Avaya Aura Platform Reviews

16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
December 13, 2019

Avaya Aura is a cheap but lacking VOIP solution

Score 7 out of 10
Vetted Review
Verified User
Review Source
Avaya Aura is the first VOIP system we have used in our company. We bought it because it was cheap compared to other solutions, and overall it has worked well for us. We don't really use any advanced features, simply plug and play phones and emails sent to voicemail but it's been good for that.
  • Call quality has always been excellent.
  • Phones are plug and play after initial set-up is done.
  • Set-up is quite complex, requires support assistance on most things we need to fix/change.
  • Phones are very plain looking compared to more modern/expensive devices.
For a simple VOIP phone solution, it does do what it needs to do - provides clear phone calls on a functional phone system. If you need a VOIP solution in your small business it should work just fine, but if you want to spend a little more money and can I'd highly suggest it as there are much nicer solutions out there now.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 27, 2019

Avaya Always made reachable

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used across the organization and with new Aura the Mobile client within Premises is of great help to be connected and be reachable.
  • Single use experience on mobile and the PC where same client is used on both the devices.
  • Same extension used in 2 or 3 devises or phones to get reachable all the time
  • Mobile client helps in mobility where within office we are available where ever we go.
  • Phone look and Display is wide and good. Also the Phone is robust to be used.
  • Need Easy chat feature on the Avaya Client installed on the Laptop
  • Wish to have Desktop sharing available with the client like we have in Skype
  • Need file sharing feature on the Avaya client
It's very useful and user-friendly with respect to mobility and reachability. Also, single number reach helps you log in to any device and be reachable at multiple locations. File sharing, chat, and desktop sharing feature should also be made available with it to have a single application for all needs.
Read this authenticated review

Avaya Aura Platform Scorecard Summary

Feature Scorecard Summary

Hosted PBX (1)
Multi-level Interactive Voice Response (IVR) (1)
User templates (1)
Call reports (2)
Directory of employee names (2)
Answering rules (2)
Call recording (1)
Call park (2)
Call screening (2)
Message alerts (2)
Video conferencing (1)
Audio conferencing (2)
Video screen sharing (1)
Instant messaging (1)
Mobile app for iOS (1)
Mobile app for Android (1)

About Avaya Aura Platform

Avaya's Aura Platform for enterprises is a unified communications platform.

Avaya Aura Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No