Awaken Intelligence

Awaken Intelligence offer software to help the user see the complete picture for a contact centre. Its voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boast over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact centre people for contact centre people.

Awaken Conversations

Awaken Conversations combines both voice analytics and speech analytics to enable contact centres around the world to perform deep analysis of calls between their agents and customers. Awaken Conversations helps the user understand the context behind customer call metrics, to reduce unnecessary calls, monitor compliance and manage quality assurance. This is to increase the opportunity to make a great impression on customers on every call.

Awaken Conversations is available without an up-front commitment. A free trial is customised to the size of the contact centre, analysing agents’ calls and providing actionable information based on the user's own data.