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RingEX

Score8.8 out of 10

540 Reviews and Ratings

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.8

  • Online Fax

    Ability to send and receive faxes over the internet

    Category average: 8.2

  • Centralized communications management

    All voice, chat, and video features can be managed from one central platform.

    Category average: 8.7

Areas for Improvement

  • User authentication

    Administrators can require users to authenticate their identities before joining a meeting.

    Category average: 8.7

  • Team messaging

    Team members can send each other messages.

    Category average: 8.7

  • Calendar integration

    Scheduling capabilities integrate with users’ Calendars.

    Category average: 8.9

Who Buys & Uses RingEX

Pros

  • Reliable and clear call quality and system stability
  • Ease of use and configuration for administrators
  • Robust call management, routing, and transfer capabilities

Cons

  • Customer support struggles with complex issues and navigating channels
  • Reporting and analytics lack advanced capabilities and customization
  • User interface and navigation can be unintuitive for new users

RingEX Innovative and Reliable for Communication.

Use Cases and Deployment Scope

RingEX is just as simple to set up as our old VOIP software and performs well in controlling the communication I have with all my clients in a clean and safe space to carry out each of the businesses with multiple clients and in distant locations. RingCentral MVP brings us closer.

Pros

  • RingEX abilities to do multiple things at once, hands-free, is a huge time saver for me.
  • RingEX can record each word from beginning to end that may be part of a legal or written contract.
  • The amount of storage space that this program provides to my system is incredible.

Cons

  • I'd like to see a lower-cost business plan that lets new clients with limited usage patterns test the system before committing to it for full-fledged office use.
  • Maybe a bit more intuitive reporting system.

Return on Investment

  • RingEX's powerful and open APIs are unmatched, which gives a positive impact to our business as they provide unified access to whatever we require for high-quality collaboration, in one dependable and simple-to-use cloud communication network.
  • As our corporation works on a global scale, we want effective cloud-based communications that expand as our business moves more and more toward more versatile workplaces, and RingEX did this amazingly.
  • We find challenging to upgrade this software whenever there is a new release ,so there we have to spent sometime to do the upgrade.

Alternatives Considered

CloudTalk

Other Software Used

Slack, Microsoft Excel

Unified and simple corporate Communication System

Use Cases and Deployment Scope

RingCentral is reliable for our client and internal meeting needs and I haven't experience any downtime. It has a cool user interface from which my business team can easily access voice calls, team chat, and video conferences.The support is among the fastest and most effective of any vendor I've used period.

Pros

  • Messaging, Phone and Meetings all in 1 RC app is liked by me and my teammates.
  • RingEx does work with all our organisations systems and is friendly to the user from mobile.

Cons

  • The licensing model for Teams integration is our currently minor issue
  • Connection problems and application download from any user.
  • Configuring users and adding numbers can be confusing sometimes.

Return on Investment

  • This tool has positive characteristics that make the service profitable since it has an automated assistant that manages the call.
  • We can record up to 100,000 recordings which we can download to email them to users.

Alternatives Considered

Slack

A unified platform to better communicate.

Use Cases and Deployment Scope

I have a sales team, and most of the time we miss our clients' messages because they use multiple communication channels. Then we found RingEX, which solved my problem by bringing everything to one place- all calls, voice notes, Chats, and videos- and helps me communicate with clients without any delay.

Pros

  • Organize every calls and massages very well.
  • Automate and place calls to right team.
  • Notification work very well so did not miss any communication with client.

Cons

  • It could be better in routing calls.
  • Need more work in Notification area.

Return on Investment

  • No need of it need team for now to routing calls basis on team availability and timing.
  • No more delay to response to customer means better ROI.
  • Better call alignment to right team for better revenue.

Other Software Used

RingCX, LangSmith Agent Engineering Platform, Xero

Overview of RingEX

Use Cases and Deployment Scope

We have adopted RingEX to be our unified communications platform for Voice and messaging services. While we also utilize Microsoft Teams, we find that RingEX provides a perfect compliment to Teams as it's more reliable, resilient and easier to use and maintain. Each staff member of our firm is assigned a RingEX account.

Pros

  • Messaging capabilities, sending various file types, graphics, etc.
  • Ease of use for Video Calls
  • Maintenance and Uptime, very few issues ever

Cons

  • When you did need it (which isn't often), their support isn't the best
  • They take hard nose approach to getting upgraded support packages
  • I'd like to see analytics a little easier to use

Return on Investment

  • We've been able to streamline inbound call handling for our 17 different locations and decrease the overhead required previously to manage them.
  • Our communications costs decreased by 60% by using RingEX.
  • Efficiency increased by having a reliable and truly unified service.

Alternatives Considered

Fuze, 8x8 Work and Microsoft Teams

Other Software Used

TeamViewer, PDQ Connect, Anthropic Claude

Honest Opinion of a Ring Central User/Administrator

Use Cases and Deployment Scope

In our mid-sized Healthcare business we use Ring Central for all of our day to day operations for scheduling patients, taking payments, communicating between staff and much more. It is a critical component of how we are able operate and make sure our patients get the best care possible throughout the week

Pros

  • Reliable uptime of phone systems
  • Clear communication when using the service
  • Easy to manage admin portal

Cons

  • More features for call queues
  • Better management of individual phones
  • Quicker customer service

Return on Investment

  • More expensive than other options
  • Savings when removing phone lines as you can keep the numbers to use in inventory later
  • Massive time savings when changing menus or call hours in the portal

Other Software Used

Microsoft Teams, Zoho Desk, PDQ Deploy & Inventory