TrustRadius: an HG Insights company

Author-it

Score7.9 out of 10

4 Reviews and Ratings

Get a Demo

What is Author-it?

Author-it offers a series of component authoring solutions, described by the vendor as a suite of integrated solutions that give businesses of all sizes the power to create, maintain, review, reuse and localize content, and publish into a full spectrum of outputs.

Read more details.

Categories & Use Cases

Product Demos

Author-it Reviews

What users are saying about Author-it.
View all Author-it reviews

Author-it Cloud - a great tool often misunderstood - the best

Verified User
Manager in Quality Assurance (10,001+ employees employees)

Use Cases and Deployment Scope

We use Author-it Cloud to create instruction manuals as part of a global team, maximize reuse, and drive down translation costs. It's quick to train on so we can bring new authors rapidly up to speed.

Pros

  • Works globally
  • Manages translations beautifully
  • So simple to use as a writer
  • Easily configured
  • Drag and drop
  • No messy XML

Cons

  • The review tool has proved impossible to integrate into our workflow but, hey, as an all-in-one team solution, at least it has a review tool

Return on Investment

  • For translation, we are achieving 60% translation memory savings - and it doesn't even send every topic, just those that have changed!
  • Our 9 writers collaborate to update a bewildering array of manuals in 20 brands
  • A single translation coordinator publishes 1500+ PDF updates annually without breaking a sweat

Usability

Alternatives Considered

Adobe FrameMaker, Adobe InDesign, Adobe Robohelp and MadCap Flare

Other Software Used

Microsoft 365 Copilot, Microsoft 365 Business Premium

Comprehensive Multilingual ERP Documentation Development

Verified User
Employee in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We create, maintain, and enhance comprehensive product documentation -including HTML Help systems, Word manuals, and PDF guides - for multiple ERP software solutions. Our team also manages full English and French localization. By using the Author‑it platform, we ensure consistent structure, terminology, and quality across all documentation produced within the organization.

Pros

  • Control book structures
  • Control design via styles
  • PDF ProCSS output
  • Word output design
  • Localization
  • Review possibilities through XML output

Cons

  • We had lots of difficulties and problems with the IIS setup after database upgrades. I'm not sure how this can be improved.

Return on Investment

  • I can't provide any figures since I don't have any data on that.

Usability

Some honest feedback

Verified User
Manager in Manufacturing (10,001+ employees employees)

Use Cases and Deployment Scope

We use AIT to write technical content for our medical devices.

Pros

  • Responds promptly to IT tickets
  • Supportive staff
  • Helpful mindset

Cons

  • Lots of known issue in the system that have not been fixed
  • Mixed info on how to fix system issues
  • Translations are very cumbersome and time consuming
  • Better instructions on how to set up system

Return on Investment

  • Currently our ROI in negative when it comes to the time in takes for translating content. Currently, the XML files take over 4x as long as other file types.

Usability

Alternatives Considered

Adobe Robohelp, XMetaL Author and DITAworks

Author-it Alternatives

Products similar to Author-it that may also meet your needs.
View all Author-it alternatives
Paligo
CompareLearn more
MadCap Flare
CompareLearn more
Heretto
CompareLearn more
MadCap IXIA CCMS
CompareLearn more