BMC Helix ITSMPricing

areas of the company, from HR to IT. The only problem, besides being very expensive, is the lack of clarity regarding licensing and future renewals. We have

In my opinion, Servicenow is overly expensive and pulling the curtain back exposes a deep abyss of insufficiency compared

easy to use and again the seamless workings between BMC products adds more value eliminating the need for integration.

Now to BMC Helix ITSM for improved collaboration, improved automanion, and cost reduction.

Cost cuts in Support Raised efficiency in Support Reduced costs in Change Management

O product cost e and evolution

Cost Granulatity Historic data

functionality is neck and neck with BMC ahead in ITOM, and with ServiceNow pricing is premium for the branding and marketing.

Cuts Unplanned Downtime in Half Legacy solution cost savings Helps in foreseeing issues and reduce SLA breaches

be used by more prominent companies. The cost vs. use makes sense for them. For smaller companies, the high cost of license implementation and running costs … try to resell licenses or increase their own allotment, it becomes very expensive. 10

Expensive compared to other alternatives. We use the on-premise version of the product … which usually have these needs, such as standards and processes. Given its cost and requirements (especially for on-prem), it would not be suitable for smaller

the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.

feel Remedy would be a suitable ticketing system for a small company. The cost and the myriad of features could easily be overwhelming to a novice user

It can be quite expensive so a consultant should be hired to analyze what additional modules are … helpful for large volume tickets and gives more in return and justify its cost Smaller accounts should consider the options carefully before choosing BMC

Price and review. Our company is in cost cutting … Price Prior Experience with the Product Positive Sales Experience with the Vendor Third-party Reviews Price

The analytics can be improved to include forecasts and trend analysis. Expensive compared to competitors. … excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient. The IBM solution has better analytics but lacks the

reasons. The on-premise solution in on of the best on the market. It's an expensive solution though for small and medium companies. … floating license that let the organization share license pools, thus reducing cost.

Overall ROI was minimal and once the product was out of date we found more value in other tools … Desk (previously LANDESK) due to the features, ease of customization and price.

taken as long or longer as far as time is concerned. Up front cost is a little more expensive, but maintenance costs are less. Plus it depends on the how … want to use the Asset/CMDB as a placeholder for Assets, sort of like an expensive Excel document. BMC allows this.

Capability of being adapted Price Usability … acll center Positive: les time lost in incident tracking Negative: Ownership cost … buy additional components such as EazyBI. Sap Solution Manager is very expensive and focused on SAP developers, I don't think it's a good…

Owner / other relationship values for hardware Great integration into the CMDB, Discovery, and other CI tools … see a better ROI than what we are at now. On the plus side: module did not cost extra to stand up out of the ROD 9 suite. Asset module provides easier insight

updated with some new features, but overall it is stable and is reliable. The cost was much less than several other software packages.

BMC allowed us to fund other work. The upgrade process was complex and expensive. … partner. ServiceNow has the advantage of being a PaaS which relieves the cost and complexity of upgrading.

Price Product Features Product Usability Product Reputation Prior Experience with

well as single tool to create workflows. It also reduced the operational cost of other applications by automating certain processes.