We could not operate our business without it anymore.
Use Cases and Deployment Scope
We have been using UiPath for a number of years now to digitalize HR service processes within the whole employee lifecycle. RPA is now at the core of our operations and for us it is an easy and reliable way to speed up simple repetitive tasks, take pressure from more complex ones and formalize/standardize our service delivery.
Pros
- Orchestration of multiple processes (incl. prioritization, scheduling)
- Error tracking/logs
- Integration with other vendors (OCR)
Cons
- Studio is running quite slow for us
- It could produce its own documentation throughout the screens used
- We have trouble keeping and cleaning up our 200+ processes with all the new frameworks (Windows-Legacy -> Legacy, new Studio versions...)
Return on Investment
- Automating most of our business processes has brought us a lot of FTE realization
- We have speed up services and now offer 24/7 services for some processes
- Where applicable, we have employees in the loop between multiple processes to gain additional insight knowledge
Alternatives Considered
Celonis
Other Software Used
Celonis, Bizagi Digital Business Platform, Splunk Cloud



