Bloomerang Fundraising Reviews and Ratings

Rating: 8.8 out of 10

Score

8.8 out of 10

Community insights

TrustRadius Insights for Bloomerang Fundraising are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Positive Experiences with Free Plan: Users find Qgiv's free plan to have all the necessary features and more, even compared to their paid plans. Some users appreciate that the customer service team is still accessible and helpful to those on the free plan, providing step-by-step guidance in setting up certain features correctly. The extensive library of Help guides provided by Qgiv is also mentioned.

Praised Support Staff: Users highly praise the support staff of Qgiv, describing them as amazing and willing to go above and beyond to help users, no matter how simple or silly their questions may seem. Some users mention that the support staff is responsive and helpful, providing personalized assistance.

Easy Donation Process: Users find it easy for donors to donate using Qgiv. They specifically mention the excellent Givi App for bidders. Some users also highlight the high quality of reports provided by Qgiv, which contain valuable information.

Reviews

4 Reviews

Qgiv gives back to you!

Rating: 9 out of 10

Incentivized

October 22, 2019

Use Cases and Deployment Scope

Two departments in my organization use Qgiv - our Development Department and our Education Outreach Department. We use it to process our recurring, monthly donations because Blackbaud (our CRM) does not have the ability to automatically charge recurring gift. Having Qgiv allows us to have a strong monthly donor base, something that is very important to have when fundraising for a nonprofit. Our Education Department uses Qgiv to create "events" for all their workshops - it's where they process sign-ups and fees for attending. It works great for them!

Pros

Events - It is easy to create simple events and manage them from Qgiv - there is a lot of flexibility in managing membership, tickets, special fields on the form, and managing receipts - very intuitive.
Donation forms - Qgiv's form builder for an online donation page is very easy to use and easily manipulated. We manage over $5,000 a year in donations via Qgiv. Not a ton compared to our full budget, but Qgiv does what our other donation processing software can not.
Customer Service - Qgiv's customer service is AMAZING. They answer my questions promptly and really make me feel like I'm valued as a customer.

Cons

The Qgiv integration with Blackbaud is still pretty clunky and should be built out more.
Qgiv's ability to work with WordPress is sometimes problematic - nothing major has happened, but we have to troubleshoot occasionally because widgets are not displaying correctly on our website, which is a WordPress website.

Likelihood to Recommend

Since Qgiv isn't a CRM, it has limitations in that respect, but I wouldn't recommend using Qgiv if you don't already have CRM. It can't store anything in terms of donor information and queries and lists would be pretty limited for something like that. Definitely use Qgiv to process donations and event registrations.

Emma Andelson

External Affairs Assistant in Research & Development at Chicago Children's Advocacy Center (51-200 employees)

Vetted Review

2 years of experience

The Future of Online Giving

Rating: 10 out of 10

Incentivized

August 8, 2018

Use Cases and Deployment Scope

Qgiv is being used by our organization for peer-to-peer fundraising for our major Bowl For Kids' Sake event. Our organization also uses Qgiv to process individual donations for our special event fundraisers. The software is used primarily in our Marketing department and has helped streamline our online donor experience and the tracking of donors.

Pros

User-friendly widgets and tools to customize donation pages to your website make Qgiv user-friendly and easy to navigate as a donor.
The Peer to Peer fundraising tool is by far one of the best features of the software and the ability to track donations by an event.
Customer service also really is amazing. When you call for help you are guaranteed to get a real person and not an automatic voicemail system.

Cons

I would like to see the statistics and donor information expanded for reporting purposes to our board and department heads.
It would also be nice to see how Qgiv can integrate more into the social media networks.
Lastly, the cost for the mobile payment system is pretty high and needs to come down in price.

Likelihood to Recommend

Qgiv is great for small businesses or large companies that are looking for a user-friendly software to use to process donations, sale items or simply use a tool for peer-to-peer fundraising. The customer is by far the best service I have ever received and the baseline data is easy to export for donor cultivation purposes.

Marcus Madison

Community Engagment Officer in Marketing at Elyria City Council (11-50 employees)

Vetted Review

5 years of experience

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Qgiv is a solid product

Rating: 9 out of 10

Incentivized

August 4, 2018

Use Cases and Deployment Scope

We use Qgiv for:

<ul><li>online fundraising</li><li>event management (ticket sales, etc)</li><li>merchandise and other sales</li></ul>Our development department uses it daily. Our staff who do sales for our handmade products and art use it several times a week. It allows us to take credit card payments and isn't limited to just Visa and MasterCard. We purchased Qgiv because it purportedly integrates with our donor database, Exceed Beyond. We thought this integration would reduce time spent entering gifts into the database and would smooth out our busiest periods.<span style="font-size: 14px;">

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Pros

Great donor/user interface, very appealing and intuitive
Excellent reporting on transactions
Strong customer service

Cons

The integration with Exceed Beyond has been VERY challenging. I think I have pushed both Qgiv and Exceed Beyond to their functional limits. The learning curve for getting integrated and getting up and running was steep - and I am usually a quick study with these things.
There are little things, like the fact that at one point I noticed the address field for the donor's state didn't allow for abbreviations, but rather spelled out the entire state name. If this is being directly imported into our database and then later exported into a mailing list, I knew the post office wouldn't be happy. Plus, for a mail merge, who uses the whole state name? It's just weird. The response I got to this complaint was essentially, "thanks, we'll add it to the list of things we'll think about."
There's no way to accept payments offline like you can do with Square. Not sure what this functionality would require, but it would sure be helpful when we are in a dead zone.

Likelihood to Recommend

I think our scenario is a good one for Qgiv as long as you don't expect the world. I learned a great deal about the challenges of integration, like that this tech is very literal and requires precise matching or it won't work. As a tool of its own, it's really strong. If you are looking for a real-time giving thermometer, this still isn't your best bet - they have updated it to where it will refresh every minute, but if you are doing in-the-moment text-to-pledge during your Fund a Need at an event, it's not set up (yet) to do that.

Esther Landau, CFRE

Director of Development & Corporate Communications at Pomeroy Recreation & Rehabilitation Center (51-200 employees)

Vetted Review

2 years of experience

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Increase funding with Qgiv

Rating: 10 out of 10

Incentivized

July 18, 2018

Use Cases and Deployment Scope

Qgiv helps us with our fundraisers. We nearly doubled our income at our winter fundraiser. Part of that was more work on our end and some experience, but a HUGE part of that was the online presence we added and the Peer-to-Peer fundraising platform they helped us create. And when I say helped us create, really what I mean is, they created it with instruction from me - I got to watch them build it on my screen while on the phone with the guy doing all the work. It helped us communicate our mission and our goal for this fundraiser and it was VERY successful.

Pros

Qgiv has a great service but the BEST part is the CUSTOMER SERVICE. Their staff is knowledgeable, helpful and when you are reaching out to them - they treat you like you are their only customer. I've NEVER had to wait more than a few hours to get the help I've requested.
Their system WORKS when you do. We almost doubled our Bowl For Kid's Sake from 2017 to 2018. There were two differences. The first was, we had some experience (a year before was all the staff's first one - our board had experience and helped a ton) and the second was our online peer-to-peer fundraising through Qgiv. The best part is, we already have a strong base for 2019's Bowl because Qgiv captured all that information.
Met Jack at the National Conference (BBBS) and told him how much I loved their product. We talked, became friends and have stayed in contact. I shared with him something I was doing here to raise money. A few weeks later he called me and asked if I had time to visit. He sent me a link - we got on the phone and the computer together and he had put together a presentation showing me how he thought we could potentially double the money we were hoping to raise. I didn't even KNOW to ask for it!

Cons

I don't have any suggestions here - they treated me like royalty - anything I didn't understand they walked me through and when I forgot it the next time and had to ask again - they acted like that was common - putting me at ease to call them back any and every time I need them.

Likelihood to Recommend

They don't just help when we ask them to, they are familiar with us and what we do and are constantly reaching out to us with ideas, suggestions and helping us increase our donations! They are AWESOME!

Greg Spink

Executive Director Big Brothers Big Sisters Jasper/Newton Counties at The Way Church (1-10 employees)

Vetted Review

1 year of experience

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