Password Self Service Reset
May 23, 2022

Password Self Service Reset

Javier Castaneda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avatier Identity Anywhere

We use Avatier Identity Anywhere the Self Service Password Reset solution to empower users to administer their accounts and deflect calls from the help desk. We support over 30,000 users and have reduced the number of accounts unlock/password related calls to agents by 80%.
  • Partner with us when we need/request an enhancements
  • Has the ability out of the box to connect to various applications to help synchronize passwords
  • Offer options for biometric and alternative methods to assist users to manage account
  • Ability to create ad hoc reports in the app
  • Use of biometrics is one that has been improved recently that was not great
  • Managing connector settings in bulk can be tedious
  • Ability to be used internationally with support for several languages
  • Ease of use to administer accounts for team members
  • Partnership with developer to make enhancements
  • Reduced inbound contacts by 80% for account related issues
  • Allowed staff to focus on new opportunities to take on additional support
At the time that we implemented the solution Avatier appeared to be the best solution and has continued to meet our needs in this space.

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We are currently using Avatier Identity Anywhere the Self Service Password Reset solution and it has delivered the ROI we invested by helping to drive self service for account administration and reduce contact into the help desk allowing the support analyst to focus on more business critical issues.

Avatier Identity Anywhere Feature Ratings

Password Management