAuth grants, route spend approvals against policies, quarantine suspicious emails, and draft or review legal NDAs.
• Universal AI Coworker (Zoe): Provides immediate, conversational support to employees inside their active daily applications (such as Slack or Teams). Rather than routing tickets or pointing to links, the virtual agent directly provisions software licenses, resets credentials, and updates incidents.
• Agentic Identity Governance & Administration (IGA): Automates account provisioning and lifecycle management. It grants default birthright access on day one, provisions dynamic access on demand, and revokes application privileges automatically upon employee offboarding or change in role.
• Universal Context (Enterprise IT Graph): Grounds all AI Coworkers in a dynamic model of the enterprise's IT topology, mapping the relationships between users, roles, devices, assets, security permissions, and documentation.
• AI Control Plane & Governance: Provides IT and security leaders with centralized management and oversight of the AI workforce. Administrators can configure cost budgets, set credit usage guardrails, define role-based access control (RBAC), and review the complete decision logs and audit trails of active AI Coworkers.
• Centralized Agent & Skill Registry: Enables organizations to test AI agent procedures, build custom skills, and manage third-party system interactions through a single secure registry. Fully supports Model Context Protocol (MCP) clients, letting developers integrate Atomicwork with custom LLMs, developer environments, and external APIs.