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RingEX

Score8.9 out of 10

552 Reviews and Ratings

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Top Performing Features

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9.2

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 9.1

  • Record meetings / events

    Meetings and webinars can be recorded for playback.

    Category average: 9.1

Areas for Improvement

  • User authentication

    Administrators can require users to authenticate their identities before joining a meeting.

    Category average: 8.7

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.5

  • Team document sharing

    Documents can be shared with other team members.

    Category average: 8.6

Who Buys & Uses RingEX

Pros

  • Reliable call quality and stability
  • Responsive and helpful customer support for specific issues
  • Efficient messaging and texting capabilities

Cons

  • Inconsistent customer support agent knowledge and difficult processes
  • Limited and confusing reporting and analytics features
  • Cluttered or challenging user interface navigation

RingEX Innovative and Reliable for Communication.

Use Cases and Deployment Scope

RingEX is just as simple to set up as our old VOIP software and performs well in controlling the communication I have with all my clients in a clean and safe space to carry out each of the businesses with multiple clients and in distant locations. RingCentral MVP brings us closer.

Pros

  • RingEX abilities to do multiple things at once, hands-free, is a huge time saver for me.
  • RingEX can record each word from beginning to end that may be part of a legal or written contract.
  • The amount of storage space that this program provides to my system is incredible.

Cons

  • I'd like to see a lower-cost business plan that lets new clients with limited usage patterns test the system before committing to it for full-fledged office use.
  • Maybe a bit more intuitive reporting system.

Return on Investment

  • RingEX's powerful and open APIs are unmatched, which gives a positive impact to our business as they provide unified access to whatever we require for high-quality collaboration, in one dependable and simple-to-use cloud communication network.
  • As our corporation works on a global scale, we want effective cloud-based communications that expand as our business moves more and more toward more versatile workplaces, and RingEX did this amazingly.
  • We find challenging to upgrade this software whenever there is a new release ,so there we have to spent sometime to do the upgrade.

Alternatives Considered

CloudTalk

Other Software Used

Slack, Microsoft Excel

RingEX Review

Use Cases and Deployment Scope

We are a large Dental Support Organization. We have deployed RingEX across 180 sites so far. RingEX is a solid product and easy to deploy and rarely has voice quality issues if the network is setup correctly. We use Advanced Support as the level one support is less than desirable.

Pros

  • Voice Quality
  • Deployment
  • Faxing

Cons

  • Service
  • Built in Analytics
  • Keymaps

Return on Investment

  • Cost savings from switching from Pots lines to RingEX
  • License discounts due to number of users
  • Being able to see answer rates across our practices

Alternatives Considered

8x8 Contact Center, 8x8 Work, Zoom Phone, Dialpad Connect, Webex Calling, Vonage Business Communications, Mitel MiCollab and GoTo Connect

Other Software Used

SolarWinds Service Desk (SSD), Microsoft 365 Business Premium, monday CRM

Powerful communication tool with seamless calling and messaging tools

Use Cases and Deployment Scope

RingEX provides seamless business calls, messaging and team collaboration under one secure platform that is easy to use. I can conveniently use RingEX on the desktop application, desk phone and mobile apps with simple set up process. The platform is able to record each conversation for future reference and for efficient record keeping.

Pros

  • Texting and messaging customers.
  • Call center for all our communication operations.
  • Conversation analysis.

Cons

  • The monthly text limit leads to extra charges when reached which can be sometimes overwhelming for my team.

Return on Investment

  • There has been improved customer experiences with streamlined communication workflows.
  • I have witnessed positive ROI from reliable application performance.

Other Software Used

Gainsight CS, Okta Workflows, Atlassian Jira

Unified and simple corporate Communication System

Use Cases and Deployment Scope

RingCentral is reliable for our client and internal meeting needs and I haven't experience any downtime. It has a cool user interface from which my business team can easily access voice calls, team chat, and video conferences.The support is among the fastest and most effective of any vendor I've used period.

Pros

  • Messaging, Phone and Meetings all in 1 RC app is liked by me and my teammates.
  • RingEx does work with all our organisations systems and is friendly to the user from mobile.

Cons

  • The licensing model for Teams integration is our currently minor issue
  • Connection problems and application download from any user.
  • Configuring users and adding numbers can be confusing sometimes.

Return on Investment

  • This tool has positive characteristics that make the service profitable since it has an automated assistant that manages the call.
  • We can record up to 100,000 recordings which we can download to email them to users.

Alternatives Considered

Slack

A unified platform to better communicate.

Use Cases and Deployment Scope

I have a sales team, and most of the time we miss our clients' messages because they use multiple communication channels. Then we found RingEX, which solved my problem by bringing everything to one place- all calls, voice notes, Chats, and videos- and helps me communicate with clients without any delay.

Pros

  • Organize every calls and massages very well.
  • Automate and place calls to right team.
  • Notification work very well so did not miss any communication with client.

Cons

  • It could be better in routing calls.
  • Need more work in Notification area.

Return on Investment

  • No need of it need team for now to routing calls basis on team availability and timing.
  • No more delay to response to customer means better ROI.
  • Better call alignment to right team for better revenue.

Other Software Used

RingCX, LangSmith Agent Engineering Platform, Xero