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RingEX

Score8.6 out of 10

524 Reviews and Ratings

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What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Categories & Use Cases

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RingEX Key Features

Learn about the best (and worst!) features RingEX has to offer, as determined by TrustRadius' reviewers.
Based on 524 ratings of RingEX's features
View all RingEX features

Top Performing Features

  • Mobile app for Android

    Android app

    Category average: 8.7

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.7

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.5

Areas for Improvement

  • Record meetings / events

    Meetings and webinars can be recorded for playback.

    Category average: 8.9

  • User authentication

    Administrators can require users to authenticate their identities before joining a meeting.

    Category average: 8.6

  • Centralized communications management

    All voice, chat, and video features can be managed from one central platform.

    Category average: 8.6

Who Buys & Uses RingEX

RingEX Reviews

What users are saying about RingEX.
View all RingEX reviews

Pros

  • Reliable call quality and system stability for consistent communication.
  • Responsive and helpful customer support for issue resolution.
  • Ease of configuration and user management for administrators.

Cons

  • Inconsistent customer support quality and agent knowledge for complex issues.
  • Limited and less customizable reporting and analytics features.
  • Mobile application performance issues, including lagging and disconnections.

Honest Opinion of a Ring Central User/Administrator

Incentivized
Cam LeasView profile
IT Administrator in Information Technology at Pioneer Physicians (501-1000 employees employees)

Use Cases and Deployment Scope

In our mid-sized Healthcare business we use Ring Central for all of our day to day operations for scheduling patients, taking payments, communicating between staff and much more. It is a critical component of how we are able operate and make sure our patients get the best care possible throughout the week

Pros

  • Reliable uptime of phone systems
  • Clear communication when using the service
  • Easy to manage admin portal

Cons

  • More features for call queues
  • Better management of individual phones
  • Quicker customer service

Return on Investment

  • More expensive than other options
  • Savings when removing phone lines as you can keep the numbers to use in inventory later
  • Massive time savings when changing menus or call hours in the portal

Other Software Used

Microsoft Teams, Zoho Desk, PDQ Deploy & Inventory

Best VOIP tool for communication

Incentivized
Naresh Kumar
IT in Information Technology at DiverseLynx (201-500 employees employees)

Use Cases and Deployment Scope

We use RingEX to manage our calls, messages, and meetings in one place, helping us to improve team communication and handle customer support efficiently. and keep our 24/7 operations running very smoothly.

Pros

  • RingEX works especially well in smart call routing so customers quickly reach the right team.
  • Secondly, seamless switching between calls and messages and video calls without interruption.
  • Easy collaboration with features like team chat, filesharing and mobile access.

Cons

  • RingEX could improve with a more user-friendly for new users
  • Provide better quality and consistency in low bandwidth
  • Providing more advance reporting and analytic reporting

Return on Investment

  • RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.
  • Improving team productivity by around 20 percent.
  • Call routing and quicker response time, ultimately helping us to handle more support requests.

Alternatives Considered

Vonage Business Communications

Other Software Used

Microsoft Teams, Vonage Business Communications, Dialpad Connect

Good but needs work

Incentivized
Erick Parker, A-CSM, A-CSPO
Senior Business Consultant in Professional Services at Global Business Consultants (1-10 employees employees)

Use Cases and Deployment Scope

I like RingEX (RingCentral) as an applicant. The application allows me to record my calls, and respond to them them in detail, even if I'm driving or not able to take notes. Tech Support could be better. They should be able to diagnose a technical issue without me having to be on the call, on hold, waiting for them so they don't get another call and stop working on my issue. In addition, when I call about an issue, they call me nonstop back to back to ask me to hold while they try to resolve my issue. They need to figure out a better way.

Pros

  • Record Calls
  • Only carry one phone
  • Transcript of calls

Cons

  • Tech Support

Return on Investment

  • I should be able to increase or cancel users during my contract

RingEX is the absolute BEST

Incentivized
Jordan Racey
Agency Owner in Corporate at J. Racey Insurance Agency Inc. (1-10 employees employees)

Use Cases and Deployment Scope

We are able to create easy IVR menu answering and directing calls. RingEX makes it very easy for our clients to get heir calls answered. The text functionality is incredible, fast and reliable. We can even share photos and pdf with our clients thru text.

Pros

  • IVR Menu
  • Texting
  • Voicemail System

Cons

  • Group texting requires Beetext
  • Sometimes it can be time consuming for IT help

Return on Investment

  • The ease of use has freed up countless hours per year staff would waste on the phone

Alternatives Considered

Ooma Office

Other Software Used

Microsoft 365, QuickBooks Online

RingEX review

Incentivized
Verified User
Administrative Assistant in Professional Services (51-200 employees employees)

Use Cases and Deployment Scope

We use it as a main form of communication for calls and text messages for clients, vendors, potential clients in the US. The phone number assigned allowed us to have a personalized number that can help us receive direct calls without having to go through an IVR which for a small business improves the communication by being personalized. It also helps the AI features such as transcribing the call and getting email recaps of what was discussed on the calls.

Pros

  • Connectivity. No delays or statics when calling which allows a great experience while speaking on the phone
  • Ability to send sms not only to one phone number but create a group if a message needs to be sent to multiple people.
  • Ability to transcribe and provide a recap of the call of what was the call about
  • Ability to use the mobile App along with all the features available in the regular app version

Cons

  • For transcribes, it only works when speaking in English. Even though that's the official language in US, there's people who prefer to speak a different language if both parties can, then, the transcribe feature is not too helpful
  • Sometimes the App has a delay, or calls don't ring on the phone. It could be that if the App has been completely closed for a while or not running on the background, it can lead to missing a call. However, getting an email notification is useful as it helps to follow up as needed when that happens.
  • It would be useful that other mobile apps like WhatsApp could be installed, as some people prefer to use those kinds of apps rather than regular text messages.

Return on Investment

  • Multiple phone numbers can be assigned with the company license for employees, which reduces the cost of having a regular phone service provider
  • Eliminates the challenges for international employees when communicating with clients in US which leads to better communication on the overall experience with clients.
  • Alternative ability to communicate internally with the team members.

Alternatives Considered

Aircall, Convoso and Microsoft Teams

Other Software Used

Circle, Slack, Google Chat

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