Superior Customer Engagement Tool
April 07, 2022

Superior Customer Engagement Tool

Ross Twiddy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avochato

We use Avochato to communicate with home owners, vendors, and guests. Several years ago we started wanted to augment our communication abilities with text. After researching many options, we settled on Avochato due to the true 2 way nature of texting. It was more of a real conversation between two people.

We first used it to communicate with our guests and they absolutely loved it! Part of being in the hospitality industry means, adapting to the consumer needs or demands. Soon there after it became a main channel of communicating with guests. They are busy folks who might only have enough time to text. Or texting allows emoji faces, or pictures to answer the question better. Now we use it to communicate with home owners and vendor to relay information and updates. I cannot imagine a world where we don't have this ability. Avochato has also done a great job updating and integrating their software. They have really done a good job improving the capabilities and getting it work with Salesforce. We are thrilled how they continue to listen and innovate.

  • Communicate concisely
  • Richer information with the addition of pictures.
  • Improved flexibility for the guests.
  • Automated communication
  • More integration with other software. Google Analytics tag manager maybe.
  • Better integration with Big Query so we can connect more phone, web, and text data.
  • Two way texting communication
  • Extremely positive. Very efficient style of communication.
  • Excellent booking engine, very effective marketing option. Click to text.

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Well suited: Problem resolution, timely response, 1-many communicaiton, event triggered automation, allows reservationists to text multiple people at one time, and puts all the relevant decision making information in a link. Also allows us to have a written record of the conversation.

Less Appropriate: Still cannot replace the Southern hospitality of a phone call. Sometimes texting reaches a point, where a phone call can solve fix, or figure it out quicker.