Name: Avochato
Rating: 9 (7 reviews)
Author: Avochato

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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### Mobile Marketing
Users have varying opinions on Avochato's mobile app functionality. While some appreciate the ease of use and the ability to switch between inboxes effortlessly, others find the mobile interface to be lacking in modernity and functionality. The mobile app's user-friendliness is praised by some, but others express frustration with its workability and the need for improvements in SMS marketing features. Additionally, there are calls for a more user-friendly SMS marketing experience and improved reporting capabilities on the mobile side.

### SMS and Text Messaging
Users generally find Avochato's sms and text messaging capabilities to be a standout feature. The platform's ability to send mass texts, schedule messages, and engage in broadcast texting is highly praised by users. However, some users have expressed concerns about the limitations in group texting functionality and occasional glitches in sending and receiving messages. Despite these minor drawbacks, Avochato's sms and text messaging features are seen as effective tools for quick and efficient communication with customers and prospects.

### Mobile Applications
Users have expressed mixed feelings about the phone app provided by Avochato. While some appreciate its ease of use and on-the-go texting capabilities, others have encountered issues such as frequent crashes, dropped calls, and delays in text message delivery. The integration with CRM systems was noted as challenging by some users, and there were suggestions for enhancing the app's features to align better with the desktop version. Despite these challenges, positive feedback was also given regarding the app's user-friendly interface, quick setup, and integration with other enterprise tools. The ability to toggle between the mobile app and web version easily was highlighted as a beneficial feature. However, there were concerns raised about the mobile app's usability and the need for improvements in SMS marketing functionality.

### Customer Communication
Users consistently highlight Avochato's customer communication as a standout feature, emphasizing its effectiveness in facilitating quick and direct interactions with clients. The platform's ability to streamline conversations and provide a centralized hub for communication has garnered positive feedback from users. While some users have encountered minor issues with notifications and glitches, overall, Avochato's customer communication capabilities are well-regarded for enhancing engagement and response rates.

### Customer Service Enhancement
Users consistently laud Avochato for its outstanding customer service enhancement capabilities, emphasizing the positive impact it has on streamlining customer interactions and support processes. The dedicated support team at Avochato is commended for their responsiveness, effectiveness, and willingness to go above and beyond to assist users in resolving issues promptly. Customers appreciate the ease of communication and the quick resolution of any concerns, attributing a significant improvement in their overall customer service experience to Avochato's robust support system.

### Automated Responses
Users have consistently highlighted Avochato's automated responses as a standout feature, emphasizing its efficiency and ease of use. The ability to set up quick automated messages and responses has significantly improved customer interactions, streamlining communication processes for businesses. While some users have mentioned minor concerns about the cost of sending emojis in automated messages, overall, the consensus remains positive regarding the effectiveness and convenience of Avochato's automated responses feature.

### Sales Enablement
Users consistently praise Avochato for its impactful sales communication capabilities. The platform's sales enablement features are highly regarded for streamlining lead follow-up processes and improving communication with prospects and clients. Despite some concerns about pricing and customer service, users appreciate the platform's ability to enhance sales team efficiency and drive sales growth. Avochato's sales enablement tools are seen as a valuable asset for organizations looking to optimize their sales processes and boost customer engagement.

### Lead Generation
Users appreciate Avochato's lead generation functionality for its ability to capture leads effectively and reach potential clients. The platform's SMS system is praised for being easy to learn, quick to set up, and efficient in communicating with both customers and prospects. While some users have highlighted minor drawbacks such as delays in call transfers, overall feedback indicates that Avochato's lead generation capabilities are a valuable asset for sales teams and lead-based work. Recommendations lean towards utilizing the platform for sales purposes rather than managing high volumes of employees.

### Contact Management
Users appreciate Avochato's contact management for its ease of filtering active contacts and creating auto responders. However, some reviewers have pointed out areas for improvement, such as the need for better organization and filtering of contacts, as well as the desire for features like integration with project management systems for more streamlined contact syncing and automation capabilities. Despite these minor drawbacks, the overall sentiment leans towards positive regarding Avochato's contact management functionalities.

### Team Collaboration
Users consistently praise Avochato for its team collaboration capabilities, highlighting the ease of delegating conversations to team members and the responsiveness of the team. The ability to schedule texts for later and the reliability of the platform have also been commended. With zero downtime in two years, users appreciate the simplicity of the API and the attentive support from the sales to development teams. Avochato's emphasis on effective team collaboration aligns well with the evolving landscape of business communication, particularly as more interactions transition from email to SMS.

### Group Messaging
Users generally appreciate Avochato's ability to send messages to specific groups efficiently. While the broadcast feature is highlighted as a strong point, some users express frustration over the lack of group texting functionality. Glitches and issues with sending texts and photos have been reported, impacting the overall user experience. Recommendations for improvement include enhancing speed and loading times on the platform, as well as introducing group texting capabilities to facilitate communication with multiple recipients simultaneously. Despite these challenges, users value the convenience of reaching out to targeted groups and the support provided by Avochato's customer service team.

### Integration with Business Tools
Users appreciate Avochato's ability to effortlessly integrate with a wide range of business tools, such as Salesforce, Slack, and Zapier. While some encountered minor issues during setup, the proactive response from the development team in addressing these concerns left a positive impression. The platform's flexibility in customizing widgets and its compatibility with enterprise tools have been highlighted as key strengths by users. Additionally, the platform's support team has been commended for their prompt assistance when needed, further enhancing the overall user experience with Avochato's integration capabilities.

Easy to set up and use: Many users have found Avochato easy to set up and praised its user-friendly interface. They appreciate the intuitive nature of the platform, which allows them to quickly navigate through its features and start communicating with customers without any hassle.

Responsive customer support: Users highly appreciate the prompt and responsive customer support provided by Avochato. They mention that the support team always responds within minutes and addresses any questions or concerns effectively. This level of attentiveness from the customer support team has been a valuable aspect for many users.

Efficient communication through texting: Users praise Avochato for enabling efficient communication through text messages. They find texting to be a more effective and convenient form of communication compared to email or voicemail. Users note that texting allows for faster response times from customers, leading to improved overall service quality.

Based on user reviews, a common recommendation for Avochato is to schedule a demo and evaluate if it is a good fit for your company. Users suggest discussing with the team to get a clear understanding of your company's needs before using Avochato. They also recommend scheduling a demo to evaluate whether the platform aligns with your requirements. Avochato is particularly recommended for sales teams or lead-based work, but not for managing a high volume of employees.

Another recommendation from users is to set up automation sequences via Zapier for increased responsiveness. Many users find it beneficial to utilize Zapier to automate sequences in Avochato. This allows for more efficient and prompt responses to customer inquiries and engagement.

Users also highlight the importance of understanding the limitations of Avochato before making a purchase decision. It is advised to thoroughly check the limitations, especially in regards to calling and integrations. Users emphasize the need to know what the platform can and cannot do to avoid any unforeseen limitations in functionality.

In summary, users find that Avochato is a great tool for text sharing and reaching out to clients or customers. They appreciate its software quality and responsive support. However, they also recommend exploring all features, checking limitations, and discussing specific business needs with Avochato's team to ensure it meets one's requirements.

Cons:

1. User Interface: Some users have expressed frustration with the user interface of Avochato's mobile app, stating that it takes up too much screen space and makes navigation difficult. They suggest making the left side list of texts wider and reducing the size of the text to improve the user experience.
2. Messaging Efficiency: Several users have found it time-consuming to exchange conversations on Avochato and have wished for a quicker way to receive and send messages.
3. Email Notifications: Users have disliked receiving email notifications every time there was a mass text sent out and someone replied, finding them unnecessary and potentially overwhelming.

Users have praised Avochato for its prompt and efficient customer service team, who have resolved issues related to contact list management. The platform allows companies to streamline their communication by providing texting capabilities for landline services and taking over voice line duties. Avochato has been highly recommended by users as a valuable asset for customer-focused teams, enabling them to support customer orders and provide text-based support without the need for a call center. Teachers have found it beneficial for communicating with students and their families, reducing their workload and enhancing customer service. Additionally, Avochato has improved engagement with clients, allowing businesses to virtually collaborate with brick-and-mortar establishments across the country. It has also integrated well with other platforms like Salesforce, although some users have encountered difficulties with the picture sending and saving feature. Overall, Avochato has proven to be a useful tool for improving communication, efficiency, and customer service processes.

Avochato is a text messaging software service for sales, customer support, and other departments and business entities featuring two-way texting, chat widget for websites or applications, and other tools to facilitate easier communication with customers.

Textedly is an SMS marketing communications platform from the company of the same name in Nashville, that enables users to advertise, promote, announce, and engage with audiences.

Bronze (1,200 messages)

Plus (2,400 messages)

Enterprise (4,200 messages)

Elite

Business (12,000 messages)

Silver (18,000 messages)

Premium (30,000 messages)

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

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Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Avochato

Mobile marketing is a set of practices that enables organizations to communicate and engage with their audience in an interactive and relevant manner through any mobile device or network.

Mobile Marketing

Avochato WhatsApp Demo

Likelihood to Recommend

Salesforce Sales Cloud

Google Analytics

Salesforce Commerce Cloud

Google Analytics 360 (discontinued)

Google Ads

Chief Executive Officer

Avochato 2022-04-07 11:41:03

Relationship manager and recruiter

Avochato 2019-02-28 08:01:39

Avochato 2019-03-06 09:46:55

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

New contacts

Tag manager

Receive messages

Big query

Take calls

Bit clunky

Scheduling function

Incoming messages

Mobile app

Google analytics

Easy monitoring

Ease of use

Home

Mobile Marketing Software

We use Avochato to communicate with home owners, vendors, and guests. Several years ago we started wanted to augment our communication abilities with text. After researching many options, we settled on Avochato due to the true 2 way nature of texting. It was more of a real conversation between two people. 

We first used it to communicate with our guests and they absolutely loved it! Part of being in the hospitality industry means, adapting to the consumer needs or demands. Soon there after it became a main channel of communicating with guests. They are busy folks who might only have enough time to text. Or texting allows emoji faces, or pictures to answer the question better. Now we use it to communicate with home owners and vendor to relay information and updates. I cannot imagine a world where we don't have this ability. Avochato has also done a great job updating and integrating their software. They have really done a good job improving the capabilities and getting it work with Salesforce. We are thrilled how they continue to listen and innovate.

Communicate concisely
Richer information with the addition of pictures.
Improved flexibility for the guests.
Automated communication

More integration with other software. Google analytics tag manager maybe.
Better integration with Big Query so we can connect more phone, web, and text data.

Extremely positive. Very efficient style of communication.
Excellent booking engine, very effective marketing option. Click to text.

Google Ads (formerly AdWords), Google Analytics 360 (formerly Google Analytics Premium), Salesforce Commerce Cloud

The whole organization uses Avochato to stay communicated with our clients and our providers. 
One of the biggest problems we had when beginning our business was not being able to reach out to people on a phone call because they were not available, Avochato lets you message your contacts, schedule messages, and broadcast and also call them. It's a great tool.

Broadcasting, You can broadcast depending on tags or selecting specific contacts and even send the broadcast right away or schedule it for delivery. Once it's out you can see who received it and who responded and get your insights from that.
It lets you categorize your contacts with the tag feature, you can create and add as many tags as you wish and need and then go to those tags to access selected contacts and see how everything is going on a market, target, area, anything.
Unlimited history! A contact that you got a hold of 2 years ago through Avochato, you can still see all the calls, messages, voice mails between the company and them.

The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app.

Only positive. It keeps our remote teams communicated with the rest of the team and with clients and providers. The ROI is amazing, because it lets you have multiple accounts and even numbers if you go all the way up, and there's no need to be paying for multiple phone numbers for different employees. Being able to be closer to your niche definitely sends them the right message, and another approach tells that you're reachable to more clients.

We use Avochato as a platform for our building users to communicate needs to our office. Should a client have an event in our facility and need to contact our office quickly, we have the Avochato platform number posted in our facility for others to see and use quickly, without interrupting their event.

Platform for easy monitoring of communication
Ease of use for batching communication to multiple entities at one time
Projecting or pre-scheduling communication in a time pre-determined by our office.

It was a bit clunky to figure out the scheduling function in the beginning, this could be improved
Removing notifications for messages that are sent out and already managed.
The system keeps all communication in one location, it would be helpful if the outbound messages were in one organized area and the incoming messages in a separate.

Great communication platform that has allowed us to speed up and communicate more effectively

Avochato

Overview

What is Avochato?