Fuze Reviews

Fuze is used across our entire enterprise including offshore offices. Being used as our primary means to call in and out of our organization. It helps all employees to connect with each other with real ease and convenience. We also use the Fuze app on our phones which is of real help when we are travelling as the only thing you need is an internet connection to make calls through the Fuze app. It solves the business problem of being able to provide 24/7/365 connectivity among employees.

Currently, it is being used by the whole organization. It was brought in to replace our traditional Mitel phone system. Our employees have it installed on their laptops as a softphone option and they also have the Fuze mobile app, so they can use Fuze on the go. It allows us to communicate with each other effectively, as well as being the main contacting tool used by our Sales to contact their clients. Generally, we just use it to call each other and people outside the organization.

We were tasked with creating a UC infrastructure that would scale with our company's acquisitions. We had very old hardware (Avaya and ShoreTel, Cisco, Nortel, and a few other small PBX devices), we needed something that would deploy fast and unite all our users on a common platform. After evaluating a number of vendors we chose Fuze for it's scalability, price, and common UC Features that we needed across our growing enterprise (we started with 5,000 licenses and are scaling up to 15,000). Fuze is our single point Unified Communications platform.

Fuze is being used in all departments in our organization. Our sales department uses Fuze for their day to day calling, customer meetings and interactions. We also use Fuze in all of our meeting rooms. It addresses our voice\telecommunication needs.

Fuze is our telecommunications platform - we use it for voice, call center, instant messaging and teleconferencing throughout the organization. Due to its cloud architecture and intelligent design, it addresses our business continuity concerns with circuit outages automatically failing over to our Internet circuit in the event the primary Fuze circuit goes down. This automated failover has been proven across several of our locations and it doesn't drop active calls or disrupt the user experience during that time.

I implemented Fuze in an environment with approximately 90 users, for a manufacturer of marine equipment in Fort Lauderdale. It is currently used across the whole organization, which consists of facilities in Fort Lauderdale and Holland, in addition to a mobile service group working around the world. Fuze addresses the distributed nature of the workforce and allows voice, video, and text collaboration between our offices and mobile users.

Fuze is the cornerstone of our business operations. We utilize the Contact Center package for our BDC and Collection efforts. The tools make it easy for our staff to view current volume and ensure low wait times. Also we have created an interactive IVR that helps us record all closings for consistency and a clear compliant close.

We implemented Fuze to replace our aging (and expensive) in-house phone system. The voice and ACD components have been absolutely fantastic. We have since implemented for customers of ours as well with nothing but good reviews.

Fuze is deployed as our primary phone system across the entire organization including our call centers.

We use Fuze as our contact center solution. They provide all phone services for our agents. We previously had all hard phones, but recently moved to soft phones (pc based)

We are a remote company and use Fuze mainly as our PBX but operations utilizes Fuze meetings to collaborate.

Fuze has been used across our whole organization. It is a great way to schedule and conduct meetings when some attendees must be in different locations. The voice and video are great but the screen sharing is possibly the best tool to allow others to take over as the presenter and share what they see with everyone.

It is used across the entire organization. We wanted a cloud hosted VOIP solution to enable an increasingly mobile workforce.

Fuze is being used across our entire enterprise. It is used for call centers as well as individual's phones. Messaging is being used by a smaller group currently but expects that it could grow.

Very good customer experience, excellent project team, perfect deployment and satisfied users. I highly recommend!

We are using Fuze at 60% of our sites and growing. We will eventually be using it across the entire organization. Fuze addresses a number of business issues including multiple disparate phone systems, high number of supplier accounts and invoices to manage, and multiple systems to manage call for phone support issues. With Fuze our IT department can pay one invoice for all voice, video and IM services. We can call one place for support issues. We can go to one place to manage accounts and user information. On top of all that, with Fuze, we have a DR site for our phone systems!

We are using Fuze at North Coast Electric within our website development and management department. Some of the members of our team are located in Portland, OR and some of them are located in Seattle, WA. We often have to call meetings which can be in the form of a conference call, an instant message/e-mail chain, screen sharing, or video calling. Fuze integrates all of these necessary devices into one easy to use platform.

Fuze is being used across the organization at 5 locations in 3 states. It provides all telephony services and call center technologies.

Fuze is used by our organization as a communications platform between multiple locations across the continental United States.

Fuze is used amongst our entire organization. It allows our employees to record their calls easily so that they can always go back and reference them for information that may have been forgotten. It enables us to set up virtual meetings by one click of a button and it also syncs up very nicely with Salesforce so that we can click to dial as opposed to typing in someone's phone number. All in all, it allows for a easier, faster and more effective way to contact people.

We use Fuze primarily for our phone systems and stats tracking. We use queues, ring groups, sound clips, phone stats, etc.

We are using mostly Fuze Desktop and a few Polycom for conference rooms. Fuze is used across the organization. Fuze address not having servers on site and the maintenance.

Fuze is primarily used by our sales team to streamline our pipeline generation. As a salesperson, staying organized with accounts and individual contacts is crucial. What's just as important is being able to quickly and easily call those folks whom we're targeting. Fuze's click-to-dial allows us to call someone in an instant and save time from having to manually dial.

Fuze is mainly used in our call center. It is being utilized to connect to the patients for scheduling visits, following up with and checking on the status of a patient.