Fuze Reviews

Setting up new users is a big thing that Fuze does well and it's something that helps save time as well. There have been a couple of times where we've needed to get some last minute new hires setup quick. Using the Fuze hub lets me create a user, assign their service, assign a number, and assign them to a brand new phone in about 10-15 minutes. I don't need to put in a support ticket and wait for their team to do it.

Fuze is a good softphone solution if you are implementing it within the U.S.
Worldwide, the company needs to adjust itself to different time zones and improve the quality of the audio service. Technical support also needs serious improvement.

Fuze is extremely well suited to support our customer service and first-time appointments call center. The creation of accounts for the agents and management of the call queues is very straight forward. The data center redundancy of the company provides us with the peace of mind needed in a system that is available 24/7 like in our crisis call center.

Fuze is well suited to help partners with a phone provider make a launch successful. Fuze has been helpful in troubleshooting issues, though Fuze's customer service support is not always strong.

If you want to offload the management of a phone system then I would recommend Fuze.

Fuze is well suited for phone set up and support for conference calls and office phones. I haven't used Fuze in any other areas so I cannot speak to its other abilities. The app is also a plus for Fuze users.

Fuze solution is well suited for all our technicolor sites in US region. Fuze has yet to come back with a resolution & need to identify a suitable solution for India & China. Fuze really needs to do some groundwork here. Fuze needs to be extra careful when assigning the DID's or porting the no's, we had some serious issues on the Burbank site & all our outgoing calls were barred due to this issue.

Well, Fuze would be well suited in big companies with a large number of employees, because it makes easier for the employees to communicate within the company and with people outside as well. It is also cheaper than many telephony services. Fuze wouldn't be a good fit for very small companies in my opinion.

We have great success using the toolset for overall connectivity remote and in office. The two major areas where we see the most trouble are with reporting and onboarding. Reporting admins, specifically in the contact center, have issues forecasting and trending on specific details over time. The issue with the onboarding process is that it is incomplete and largely manual for us. We are working on OKTA integration but this is moving slow with delays from both sides. But the biggest issue with this is setting up new users. Even with OKTA, not all fields would be covered and many of our users would need to be manually updated. Areas like call recording settings are not fully covered through OKTA.

97% of the time it is well suited for general users, collaboration, meetings, and call center business. It is the remaining time in which it is unreliable that is concerning.

Fuze would be ideal for smaller businesses at this point. It doesn't feel enterprise/call center ready. Workarounds as well as other companies are involved to provide a complete solution (such as inContact - needed for true functionality for customer support). We're unable to manage all things easily as they're not laid out logically as well quite a few things can only be accomplished by reaching out to support which takes time.

It is well suited as a phone and messaging system. It can also be used for video, but I have not used this feature.

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.

Fuze is well-suited for environments looking to move away from a traditional phone system. That means being able to have a cleaner network infrastructure, as Fuze is cloud based. It allows employees to also save themselves desk space, since they wouldn't have a traditional phone and they can use their phone number that they're assigned on the go, as opposed to being stuck to a desk.

If you're looking for decent technical support, then I strongly advise not going with Fuze, as there have been a lot of instances that I've had to solve the issues myself.

Fuze would be my go-to tool for any business, whether 5 employees or 50,000 employees. They unite all your users on a common communication platform that has chat, voice, and video, desktop sharing, voicemail, call flow features, advanced call routing, queueing, and distribution. Fuze is really the choice I'd recommend for anyone.

Fuze is well suited for day to day communications between teams. It is also well suited for the sales organization who take inbound and outbound customer calls. Our technical support team also uses Fuze and it works well for them as well. Fuze would be less suited if using on a machine which uses a lot of CPU, as audio quality may be affected.

Fuze is well suited for collaboration and providing users with choice - if you wish to use a desk phone, cell phone or computer for your telecommunication and collaboration needs, those options exist and all provide a similar experience for the user.

Gaining a foothold in Asia-Pac has been a struggle for Fuze - while there are plans for improvement in the future, I would consider other options for that type of communication.

I think you need to be in a user base of at least 50 or so to reap the benefits. A small company with one location and no remote users may not need the flexibility and feature-rich Fuze environment.

Fuze is a great fit for organizations that do not have a heavy IT staff. The training is super easy and simple and can scale with your growth.

Fuze is definitely great for smaller offices or organizations. It works well even for our larger corporate office with about 150-200 users. It might be more difficult to implement for very large offices with hundreds of users without a solid and stable internet connection or a private network line into Fuze datacenters for QoS and stability

Voice calling and ACD are great uses. I would not at this time be able to recommend the conferencing piece.

The transition to Fuze was a great move for our company. We saved money and have less systems to manage.

I would recommend Fuze if you are a small shop that is starting up, or you don't want to use advanced analytics. They are cost effective, and their customer support is really top notch.

If you want to integrate with several other platforms, or have advanced analytics I would not use Fuze. They try very hard, but their integration with outside software is subpar

Very flexible, works great for remote staff. Softphone is fantastic.

Fuze is great for meetings where some attendees must be in different locations. We utilize Fuze for meetings where information is going to be shared for everyone to look at. Fuze is also great for training purposes and being able to show someone step by step what a certain process looks like. You can then assign someone else as the presenter and have them go through the same steps on their screen to confirm understanding.