Filter Ratings and Reviews
Filter 60 vetted Avaya OneCloud UCaaS reviews and ratings
Reviews (1-11 of 11)
Companies can't remove reviews or game the system. Here's why.
November 12, 2020
We are an organization of 12 people, and since the beginning of the pandemic we have used this tool to speed up our remote work. We hold periodic weekly meetings between individuals and between areas. We invite our allies to meet with us through the platform. We also take advantage of it to give talks and trainings.
- Assembly rooms for recurring meetings
- Task tracking by room and by individual
- Articulation with Calendar to schedule meeting rooms
- Historically saved documents
- Chat between connected users
- Access to the platform without the need to install programs
- Immediate and highly effective technical advice
- Massive user management in large meetings (mute everyone with one button)
November 17, 2020
We use Avaya OneCloud UCaaS throughout the whole university. First, we connect different student classrooms with the professor. As we are spread across several islands, some students could not come to the main campus, and they join a secondary campus to take the course through Avaya Equinox. Second, we rent some webcams out as a service due to the COVID emergency. Finally, we bought some Avaya OneCloud UCaaS licenses to use with the online instruction.
- You can leave messages and documents in the virtual space
- You can record a meeting and leave it in the virtual space
- The video and the sound on the webcams are excellent
- We will need better control of the student experience
- Better adaptability to network errors for Avaya Equinox
December 03, 2020

It is used across the organization and with new Aura the Mobile client within Premises is of great help to be connected and be reachable.
- Single use experience on mobile and the PC where same client is used on both the devices.
- Same extension used in 2 or 3 devises or phones to get reachable all the time
- Mobile client helps in mobility where within office we are available where ever we go.
- Phone look and Display is wide and good. Also the Phone is robust to be used.
- Need Easy chat feature on the Avaya Client installed on the Laptop
- Wish to have Desktop sharing available with the client like we have in Skype
- Need file sharing feature on the Avaya client
It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .
- Works well with laptops.
- Historical call data.
- Conferencing.
- Record straight from Avaya screen.
December 13, 2019

Avaya Aura is the first VOIP system we have used in our company. We bought it because it was cheap compared to other solutions, and overall it has worked well for us. We don't really use any advanced features, simply plug and play phones and emails sent to voicemail but it's been good for that.
- Call quality has always been excellent.
- Phones are plug and play after initial set-up is done.
- Set-up is quite complex, requires support assistance on most things we need to fix/change.
- Phones are very plain looking compared to more modern/expensive devices.
February 29, 2020

Avaya Communicator was used all across our organization, which has units in Brazil, USA, China, Europe and the Middle East. It was used especially when a professional was out of office and the software enable the user to access its corporate phone number. As we have a global team with lots of travelling professional, it was helping a lot.
- Ability to access my phone number by working from home or out of office.
- Easy friendly features, very easy to use and configure.
- The dialing feature was constantly crashing and did not work for a while.
- Sometimes when answering a call, the feature crashes with no apparent reason.
Avaya ACE was used in the call center department of my organization. The business problem we were addressing by using Avaya ACE is to arrive at a unified communication solution for Avaya and Cisco platforms. This also helped to save cost by not changing the network communications layer and we were looking for a seamless middleware solution.
- It makes building communication enabled application development very easy and provides a lot of out of the box feature for rapid development and configuration
- Real time notification to the customer service agents makes it so perfect for any CRM like Salesforce.
- Very easy to integrate multi vendor system architecture and still keep the same communication layer and utilizing APIs.
- Support for multiple language for business layer and communication layer integration.
Avaya Business Communications Manager is being used across the organization in the United States, Canada and parts of Mexico. The business problems it addresses are centralization of telephony account management, interoffice communications via IP and conferencing services. It allows for secure connections and secure monitoring of all connections. It also helps with monitoring and assigning billing for telephony services across the enterprise. Avaya provides updates and information on a regular basis for all modules. Training is very well done.
- Avaya Business
- Avaya Business Communications Manager handles a massive amount of traffic in a reliable and workable manner.
- Training and support for the system is first rate. A simple telephone call for support is quickly answered in a professional manner.
- I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
- The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
January 26, 2018
We use Avaya Communicator as a soft phone tool, to assist with employees who work from home, to speed up dialing phone calls, reduce human error, and communicate internally.
- Quick click to dial
- Integrated will all phone numbers that appear on my computer (email, websites, google searches, Salesforce, etc.)
- Avaya Communicator crashes several times per day
- By default, Avaya Communicator dials on speakerphone so I always have to switch to my head set. This is very annoying when making 30+ calls per day.
January 10, 2019

Our organization uses AvayaLive extensively throughout the whole organization. We use AvayaLive Connect as a main communication and collaboration tool. The product helps connect employees from various office locations that are spread across the country. The main benefit of using the product is cutting travel cost. It also helps us save time for collaboration which increases overall efficiency and productivity for the organization.
- The product is quite intuitive and easy to use.
- Cross-platform compatibility is a must-have feature.
- Unified communication solution.
- The price is within the high-end spectrum.
- GUI could use a bit of a 'cosmetic' touch-up.
- Would be nice to have options for desktop phones.
Avaya is a long-standing name in the communications industry and hands-down lives up to its name. It is possibly one of the best enterprise communication systems I've ever used; it's simple, efficient, and powerful. We use it across the organization and it's packed with more tools and features than its competitors out there.
- Super simple to set up and get it running.
- Powerful and packed with a ton of and tools I have yet to see in the competitors.
- Automated attendants, caller ID, automatic callback and many more features which are extremely useful.
- Honestly we haven't seen anything wrong with our Avaya communicator product.
- Maybe lower cost per user would be better going forward but that's not a con for the service it provides.
Avaya OneCloud UCaaS Scorecard Summary
What is Avaya OneCloud UCaaS?
The vendor states that users can rely on Unified Communications as a Service to help teams connect more easily no matter where they are. Call, meet and collaborate with others using any device or system.
Categories: Unified Communications as a Service (UCaaS)
Avaya OneCloud UCaaS Downloadables
Avaya OneCloud UCaaS Competitors
Avaya OneCloud UCaaS Technical Details
Operating Systems: | Unspecified |
---|---|
Mobile Application: | No |