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Esker

Score7.5 out of 10

29 Reviews and Ratings

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What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.

Categories & Use Cases

Reviews

What users are saying about Esker.
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Esker is a great solution for collection management

Incentivized
Lisa Burns
Territory Credit Manager in Finance and Accounting at Excel Industries Inc (501-1000 employees employees)

Pros

  • Collection logs.
  • Auto-send payment reminders.
  • Mass messaging

Cons

  • The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
  • Maybe the page needs to be setup up clearer, or use different colors to not look busy.

Most Important Features

  • Collection Management
  • Collection call to-do lists and logs
  • Auto-payment reminders

Return on Investment

  • Provided a portal for customers to pay online or have auto-pay each month.

Other Software Used

Billtrust, Avalara, Sangoma Switchvox, formerly from Digium

Esker On Demand is In Demand

Incentivized
Brett RayView profile
Information Systems Analyst in Information Technology at Whirlpool Corporation (10,001+ employees employees)

Pros

  • Optical Character Recognition
  • Customizable to Company Usage
  • Easy Management of Users

Cons

  • Would have been harder and more expensive to implement had we not had experienced ABAPers and users of the old version on our end.
  • It can’t use web services to place multiple orders with one call. It's not a need of ours but might be a drawback for some.
  • There is no out of the box way to automate user management with an external system.

Return on Investment

  • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
  • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
  • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.

Alternatives Considered

Kofax ReadSoft

Other Software Used

Google Drive, Microsoft Access

Esker Review

Incentivized
Jennifer KohnView profile
Territory Credit Manager in Manufacturing at Excel Industries LLC (501-1000 employees employees)

Pros

  • Online Payments
  • Provides copies of Invoices
  • Sends out Reminder Letters

Cons

  • The layout is a bit clunky. I like to see everything on one screen.

Most Important Features

  • Past Due Reminders
  • Auto Pay

Return on Investment

  • Positive Impact On The Time It Takes To Collect.
  • Monthly Over All Cost For The System

Other Software Used

Salesforce Commerce Cloud

Esker, a great business partner that brings real results.

Incentivized
Chad Molen CSCP, CPIMView profile
Director Customer Support in Customer Service at Viega LLC (501-1000 employees employees)

Pros

  • AI and Machine Learning
  • The UI is very intuitive and easy to use.
  • Customer experience and professional services teams are the best I have worked with.

Cons

  • I would like to see more analytics.
  • It needs more open allowance for APIs for Salesforce and other key cloud systems.
  • It needs address checking with a third parties like USPS, etc.

Return on Investment

  • We reduced our manual order entry by 50%.
  • We eliminated all of the paper A/P invoice approval process.

Other Software Used

SAP ERP, TrueCommerce Datalliance, MiCloud Connect (formerly ShoreTel)

Have just used Esker for Accounts Payable.

Incentivized
Kay Wagner
Sr Accounting Specialist in Finance and Accounting at Baker Tilly Virchow Krause (1001-5000 employees employees)

Pros

  • Our users have a couple different ways to submit invoices into Esker for processing. This is helpful in case one of the other ways is unavailable for use.
  • Notes and comments can be made in multiple locations of the invoices to help keep all the information together.

Cons

  • We still encounter challenges with invoice submission and missing invoices that were sent into Esker but never show up.

Return on Investment

  • Esker has had a positive impact on our time management skills.

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