Avaya OneCloud UCaaS
Avaya OneCloud UCaaS
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Product Details
What is Avaya OneCloud UCaaS?
Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
Avaya OneCloud UCaaS Competitors
Avaya OneCloud UCaaS Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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What is Avaya OneCloud UCaaS's best feature?
Reviewers rate Availability and Support Rating highest, with a score of 9.7.
Who uses Avaya OneCloud UCaaS?
The most common users of Avaya OneCloud UCaaS are from Enterprises (1,001+ employees) and the Unknown industry.
Reviews and Ratings
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April 06, 2022
The ultimate solution for virtual meetings.
As an IT analyst, we promoted the Avaya OneCloud UCaaS software, known as Avaya Spaces, for use in home office routines and virtual meetings during the Covid-19 pandemic for over a year. Avaya Spaces was extremely important to keep the team and departments active and in communication every day of the week with alignment meetings, activities, and work demands. It is compatible with computers, smartphones, and tablets and only depends on a common internet link.
- Extreme audio and video quality during online meetings.
- It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
- Amazing interface and easy to use.
- It works very well on mobile devices.
- It works via the web.
- I am not aware of any real Avaya problems during the usage experience.
- Features are gradually added.
Need to use an online collaboration platform for collaboration. The platform allowed me to join the conference using both audio and video. I was able to share content, files, documents with everyone in the collaboration. I was also able to use 1:1 audio and video sessions with a party. The feature to record the meetings and store them in the Library is quite useful.
- Ability to collaborate over voice and video
- Share documents
- Screen share
- Screen control
February 13, 2022
The perfect and easy solution for cloud video conferencing.
Avaya Spaces has been one of the most important software for us in times of the COVID-19 pandemic where the vast majority of teams are working from home. The software is used by almost all teams to extend and maintain a continuity of communication through online meetings and chat. The software is in the cloud and solved the communication problems because it works without the dependency of an application, works on any operating system, and can be accessed from anywhere with the internet.
- Unlimited recording to the Avaya Cloud with access from any device.
- Privacy of meetings with inclusion of access password.
- Support for more than 500 users at the same time in the meeting, allowing the realization of webinars and training as well.
- Screen sharing features, view of PDF and PowerPoint presentations.
- Per user license.
- There are 3 licenses, but only the "Power" license does cloud recording.
- There is still no feature to place participants in a secondary room during a meeting.
February 03, 2022
Whya Avaya
It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .
- Works well with laptops.
- Historical call data.
- Conferencing.
- Record straight from Avaya screen.
January 30, 2022
Avaya Allows Schools to Provide Quality Education Online!
My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for the teachers, students, and parents to use right from the start! My students didn't miss a beat, the education never stopped! Avaya has great customer support. Everyone you speak to is friendly and responds back to questions right away.
- Allows collaboration / learning to take place anywhere at anytime.
- Security and safety.
- Easy to use.
- More immersive room options
- More filters
January 26, 2022
Daily communication with chat, voice and video.
Avaya Spaces brought countless benefits to our department during the COVID pandemic. It was the way we found to stay active and communicating by chat, voice and video at home office during the quarantine. We started with a 90 day trial license and then the company renewed it for another year due to the success. It has optimized everyone's routine with daily meetings.
- Chat with colleagues during events and meetings.
- High definition video and image.
- File sharing.
- Unlimited videoconferencing rooms and no time limit.
- Cloud recording and recording access.
- Interface is a bit confusing for beginners.
- It does not allow creating a sub-room inside another.
November 02, 2021
Avaya Spaces has unlimited cloud recording of meetings.
We learned about Avaya Spaces [Avaya OneCloud UCaaS] through the recommendation of colleagues from other companies. During the pandemic, we were in need of something to help us make virtual meetings and that's when we received an invitation for a 6 month Power trial license from Avaya Spaces. We use it every day doing meetings, alignments, presentations, and even mini technical and commercial training, all remotely and virtually. We love the features and high capacity to support up to 500 concurrent participants and unlimited cloud recording. With the end of the trial licenses, we've renewed with Avaya one more bundle of several licenses because we like it so much.
- Creation of unlimited meeting rooms. Allows you to make appointments and send invitations by email.
- Supports up to 500 simultaneous users in a single session, with no time limit, with cloud recording.
- Unlimited cloud recording, easy access via the management interface.
- Features like file sharing, has chat, allows you to give presentations and training.
- About visuals I have nothing negative to comment on. And technically I believe the vendor can enhance some features of secondary rooms and also allow you to select camera quality.
Avaya Spaces is one of two video conferencing and chat software we are using at our branch. It's one of the most interactive and user-friendly interface I've found. We started using Avaya Spaces when the COVID pandemic started in February 2020 with 3-month trial licenses and after expiration, the company decided to renew for another 2 years. It has been used by IT, commercial, HR and technical support to hold online meetings. I also use it to deal with matters with clients and other business partners. The problem solved with Spaces was strict communication. With this solution we were able to obtain organizational control and collaboration among professionals. In online meetings it is possible to align business, projects, feedbacks, reports, analysis, using chat, video, audio and file and screen sharing.
- Ease of access as admin and guest.
- File sharing.
- Audio and video recording of conferences.
- Friendly structure.
- Private chat with colleagues and guests.
- Room control.
- It works via the web, without software.
- I tried, but it was not possible to create extra rooms within a session. I hope it's foreseen in the next roadmap.
- When the internet is not good, there are many instabilities in the audio and video.
May 13, 2021
A nice and satisfactory experience
Across our organization, it is useful for formal and informal meetings with my colleagues and with a client. It's easy to use, and I really recommend it.
- Is easy to connect
- The file in the conversation never erase
- Different room you can have with different topics
- Desktop app
- Easier access for people that you invite to meetings that don't use Avaya
- A post-meeting list of the email addresses of the participants
May 13, 2021
Intercom enhancements
It is used throughout the organization. It allows us to hold meetings quickly and efficiently and at the same time it allows us to generate pre-established meetings by area so that we can enter the room directly without having previously set up the space. On the other hand, we use it to make presentations/executive meetings within the organization. The possibility of inviting other participants without having to be associated, allowing flexibility, is an intuitive and clear platform.
- Creating default platforms.
- Videoconference.
- Access from any device.
- Interfaces between other applications.
- A faster speed.
- Allow graphic interventions in presentations.
May 12, 2021
Really good service!
It's really useful to keep in contact with our team. We have meetings and share different documents through that platform. It's really easy and accessible to use and helps us to keep in touch in these moments of home office work.
- Easy to use.
- Allows us to have many members in the same meeting.
- Without time limit to use.
- Allows you to share documents and see them in the same meeting.
- The platform is a little bit heavy and slow; it could improve its performance.
May 04, 2021
It's not what I expected--what a shame
We decided to use Avaya OneCloud UCaaS for our virtual meetings across the organization and found two issues: users required multiple authorizations to enter and then in many cases delayed the start of the meeting.
- It has an interesting design
- The group rooms are very interesting
- Agile authentication
- Possibility to adapt according to the connection speed of the users
May 02, 2021
pros and cons: Avaya OneCloud UCaaS
We have been using Avaya OneCloud UCaaS across the whole organization since March 2020 because we needed a tool to communicate remotely and reliably in consequence of the quarantine. Since we were a fully [in person] organization, we didn't use to have any experience, knowledge or need for these communication channels.
- Convenience.
- Reliability.
- Not so popular.
- Log in is a bit tedious.
- Audio could improve a lot.
We knew about the Avaya Spaces solution just before the coronavirus pandemic started. We were looking for a high quality cloud video conferencing solution. We started using Spaces for the summer three-month trial. We liked it a lot and purchased a package with many licenses for more than a year. The solution allowed the majority of employees to work in the home office and to be able to communicate by video whenever necessary. The solution is being used by everyone in our office to hold online meetings, events and presentations.
- There is no need to install any software.
- Unlimited cloud video recording.
- Friendly graphical interface.
- High image resolution during meetings.
- Screen sharing for presentations.
- The tool does not yet have the possibility to create a waiting room for guests.
- The price is expensive for the power license.
We started using it on the recommendation of colleagues. I am an entrepreneur and I like to try new tools that are offered, especially those that provide solutions to the current context. We are a small organization and we must invest strategically. Spaces presented itself as a great alternative to incorporate in a small work team like ours.
- For spontaneous meetings it is easy and immediate access to a room access link.
- Historical archive of notes and documents in rooms.
- Saving of recurring rooms.
- Facilitate mobile access to guests.
- Improved video call clarity.
- Mass actions as a room administrator. Example: muted.
We have been using the Avaya OneCloud UCaaS platform for almost two years, just before the start of the covid-19 pandemic. The use intensified a lot when the great majority of the employees started to work in home office. Our entire subsidiary used the software during that time in the company and also at home. I used it a lot every day for project alignment, meetings with clients, [and] meetings between internal departments. The use of Avaya has provided us with many benefits and advantages in terms of collaboration, communication and productivity of the activities to be carried out.
- Tool with excellent video quality.
- Collaboration with the use of the virtual extension.
- Virtual meetings without leaving the office.
- Great support from Avaya.
- Scheduling meetings through Outlook.
- There is no remote control function.
- They could add more features that enhance the tool through new updates.
We have been using the Avaya OneCloud UCaaS solution for over a year. The purpose of this is for unified communications and video conferencing provided in the cloud by Avaya. We started to use a lot more at home after the COVID pandemic, each employee has his / her extension online and we start having virtual meetings every day between departments, teams, and external companies. The great advantage that we like is that everything works on an Avaya private cloud giving us a lot of security, reliability, and availability for use whenever we need it.
- Agility to create virtual meeting rooms.
- Integration with email and calendar tool for scheduling.
- High definition image and audio quality.
- It does not have a waiting room system at this time.
- Improve the tool's online documentation in more languages.
We are an organization of 12 people, and since the beginning of the pandemic we have used this tool to speed up our remote work. We hold periodic weekly meetings between individuals and between areas. We invite our allies to meet with us through the platform. We also take advantage of it to give talks and trainings.
- Assembly rooms for recurring meetings
- Task tracking by room and by individual
- Articulation with Calendar to schedule meeting rooms
- Historically saved documents
- Chat between connected users
- Access to the platform without the need to install programs
- Immediate and highly effective technical advice
- Massive user management in large meetings (mute everyone with one button)
December 04, 2020
Avaya Always made reachable
It is used across the organization and with new Aura the Mobile client within Premises is of great help to be connected and be reachable.
- Single use experience on mobile and the PC where same client is used on both the devices.
- Same extension used in 2 or 3 devises or phones to get reachable all the time
- Mobile client helps in mobility where within office we are available where ever we go.
- Phone look and Display is wide and good. Also the Phone is robust to be used.
- Need Easy chat feature on the Avaya Client installed on the Laptop
- Wish to have Desktop sharing available with the client like we have in Skype
- Need file sharing feature on the Avaya client
November 17, 2020
COVID Contingency at the University of Balearic Island
We use Avaya OneCloud UCaaS throughout the whole university. First, we connect different student classrooms with the professor. As we are spread across several islands, some students could not come to the main campus, and they join a secondary campus to take the course through Avaya Equinox. Second, we rent some webcams out as a service due to the COVID emergency. Finally, we bought some Avaya OneCloud UCaaS licenses to use with the online instruction.
- You can leave messages and documents in the virtual space
- You can record a meeting and leave it in the virtual space
- The video and the sound on the webcams are excellent
- We will need better control of the student experience
- Better adaptability to network errors for Avaya Equinox
February 29, 2020
Good communicator to work from home or out of office.
Avaya Communicator was used all across our organization, which has units in Brazil, USA, China, Europe and the Middle East. It was used especially when a professional was out of office and the software enable the user to access its corporate phone number. As we have a global team with lots of travelling professional, it was helping a lot.
- Ability to access my phone number by working from home or out of office.
- Easy friendly features, very easy to use and configure.
- The dialing feature was constantly crashing and did not work for a while.
- Sometimes when answering a call, the feature crashes with no apparent reason.
December 13, 2019
Avaya Aura is a cheap but lacking VOIP solution
Avaya Aura is the first VOIP system we have used in our company. We bought it because it was cheap compared to other solutions, and overall it has worked well for us. We don't really use any advanced features, simply plug and play phones and emails sent to voicemail but it's been good for that.
- Call quality has always been excellent.
- Phones are plug and play after initial set-up is done.
- Set-up is quite complex, requires support assistance on most things we need to fix/change.
- Phones are very plain looking compared to more modern/expensive devices.
January 11, 2019
Fast and easy to configure
Avaya ACE was used in the call center department of my organization. The business problem we were addressing by using Avaya ACE is to arrive at a unified communication solution for Avaya and Cisco platforms. This also helped to save cost by not changing the network communications layer and we were looking for a seamless middleware solution.
- It makes building communication enabled application development very easy and provides a lot of out of the box feature for rapid development and configuration
- Real time notification to the customer service agents makes it so perfect for any CRM like Salesforce.
- Very easy to integrate multi vendor system architecture and still keep the same communication layer and utilizing APIs.
- Support for multiple language for business layer and communication layer integration.
January 10, 2019
A unified communication solutions which provides seamless connectivity for small bussinesses
Our organization uses AvayaLive extensively throughout the whole organization. We use AvayaLive Connect as a main communication and collaboration tool. The product helps connect employees from various office locations that are spread across the country. The main benefit of using the product is cutting travel cost. It also helps us save time for collaboration which increases overall efficiency and productivity for the organization.
- The product is quite intuitive and easy to use.
- Cross-platform compatibility is a must-have feature.
- Unified communication solution.
- The price is within the high-end spectrum.
- GUI could use a bit of a 'cosmetic' touch-up.
- Would be nice to have options for desktop phones.
December 19, 2018
Avaya - The way to go!
Avaya is a long-standing name in the communications industry and hands-down lives up to its name. It is possibly one of the best enterprise communication systems I've ever used; it's simple, efficient, and powerful. We use it across the organization and it's packed with more tools and features than its competitors out there.
- Super simple to set up and get it running.
- Powerful and packed with a ton of and tools I have yet to see in the competitors.
- Automated attendants, caller ID, automatic callback and many more features which are extremely useful.
- Honestly we haven't seen anything wrong with our Avaya communicator product.
- Maybe lower cost per user would be better going forward but that's not a con for the service it provides.