Tailor your email responses with ease and efficient responses
Use Cases and Deployment Scope
It helped a lot in storing critical information from the email in a a standardized data set that allowed our supply chain team to utilize the information swiftly and act accordingly it saved a lot of time in communication and more on effective communication that helped to honor the customer service agreements and increase customer satisfaction.
Pros
- Storing information from email in a standard data set
- Auto reply to emails tailored to the email so that it doesn't feel like a robotic or generalized response
- Workflow creation is simple and easy, the flow structure is easy to read and can be directly used in presentation to customers and management
Cons
- Just like power automate if it had template that can be used directly by editing to the use case would save further time
- Training videos are available, but the community is limited so to solve a specific use case it could take a lot of time, larger support community would be helpful
Return on Investment
- We were able to save $10k USD per quarter by improving communication to optimize supply chain operation
- Save 2 manpower per year by automating the email communication
Usability
Alternatives Considered
Microsoft Power Automate and UiPath Automation Platform
Other Software Used
Microsoft Power Automate, UiPath Automation Platform



