Avatier Identity Anywhere Reviews and Ratings

Rating: 6.2 out of 10

Score

6.2 out of 10

Community insights

TrustRadius Insights for Avatier Identity Anywhere are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of Avatier utilize the software for a range of essential tasks. They rely on it to reset passwords, terminate user accounts, grant VPN access, and grant shared drive access. One of the main advantages of Avatier is that it allows users to reset their passwords and request access without having to contact the Help desk. This streamlined process has significantly improved the end-user experience and has led to a decrease in call volume to the Service Desk. Additionally, Avatier provides multi-factor authentication for enhanced security, giving users peace of mind when managing their accounts.

Avatier is being used across multiple divisions within organizations to modernize the access management process. By replacing outdated homegrown solutions with limited automation options, Avatier offers a more efficient and flexible solution. For example, the software empowers users to administer their own accounts, reducing the number of account unlock and password-related calls by an impressive 80%. Moreover, Avatier's versatility extends beyond standard password management. It allows users to build custom packages for PC and Mac platforms, enabling them to unlock themselves from their work laptops even if they forget the website address to unlock from a smartphone. This level of convenience further enhances the overall user experience.

The benefits of Avatier are enjoyed company-wide as it is used for password management and access management throughout the entire organization. From password resets and unlocking passwords to changing passwords, Avatier covers every aspect of account administration. Its scope also extends beyond employees; temporary associates and third-party consultants also benefit from using Avatier for password management and terminations. Overall, the use cases for Avatier are diverse and cater to various needs within an organization, providing efficiency, security, and improved user experiences.

Reviews

6 Reviews

Password Self Service Reset

Rating: 10 out of 10

Incentivized

May 23, 2022

Use Cases and Deployment Scope

We use Avatier Identity Anywhere the Self Service Password Reset solution to empower users to administer their accounts and deflect calls from the help desk. We support over 30,000 users and have reduced the number of accounts unlock/password related calls to agents by 80%.

Pros

Partner with us when we need/request an enhancements
Has the ability out of the box to connect to various applications to help synchronize passwords
Offer options for biometric and alternative methods to assist users to manage account

Cons

Ability to create ad hoc reports in the app
Use of biometrics is one that has been improved recently that was not great
Managing connector settings in bulk can be tedious

Likelihood to Recommend

We are currently using Avatier Identity Anywhere the Self Service Password Reset solution and it has delivered the ROI we invested by helping to drive self service for account administration and reduce contact into the help desk allowing the support analyst to focus on more business critical issues.

Javier Castaneda

Manager Client Support in Information Technology at Cox Enterprises (10,001+ employees)

Vetted Review

11 years of experience

Review

Rating: 9 out of 10

November 13, 2021

Use Cases and Deployment Scope

IT modernizes our access management process for our organization. We moved out of a home grown solution that was 20 years old and was extremely limited on options for automation for our future growth

Pros

End User Catalog
Development ease for implementation
Proper access governance process

Cons

Service Now integrations

Likelihood to Recommend

Ease of use and a very customer focused catalog process. Would like service now functionality implemented with the tool so teams can user 1 work tool to work from. The access governance process is very well designed and extremely useful for our organization to be able to identify users that have the inappropriate access levels for their current roles

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Avatier makes our job easier.

Rating: 10 out of 10

November 12, 2021

Use Cases and Deployment Scope

We use it to reset passwords, terminate user accounts, grant VPN access and grant shared drive access.

All users use it to reset their passwords.

It allows our users to reset their password on their own. It also allows them to request access on their own without having to contact our Help desk.

Pros

It allows users to reset their passwords on their own.
It allows our users to request access to VPN and shared drive on their own.
It allows us to terminate accounts quickly and easily.

Cons

It would be easier for users to request access to VPN and shared drives in fewer steps.
It would be nice if we could reset passwords, request access and terminate accounts on one website.
It would be nice if users could see the Cart button easier to submit their request.

Likelihood to Recommend

It very good at changing passwords, terminating accounts and requesting access.

John Roarty

PC/MAC Tech in Information Technology at IEEE (1001-5000 employees)

Vetted Review

10 years of experience

View profile

Password Management for non-techies

Rating: 10 out of 10

November 12, 2021

Use Cases and Deployment Scope

The entire organization uses Avatier Identity Anywhere for password management and access management. End-users utilize Password management for password resets, unlocking passwords and changing their passwords. Passwords are synchronized across all systems.

Pros

Access Management
Password Management
Password Resets

Cons

Password synchronization across multiple systems.

Likelihood to Recommend

Avatier Identity Anywhere is well suited for password resets, unlocking accounts and allowing the Help Desk to assist end-users with password management.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

15 years of experience

Avatier will save you and your company time and money you didn't even realize you were losing!

Rating: 10 out of 10

Incentivized

July 6, 2019

Use Cases and Deployment Scope

Avatier is being used across multiple divisions within our organization. It helps streamline the process of unlocking or resetting a domain account password. This has significantly decreased call volume to the Service Desk and improved the end-user experience. It is also very secure with multi-factor authentication embedded. I recently worked with Avatier to build custom packages for the PC and Mac platforms to have our website available at the login window so users can unlock themselves from their work laptop if they forget the website address to unlock from a smartphone.

Pros

It greatly improves end-user self serviceability.
Avatier integrates with multiple AD domains if you are part of a larger organization that is blended.
Custom packages with your company logo for the login window app make for a very professional touch for a better end-user experience.

Cons

The only issue I have come across is that if a user begins to reset their password, but doesn't remember all of their security questions, sometimes the tool triggers a reset even if they didn't successfully reset themselves. This becomes a problem in an environment that has password complexity requirements, such as not being able to change your password again within a 24 hour period.

Likelihood to Recommend

Avatier is very well suited for large organizations that struggle with Service Desk getting swamped with password resets or unlocks. Giving end users the power to self service their issues is well worth the investment. In my environment, I even created Slackbot responses that triggered the Avatier site when a user said "reset password" or "locked out."

Adam Martin

Desktop Engineer in Information Technology at HBO (1001-5000 employees)

Vetted Review

5 years of experience

View profile

AIMS Review for Retail HQ

Rating: 8 out of 10

March 29, 2016

Use Cases and Deployment Scope

Avatier Identity Management Software Suite is being used across the whole company for password management and terminations. We also have all temporary associates and third party consultants using it as well.

Pros

Allows us to set users accounts to termination at any given time.
Allows us to let end users manage their own account with little work for our help desk team.

Cons

Added types of connections such as different types of LDAP.
Different methods of communication when a new version changes.

Likelihood to Recommend

It is well suited for your businesses core environment areas for day to day business. On the other side, being in a retail company we feel it's less appropriate for use in our PCI environment for assisting in managing end users' authentication.

Verified User

Supervisor in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

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Avatier will save you and your company time and money you didn't even realize you were losing!

Rating: 10 out of 10

Incentivized

July 6, 2019

Use Cases and Deployment Scope

Pros

It greatly improves end-user self serviceability.
Avatier integrates with multiple AD domains if you are part of a larger organization that is blended.
Custom packages with your company logo for the login window app make for a very professional touch for a better end-user experience.

Cons

The only issue I have come across is that if a user begins to reset their password, but doesn't remember all of their security questions, sometimes the tool triggers a reset even if they didn't successfully reset themselves. This becomes a problem in an environment that has password complexity requirements, such as not being able to change your password again within a 24 hour period.

Likelihood to Recommend

Adam Martin

Desktop Engineer in Information Technology at HBO (1001-5000 employees)

Vetted Review

5 years of experience

View profile