Fuze

Fuze is being used by the whole company. We tried to eliminate the use of hard phones and started asking users to use softphones.

We selected Fuze to replace our old telecom infrastructure with their hosted Cloud VoIP solution for all our North America locations. The Fuze service was used in parallel with Polycom handsets, softphones, and mobile app. We also integrated Fuze calling with our Salesforce.com implementation. We did not use the Fuze IM feature and continued to use MS Teams for collaboration.

Fuze was used in our organization to quickly allow us to call using our landline and our computer. It was also used to check voicemail and keep recordings of our conversations.

It is being used in our corporate office, a satellite office, and a work from home office. We selected it to replace an outdated Centrex system that we did not have the ability to maintain or support. One unanticipated benefit was that when we were shut down during Covid employees could take their phones home and use them as if they were in the office.

We use Fuze company-wide. Desk phones, mobile app, desktop app, and Outlook add-in are all in use by various people. What parts of Fuze are used depends largely on the person's role in the organization. We needed a modern (cloud) UCaaS solution and Fuze does a great job of unifying voice, messaging, and meetings into one single platform.

Currently, we use Fuze as our UCaaS system for the entire company. We currently operate out of about 35 locations across the country including offices in Canada. We are about to roll out the CCaaS product for one division to help with dispatch operations. We also use it as it integrates well with Microsoft TEAMS.

Fuze is our primary VoIP platform and is used across our business in 3 main countries: the UK, USA, and Australia. It provides its service for our sales teams that are calling worldwide and our internal teams that do so for commercial and internal collaboration purposes. Fuze solves the inherent need for sales communication that is simple to use and consistent in nature whilst also providing value-add collaboration to our back-office functions.

[Fuze is being used] across the whole organization, mainly in sales as the back office tends to be using Fuze more often now. It provides a platform for all of our sales staff to communicate effectively with candidates and clients across the business. [Fuze] also allows the use of meetings and instant messaging. We utilize call monitoring for effective coaching when managers want to do this with new starters in the company.

Fuse is used as our primary telephony company. We mostly use it for on-site phones and our users also use the mobile app, also a small contact center.

Fuze is used for quick communications through the message feature and calling anyone with ease (no need to look up or memorize phone numbers!!). You can search previous conversations, send pictures/screenshots, or share screens in real-time. You can also see if a colleague is available at a glance.

Fuze is our corporate phone system for homes and users assigned to an office. It is used by our offices in all three major regions to support our sales, customers, and internal communications. We also use their Call Center application.

Organization level cloud communication / messaging / conference / meetings. Fuze has a superior quality audio and video platform which makes it much easier for a continuous undisturbed meeting session. Messages are also relayed to the team members in real-time like WhatsApp. Fuze is very user-friendly and has One Unified Platform for All Your Communications and Collaborations within the organization.

Fuze is being used across the organization by certain departments only that need to keep on frequent communications and meetings. This has solved the issue of removing hard phones and bringing them home or wherever the users are, using their mobile app or softphone on their Laptops.

We use Fuze throughout the whole company. Mainly used for chatting back and forth with other staff and departments. Very necessary while working remotely. We also use Fuze to make inter-office calls.

We recently migrated away from the Fuze platform. It had originally been our contact center, collaboration, and telephony stack all in one.

We have adopted Fuze as our unified communications platform across the enterprise. Each employee utilizes Fuze for voice communications, video conferencing, virtual meetings, and collaboration. With each employee having a direct dial number, applications on their laptop and their mobile device they are able to stay engaged with clients and coworkers regardless of their physical location. This allowed our business to seamlessly transition to a work from anywhere environment.

It is being used as our phone service provider and fax solution across most of our divisions. It gives us the mobility of cell phone to easily set up and deploy phones to anyone across the us. While giving us efax solution for certain regions that still need it.

Our whole organization uses Fuze. We have in-office personnel and work from home. If we have an issue, they provide 3 different options to make and get phone calls. We have used all 3. When the pandemic hit in 2020, we had everyone working from home in 1 day. It was amazing, and all due to the fact that we are using Fuze. Their products are super easy to install, order, and change.

We first started using it as our phone system and for our call center. We had the collaboration and messaging set up as well, but barely used [them]. Their help desk was pretty good at first, but they got rid of their support to email in an issue and then you had to call in. So submitting a ticket with a screenshot was no longer possible. Extra steps in troubleshooting and took longer because you had to wait to get hold of an agent and then explain what was wrong to them. Their help desk only answered one of my questions in the 2+ years we were with them. We eventually moved on from their call center application as it didn’t meet our needs. They upped the cost on us shortly after and it became cost prohibitive to stay with them. We notified them of this well before the contract end date. When they billed us again the following month we protested and it almost came to legal action with what they claimed was an early termination fee. I enjoyed them for a bit, but with them acting the way they did at the end I can’t recommend them.

It's being used across the whole corporation, but I mainly use it in my department. It is mainly used to asked questions and get answers quickly.

Fuze is used throughout our company in all departments. We use this to help our team members quickly while they are helping customers and we use it to communicate with other departments.

We're currently using it as the executive or corporate phone system to replace our old Avaya PBX system. We've had it set up to also be able to communicate with our contact center side that uses a different system, so calls can be transferred over to that system as well.

Fuze is the softphone program for all phone numbers in the company, we removed all physical phones from all desks and now all calls are routed to Fuze either on the employees' desktop, or through the Fuze mobile app on their personal cell phone. This has allowed us to practically eliminate corporate cell phones entirely.

We use Fuze for instant messaging between coworkers, video meetings, and conference calls. The ability to send a text message from your work phone number to any other phone number is a great feature that we use on occasion as well. We also use Fuze to route calls to our Customer Service Agents through Nice In Contact CXone.

It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.

It is used across the entire organization. We wanted a cloud hosted VoIP solution to enable an increasingly mobile workforce.