TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/K9/Bf/41QQ840QO2WN.JPEGFuzeLook no further, Fuze has the features and the price you are looking for!2018-07-18T17:46:09.116ZWe were tasked with creating a UC infrastructure that would scale with our company's acquisitions. We had very old hardware (Avaya and Shoretel, Cisco, Nortel, and a few other small PBX devices), we needed something that would deploy fast and unite all our users on a common platform. After evaluating a number of vendors we chose Fuze for it's scalability, price, and common UC Features that we needed across our growing enterprise (we started with 5,000 licenses and are scaling up to 15,000). Fuze is our single point Unified Communications platform.,Handing off a call from wifi to the cellular voice/data seamlessly
Persistent chat across all your devices
Calling features across multiple desktops and mobile devices
Desktop Sharing and collaboration,Web UI needs to have the ability to make phone calls
We did a lot of number forwarding in our old platform, with Fuze sometimes this is cumbersome
Better support of SIP/ATA endpoints,10,10,10,We've had mixed adoption because we have been rolling out Fuze in some locations as a site, and in others as a department (and most of our departments span multiple sites). So we haven't been able to cut-over our entire enterprise yet because we have to approach it systematically depending on who are customers are and how they reach us.,Avaya, ShoreTel and Cisco Unified Communications Manager (Call Manager),Microsoft Exchange,15000,10,Can support calls be routed
Can sales calls be received and made and routed properly
Can our receptionists perform their job duties with little/no downtime,We've been able to stop using other web-collab tools, such as Web-ex, Go To Meeting
We've been able to get rid of most the telephony hardware on end-users' desks
Users can control where calls go: their desktop, mobile phone, another phone, voicemail, etc, without having to engage IT.,When the Web client has calling, our Linux users will have "native" access to Fuze
Our company may even be able to run more internal meetings using Fuze
We won't be affected by outages caused by hurricanes and natural disasters because the number will route in the cloud rather than be tied to a piece of equipment (which may be underwater) at our various locations.,10,Yes,Price
Product Features
Positive Sales Experience with the Vendor,Well, there's really not much that could be changed, we evaluated many vendors, we chose the one that had the most to offer for the price. Fuze certainly is feature rich: a ubiquitous experience across multiple devices and platforms; Desktop Collab; Persistent chat across all devices; End-user control of their OWN call routing, the list goes on, it's endless, Fuze has the features at the price that makes it highly sought-after.,Unlimited Global Long-distance included (in certain licenses)
No phone hardware (in some cases users just use their mobile phone using wifi or cell-data)
No more need to separately license desktop sharing software or telephone conferencing plans,Implemented in-house
Third-party professional services
TIBCO professional services,Yes,Change management was a small part of the implementation and was well-handled,End-user adoption
Going from a desktop phone to a "soft phone" (via a USB headset)
Call routing changes because of the features of Fuze (some better, some worse, but just the "different" bits),Online training
In-person training
Self-taught,10,10,Out-of the box, Fuze is 100% usable, the interface is intuitive, you know what to click on to make a call, you know where to search for others and how to start a chat, or a meeting, or collaboration. Fuze keeps the same ease-of-use across the Desktop, Moble, and Web clients.,10,Since Fuze comes pretty much configured "out of the box" there really isn't much to do, for end users setting up and avatar, setting up their audio options, setting up a voicemail, and the one that often gets overlooked, setting Fuze to launch at the start of Windows. Other than that you can configure away til your heart's content.,No - there is no facility to customize the interface,No - we have not done any custom code,We haven't really needed to do anything outside of what the Fuze product already does, so we haven't had to customize any configurations for any of the products, features, or options, in Fuze. Users have requested additional customization features: like having the app startup silently, or changing incoming ringtones or chat tones, etc. They can be changed, but it is a little more advanced.,Yes,They are doing that right now! We use a certain Active directory token to login to Fuze, and a number of users had that token changed last week, Fuze received a list of about 400 users where Fuze is going through and updating the user IDs to match the changed AD token. They are super for doing this it is such laborious work, and something they do with a smile, Fuze Support is the BEST!!,Chat
Phone calling
Desktop Sharing,Getting incoming voicemail (since it can be done multiple places, and even emailed and then deleted) some users do it different, so it can be hard to support unless they know what option they picked
Desktop Sharing (sometimes a user doesn't understand how simple it is to share the desktop, or that they have to start a meeting first--Hopefully Fuze will come out with the feature that you can go from a phone call to desktop sharing in one click)
Fuze across multiple devices: Sometimes one device will ring and another won't, this is difficult to track down.,Yes,10,10,10,10,Exchange 365 (Outlook 365)
Google Contacts
Salesforce contacts,Microsoft AD (Micro Focus Access manager emulating MFAD),File import/export
Single Signon
API (e.g. SOAP or REST),10,Probably the best advice with integrations is to consider that "nothing is impossible", that's really quite simple, if you can dream it and program it to access their APIs then you can build it, and your users will be happy. And if you can't build it, there are plenty of people at Fuze that can assist.,10,10,Although I don't believe that I can discuss particulars in the contract, we were able to get pricing for our user base starting at 5,000 users with a sliding scale to 10,000 users, and we knew that we were going to grow beyond that so we had pricing up to 20,000 users. We wanted all our voice services to include unlimited Global Long-Distance, which Fuze has a tier for (although there are a handful of countries where they charge a per-minute-unit, each user gets 500 units a month that we had collectively pooled so we will never be charged extra for long-distance, it's all-inclusive). This is a huge selling point for a multi-national company that used to have very expensive long-distance phone bills.,Fuze is incredibly easy to work with, so the best advice is either know what you want, or what you need, bring it to the table, let Fuze work out the details and let them tell you how to best implement their service, they have been doing this long enough now that they have the process down and know how to do it very efficiently.,Yes,More headset support
Inviting users outside the organization to collaborate
Enhanced GUI,Audio notification customizations
End-user call handling changes
Web-audio for inbound-outbound calls,No,NoD. SKye HodgesFuze innovation and customer dedication drives their success2018-06-11T18:11:58.868ZFuze is our telecommunications platform - we use it for voice, call center, instant messaging and teleconferencing throughout the organization. Due to its cloud architecture and intelligent design, it addresses our business continuity concerns with circuit outages automatically failing over to our Internet circuit in the event the primary Fuze circuit goes down. This automated failover has been proven across several of our locations and it doesn't drop active calls or disrupt the user experience during that time.,Unified platform - desk phone, soft phone (computer) and mobile are all connected as one account for the user, providing a seamless and simplistic experience
Business continuity - automatic failover to other circuits in your organization in the event the primary goes down. The mobile client acts as a 3rd layer backup, utilizing cell towers for service. Their investment on ensuring uptime has been a great benefit to Caplugs.
Reporting - their assortment of canned reports are useful and highly visual, but the real power lies in their Fuze Data platform, providing companies detailed call data to report on as they wish.,Network stability for instant messaging and video. While voice has performed at the high level we would expect, any minor disruption in the connection will disrupt IM and video. I would like to see greater tolerance for common network speed bumps.
Expanded functionality for the preferred device and Fuze Desktop connection. For example, I would like to be able to transfer a call from my Fuze desktop to the preferred device and listen to voicemails on the preferred device via the Fuze desktop.
List management within Fuze desktop. We have recent calls and favorites today, but I would like the user to be able to create separate lists for quick and easy access, similar to the legacy Thinking Communicator.,8,9,10,As a call center, voice platform and teleconferencing solution, Fuze has been a great solution adopted by all users within the organization. From a business continuity standpoint and ability for automatic failover to other circuits within the company, my IT department couldn't be happier. From a user standpoint, providing choice has strengthened the adoption rate (Desk phone, mobile and computer) and the quality of reporting and how its presented demonstrates the Fuze commitment to quality.
There are still improvements needed for the Fuze Desktop, specifically how it works with the preferred device (i.e. transfer calls to it, listen to voicemails on it via the Fuze desktop), but Fuze is actively working on that and what I have learned over the years is that they are committed to being the best and take customer feedback seriously.,ShoreTel and RingCentralAnthony DardenFuze- Unified Communications as a Service-2018-06-15T20:14:33.509ZI implemented Fuze in an environment with approximately 90 users, for a manufacturer of marine equipment in Fort Lauderdale. It is currently used across the whole organization, which consists of facilities in Fort Lauderdale and Holland, in addition to a mobile service group working around the world. Fuze addresses the distributed nature of the workforce and allows voice, video, and text collaboration between our offices and mobile users.,The Fuze implementation process was the smoothest and best-organized roll-out of any major infrastructure project I have been involved with. The engineering and sales team provided a clear roadmap, stuck to it, and performed flawlessly.
The system stability, voice quality, user provisioning and de-provisioning, and overall ease of use is something Fuze has done particularly well. Whatever I need is there in the portal, and the 'take-it-for-granted' feeling the users have is a huge strength.
Continuous improvement- in the two years this company has used Fuze we have seen numerous updates to the softphone, new features in the desktop phones, and constant communication from our customer advocates and support team.
Tech support- rarely used but responsive and experienced, a definite strength.,A more aggressive end-user training and help scenario. Users who are unfamiliar with UCaaS and are wedded to the traditional role of the desktop phone can be slow picking up the idea of a UCaaS account and all the benefits and possibilities. More visible links and reminders on the phones, softphones, and apps, and easy access to short videos put right in front of users' eyes might help user adoption.,10,10,10,All 90 users are on Fuze voice, most of them with a desktop phone. Some users use the softphone, some use the app, and there is a lot of crossover in that most desktop phone users also use the app on their mobile device. We were able to start fresh with Fuze as we built and moved into a new facility, so all new infrastructure. That put everyone on the same platform at the same time.,Nextiva and RingCentral,Microsoft Office 365, Microsoft Azure, Code42 (formerly CrashPlan), Microsoft SQL Server, Microsoft Dynamics GPMichael BartlettFuze makes cloud telephony as easy as taking it out of the box!2018-08-30T17:27:16.141ZFuze is the cornerstone of our business operations. We utilize the Contact Center package for our BDC and Collection efforts. The tools make it easy for our staff to view current volume and ensure low wait times. Also we have created an interactive IVR that helps us record all closings for consistency and a clear compliant close.,Easy to Deploy services and configurable by non-IT individuals
Reporting has always been very easy and provides valuable insight
Telephony that just works and is completely stable.,Support always could use improvement. But this is the case at any organization.
Investment in additional Contact Center tools
Provide more self-help abilities,10,8,10,The adoption rate was immediate. The collaboration tools have helped provide a consistent experience across all departments.,Avaya and Mitel Applications Suite,SolarWinds Remote Monitoring & Management, Kofax Capture, Salesforce LightningTravis McKeoneReduze PBX/VOIP Management Headaches - Chuze Fuze2018-04-20T15:01:05.620ZWe are using Fuze at 60% of our sites and growing. We will eventually be using it across the entire organization. Fuze addresses a number of business issues including multiple disparate phone systems, high number of supplier accounts and invoices to manage, and multiple systems to manage call for phone support issues. With Fuze our IT department can pay one invoice for all voice, video and IM services. We can call one place for support issues. We can go to one place to manage accounts and user information. On top of all that, with Fuze, we have a DR site for our phone systems!,Fuze is now on a faster development cycle, implementing a lot of new features and bug fixes at a faster rate! This is great because you can tell they care about the product and getting features in that customers want.
Fuze has great project managers and support engineers to help see the deployments through from beginning to end. We don't have to worry about missing anything in the deployment, despite having quite a few different locations with different call flows, equipment etc.
The core features of being able to make and receive calls works right out the gate, every time. We've never had issues after a deployment of not being able to make or receive phone calls.
The Fuze Desktop application works incredibly well and has been updated quite a bit in the past 6 months. 10/10 on design.,Fuze could do a better job of encompassing paging equipment solutions into the project implementation. It seems this is usually always tied to the phone system and when this changes we've had issues with paging not working on the days or even weeks after go-live on the Fuze phone system. Having one or two proven solutions to offer that they know work right out the gate with Fuze would be nice, as many of our manufacturing plants need to upgrade these paging systems anyway.
Fuze could provide help on user-onboarding to make sure we're getting the most out of our product. We've had issues getting our users to make that culture-shift to using IM.
I'd like to see easier device management available to the user to be able to easily switch between which devices I'd like to ring on. Many times If I decline a call on one device, it continues ringing on the other two.
It would also be nice to see some simpler AD integration options for user authentication.
The Fuze App for Android is buggy and I have trouble joining meetings at times. It also takes quite a bit of battery. Instant messaging is nice, in the app. Overall, could use some work.,8,10,9,Adoption of Fuze Voice services was taken very well as most users came from a poorly managed PBX system with little functionality. Users of our old VOIP system using Cisco had mixed reviews, but it was mostly due to the change of devices, not the service itself. The only challenge to organizational adoption is the time we have to work on and implement the projects. The lack of on-site IT resources is also challenging when you don't have an on-site advocate of the product to get people to use the extra features such as IM.,Cisco Unified Communications Manager (Call Manager),Cisco Unified Communications Manager (Call Manager)Nick Cooper
Unspecified
Fuze
82 Ratings
