TrustRadius: an HG Insights company

SS&C Blue Prism

Score9.2 out of 10

98 Reviews and Ratings

What is SS&C Blue Prism?

SS&C Blue Prism provides a combination of technologies that offer intelligent automation to deliver transformational business value.

Categories & Use Cases

Tailor your email responses with ease and efficient responses

Use Cases and Deployment Scope

It helped a lot in storing critical information from the email in a a standardized data set that allowed our supply chain team to utilize the information swiftly and act accordingly it saved a lot of time in communication and more on effective communication that helped to honor the customer service agreements and increase customer satisfaction.

Pros

  • Storing information from email in a standard data set
  • Auto reply to emails tailored to the email so that it doesn't feel like a robotic or generalized response
  • Workflow creation is simple and easy, the flow structure is easy to read and can be directly used in presentation to customers and management

Cons

  • Just like power automate if it had template that can be used directly by editing to the use case would save further time
  • Training videos are available, but the community is limited so to solve a specific use case it could take a lot of time, larger support community would be helpful

Return on Investment

  • We were able to save $10k USD per quarter by improving communication to optimize supply chain operation
  • Save 2 manpower per year by automating the email communication

Usability

Alternatives Considered

Microsoft Power Automate and UiPath Automation Platform

Other Software Used

Microsoft Power Automate, UiPath Automation Platform

The perfect software for basic RPA Automations

Use Cases and Deployment Scope

Our company uses Blue Prism RPA to create robust automations that are quite good. It has preset automation which only needs to be edited a little to make them viable for one's own business. The risk compliance is very high in large projects but it is perfect for small projects which need basic automation. It has an amazing User-Interface which is very easy to use if you have prior experience working with RPA. It becomes a mess if you have too many ongoing projects but it is quite good for people who are new to the industry.

Pros

  • Creating Automations
  • Perform repetitive tasks which will take a lot of time to do manually
  • Rule based digital and basic tasks

Cons

  • User interface in case of multiple projects
  • Adding more pre-set automations
  • Make it less costly

Most Important Features

  • Creating Automations
  • Reducing repetitive task which are just basic commands.
  • Educating new employs how to handle RPA's before shifting them to a more professional software.

Return on Investment

  • Number of tasks has decreased significantly.
  • More efficiency
  • Higher risk factor while working in big automations

Alternatives Considered

Cisco Ultra-Reliable Wireless Backhaul (formerly Fluidmesh)

Other Software Used

Razorpay Payment Gateway, Amazon API Gateway, YouTube Live

Best AI for your business

Use Cases and Deployment Scope

AI and Machine Learning have played a crucial role in understanding what businesses expect and what has to be delivered to the customer. Blue Prism Intelligence RPA delivers the best AI solutions to deliver the best solution through AI.

Pros

  • Design Studio
  • Digital Workforce
  • Control Room
  • Greater Stability
  • Greater Usability

Cons

  • Scalibility
  • Analytics
  • Connection

Most Important Features

  • Precision
  • Severe analytics

Return on Investment

  • High revenue
  • Cost efficient

Alternatives Considered

Tableau Desktop

Other Software Used

Tableau Desktop, Alteryx, Snowflake

The Industry Standard

Pros

  • The huge amount of processes available out of the box allows for all simple processes to be quickly automated, and more complex solutions are catered to.
  • The process flow is very easy for a non-technical person to understand, for example, if a project manager wanted to see progress on automation, that manager could simply look at the flow and understand the process. It uses standard flow diagram icons that are easily distinguishable. This is in contrast to UiPath which can be more complex from merely glancing at it.
  • Blue Prism already is an industry leader, clients are very eager to buy and implement despite its fairly high price.

Cons

  • Blue Prism has no trial software, which meant I could not learn it in my spare time without a Fujitsu approved and paid license. This delayed my learning and lead me to pursue UiPath instead, which has a community free edition which is very powerful.
  • The software looks like Windows 98 compared to slicker, newer software such as UiPath. This is not really an issue but visual appeal is very important, especially in pre-sales situations.
  • If you haven't been strict with yourself with planning and laying out your process flow, it can get very messy very quickly. More forethought is needed to create a workflow vs. with competitors.

Return on Investment

  • Massive time saving, 1 hour per person per week in HR and finance internally.
  • All new joiners have had to have new Blue Prism licenses, which are expensive.
  • After the license was bought, our developers quickly had certification, which meant they could be billable on the project. That shows Blue Prism's easy learning curve.

Alternatives Considered

UiPath Enterprise RPA Platform

Other Software Used

UiPath Enterprise RPA Platform, Citrix NetScaler, Microsoft 365 Business

Revolutionize workflows with Blue Prism Cloud

Use Cases and Deployment Scope

We use Blue Prism Cloud to automate end-to-end processes. With Blue Prism Cloud, we can quickly scale up or down according to our business needs. Currently, the scope of our use case includes the automation of the following processes: data migration from existing legacy systems; capturing unstructured data from incoming requests; information aggregation from various sources; preprocessing input documents using algorithms; passing processed information/documents on to downstream activities/applications; monitoring compliance and performance standards as per regulatory guidelines.

Pros

  • Scaling
  • Developer experience
  • Flexibility

Cons

  • Integrations with other tools
  • Reporting
  • User interface

Most Important Features

  • Flexible scalability
  • Rapid deployment
  • Secure access

Return on Investment

  • Positive on improved collaboration
  • Positive on quickly scaling
  • Negative on costly to build

Alternatives Considered

Automation Anywhere and UiPath Automation Platform

Other Software Used

Automation Anywhere, UiPath Automation Platform