Basware AP Automation

Score7.2 out of 10

30 Reviews and Ratings

What is Basware AP Automation?

Basware’s AI/ML-powered solution provides touchless invoice processing for organizations. Its artificial intelligence and machine learning functionality is available at every point in the process – from invoice receipt and routing to automated matching and coding – adding value by speeding up tasks and eliminating errors.

Categories & Use Cases

Accounts Payable

Automated Accounts Payable Processes
Accounts payable processes are automated based on pre-determined workflows.
Category average: 8.7

Most Frequent Users

Top 3 industries using Basware AP Automation.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

22.2%

14 installations of 63

#2 most frequent

Health Care and Social Assistance

14.3%

9 installations of 63

#3 most frequent

Professional, Scientific, and Technical Services

7.9%

5 installations of 63

Tara Letourneau - Bal, MaCC, CA-CPA View profile

Executive Director - Client Services in Finance and Accounting at UHN (10,001+ employees)

Use Cases and Deployment Scope

We use Basware to Ingest and capture invoice information, which before Basware, 80% of our invoice volume was manually entered.

Pros

Invoice capture
Identifying duplicates
Reporting

Cons

Scan and capture requires certain invoice header to capture the vendor correctly
Allows non-invoice attachments to be ingested and fall to the invalid que. Basware Guardian will address this but its an extra fee/add on.
Line level capture (when there is several lines on the invoice) and matching to PO line information (best fit match) requires some improvement

Return on Investment

Eliminated 80% of manual invoice entry (approx 240,000 invoices) - saving 3 FTE and evolving the roles of our AP associates to more value added activities (resolve invoice discrepancies, address vendor queries).
Improve visibility of invoices from the moment the vendor issues them to us via email, which improves our ability to pay on time, reducing customer support tickets, escalations and discount capture.
Drives efficiencies in invoice processing, which improves overall metrics and aligns with the organizations strategy to reduce back office costs via technology investments.

Usability

Alternatives Considered

SAP Concur

Other Software Used

Adobe Acrobat Sign, Emburse Chrome River, VIP

Verified User

Administrator in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

Handle all incoming invoices for the company. Making sure we have the correct coding and receiver of the payments. Ensuring a compliant chain of approval and review. Maintaining a master of supplier information.
Reporting needs related to KPIs to follow up on how we perform in the AP team and other.

Pros

Easy to understand workflows
GUI in general is easy to work with
Fast, very seldom delays in any way

Cons

Setting up different screens of what is visible, what can be adjusted etc is difficult, hard to make sure you align between them
User groups and roles, lack of ability to get an overview of them and what has been assigned to who. Have to go into detail to see it

Return on Investment

I believe that is a very hard thing to calculate if you come from having another system before. If you come from nothing, calculation hours etc would be easier but when comparing roles and FTEs to other systems that is a hard thing to get numbers on. My answer would be "I dont know"

Usability

Alternatives Considered

OpusCapita, Medius and Tungsten AP Essentials

Other Software Used

Microsoft Dynamics 365

Verified User

Professional in Finance and Accounting (5001-10,000 employees)

Use Cases and Deployment Scope

I am the responsible Business app owner of Basware. We use it for AP automation and in some cases invoice sending as well, the matching and the invoice processing fully happens there.The most challenging part of using Basware is that when we are having problems, support is not that capable of advising us, we have to understand the problem ourself and describe them several times how to solve it.

Pros

3 way matching with line details
Innovations and development
Data visibility and dashboards

Cons

Invoice compliance
Support trainings
Time managament of improvements

Return on Investment

AP automation is almost 80%
country compliance we had to rush to make it on time
data dashboards helped reporting

Usability

Alternatives Considered

SAP Ariba and Oracle Java SE

Other Software Used

Oracle Java Cloud

Verified User

Professional in Finance and Accounting (10,001+ employees)

Use Cases and Deployment Scope

Basware Purchase to Pay is a main tool used in my organization in Payables department. I have been a frequent user for more than 3 years now and I must admit that it is such a great software for processing invoices with clear interface that is really friendly for the end-user. It allows my team to process unpaid invoices efficiently, and if any error occurs along the process - to be able to verify it quickly. The team that I work in processes around 2000 invoices on a monthly basis (the biggest one in the AP) and everything works really well.

Pros

Clear and intuitive software interface.
Easy to see the entire history of what happened to invoice.
Good integration with ERP system.

Cons

Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
Sometimes but relatively rarely the program opens slowly.
In rare instances the program freezes and needs to be restarted.

Return on Investment

Invoices processed within KPIs.
High efficiency.
Clear view of workload.

Other Software Used

SAP ERP, Oracle Financials, UiPath Enterprise RPA Platform

Iliana Anthimiades

Accounts Payable Manager in Finance and Accounting at Truven Health Analytics (1001-5000 employees)

Use Cases and Deployment Scope

We use Basware to initiate the workflow of accounts payable invoices. We upload invoices, start the workflow process to ensure review, coding and approval. We then transfer the invoices to our payment database for processing. We process anywhere from 500 to 750 invoices per month. The software is easy for all users.

Pros

Basware is fast and reliable. Very rare down time during the time we've been using it.
Great support team. Our needs were addressed timely and efficiently.
Basware provides us with great customer service. We have had many modifications to our specific needs and Basware worked well with us for our customizations.

Cons

Basware should provide an annual disk or upload of all invoice images added to the system.

Return on Investment

User friendly
Good workflow process
Approval per hierarchy

Esker

Coupa

Medius

Basware AP Automation

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Categories & Use Cases