TrustRadius: an HG Insights company

BrowserStack Review Insights

Score8.4 out of 10

602 Reviews and Ratings

Try for free

Contact about BrowserStack

Please fill out the form below to get in touch.

BrowserStack

Connect with BrowserStack

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with BrowserStack so that BrowserStack and TrustRadius may contact you in regard to the information requested.

Back to Reviews

Insights from BrowserStack Reviewers

Based on 70 verified reviews published in the last 18 months

What other products like BrowserStack have you used or evaluated?

70 answered

Reviewers frequently compare BrowserStack with other testing platforms, indicating a competitive landscape for web and mobile application testing solutions. Among these, LambdaTest is the most commonly cited alternative, mentioned by 10% of reviewers. This suggests that a notable portion of users have experience with or have evaluated LambdaTest alongside BrowserStack, often as part of their broader testing strategies. Other platforms, such as Tricentis Test Management for Jira and Perfecto by Perforce, also appear in discussions, though less frequently, each cited by 3% of the review sample. The overall sentiment regarding these alternatives, as observed in the reviews, is generally positive, suggesting that users perceive these tools as viable options within the testing ecosystem. These comparisons highlight the diverse range of tools available for test management and execution, reflecting varied user needs and preferences in the market, particularly concerning integration with existing development and testing workflows.

LambdaTest

7 mentions

LambdaTest is frequently mentioned as an alternative or supplementary tool to BrowserStack, appearing in 10% of reviews…

LambdaTest is frequently mentioned as an alternative or supplementary tool to BrowserStack, appearing in 10% of reviews. Reviewers often cite it in conjunction with other testing and development tools, suggesting its integration into broader CI/CD pipelines and testing frameworks. This indicates that users consider LambdaTest a significant player in the cross-browser and cross-device testing space, often evaluating it for similar functionalities and its compatibility with other solutions.

Tricentis Test Management for Jira

2 mentions

Tricentis Test Management for Jira is identified by 3% of reviewers as another product they have used or evaluated. Its…

Tricentis Test Management for Jira is identified by 3% of reviewers as another product they have used or evaluated. Its mention specifically alongside Jira suggests its value lies in test case management and integration within the Jira ecosystem. This indicates that users seeking comprehensive test management solutions, particularly those already leveraging Jira for project tracking, consider this tool for its specialized capabilities.

Perfecto by Perforce

2 mentions

Perfecto by Perforce is another platform mentioned by 3% of reviewers as an alternative or complementary tool. Its appe…

Perfecto by Perforce is another platform mentioned by 3% of reviewers as an alternative or complementary tool. Its appearance alongside AWS Device Farm suggests its role in mobile device testing and cloud-based testing environments. This indicates that users consider Perfecto for its capabilities in real device testing and its potential integration into broader cloud testing strategies, particularly for mobile application quality assurance.

What challenges did you or your organization experience prior to using BrowserStack?

70 answered

Prior to implementing BrowserStack, organizations frequently encountered significant hurdles in their testing processes, primarily stemming from challenges related to device and browser access, as reported by 41% of reviewers. Many found it impractical and costly to maintain a comprehensive array of physical devices and browser versions necessary for thorough testing. This difficulty in acquiring and managing diverse testing environments directly contributed to substantial cost and resource management issues, a concern for 29% of reviewers, who noted the financial burden and logistical complexities of purchasing and maintaining physical devices. These resource constraints, coupled with the manual nature of testing, led to considerable inefficiencies, with 21% of reviewers citing slow testing cycles and delayed releases. Consequently, organizations struggled to ensure adequate device and browser compatibility, as highlighted by 14% of the feedback, often resulting in applications that performed inconsistently across different user environments. Ultimately, these factors collectively led to limited test coverage, a problem for 7% of reviewers, who reported incomplete testing and missed compatibility issues due to insufficient access to necessary testing infrastructure.

Device and Browser Access

29 mentions

Organizations faced considerable difficulty in accessing and maintaining a sufficient variety of physical devices, oper…

Organizations faced considerable difficulty in accessing and maintaining a sufficient variety of physical devices, operating systems, and browser versions required for comprehensive testing. Reviewers frequently cited the impracticality and high cost of acquiring and updating a diverse range of test environments, especially for remote teams or when specific legacy devices were needed. This challenge often meant that thorough testing across all relevant user configurations was not feasible.

Cost and Resource Management

20 mentions

A significant challenge prior to using BrowserStack was the financial and logistical burden associated with managing te…

A significant challenge prior to using BrowserStack was the financial and logistical burden associated with managing testing infrastructure. Reviewers noted the high cost of purchasing and maintaining multiple physical devices, virtual machines, and the recurring expense of acquiring new models as technology evolved. This also included the overhead of managing inventory and the time-consuming process of setting up and maintaining these environments.

Testing Speed and Efficiency

15 mentions

Organizations experienced considerable delays and inefficiencies in their testing processes due to manual methods and t…

Organizations experienced considerable delays and inefficiencies in their testing processes due to manual methods and the lack of suitable testing environments. Reviewers reported that manual testing across limited devices was time-consuming, leading to slow loading times, heavy regression cycles, and delayed releases. The absence of automated reporting and the need for manual setup further exacerbated these issues, contributing to tester fatigue and missed details.

Device and Browser Compatibility Testing

10 mentions

Ensuring consistent application functionality across various devices, operating systems, and browsers posed a substanti…

Ensuring consistent application functionality across various devices, operating systems, and browsers posed a substantial challenge. Reviewers frequently found that applications would behave differently or break on specific browsers or older OS versions, making it difficult to guarantee a uniform user experience. The inability to easily replicate diverse user environments meant that many compatibility issues went undetected until reported by end-users.

Limited Test Coverage

5 mentions

The constraints in device access and resource management directly led to insufficient test coverage, leaving organizati…

The constraints in device access and resource management directly led to insufficient test coverage, leaving organizations vulnerable to undetected bugs and compatibility issues. Reviewers indicated that having only a limited set of physical devices meant that many device combinations and user scenarios could not be tested. This often resulted in incomplete testing and a lack of awareness regarding certain compatibility problems that users might encounter.

Please select which BrowserStack product(s) you used:

70 answered

An analysis of 70 product reviews indicates that users engage with a variety of BrowserStack offerings, with several products demonstrating comparable levels of adoption. The most frequently cited products are App Live and Live, both mentioned by 24% of reviewers. These tools appear to be core components of many users' testing workflows. Following closely, Test Management and Automate were each identified by 23% of the review sample, suggesting their significant integration into user practices. App Automate also saw notable usage, being selected by 13% of reviewers. Less frequently, but still present in the reported usage, were Accessibility Testing, mentioned by 11% of the sample, and Percy, cited by 4% of reviewers. Test Observability was the least cited product among the provided data, with a 3% mention rate. The distribution of product usage suggests a diverse set of testing needs addressed by BrowserStack's suite, with a strong emphasis on live testing and automation tools among the surveyed users.

App Live

17 mentions

App Live is among the most frequently mentioned BrowserStack products, with 24% of reviewers indicating its use. This s…

App Live is among the most frequently mentioned BrowserStack products, with 24% of reviewers indicating its use. This suggests it is a widely adopted tool for specific testing needs within the user base.

Live

17 mentions

Live is another highly utilized BrowserStack offering, with 24% of reviewers reporting its usage. This indicates its im…

Live is another highly utilized BrowserStack offering, with 24% of reviewers reporting its usage. This indicates its importance in the testing strategies of a significant portion of the surveyed users.

Test Management

16 mentions

Test Management is a frequently used product, with 23% of reviewers indicating they leverage this tool. Its high mentio…

Test Management is a frequently used product, with 23% of reviewers indicating they leverage this tool. Its high mention rate suggests it plays a key role in managing testing processes for a notable segment of the user base.

Automate

16 mentions

Automate is widely adopted among the surveyed users, with 23% of reviewers stating their use of this product. This high…

Automate is widely adopted among the surveyed users, with 23% of reviewers stating their use of this product. This highlights its significance in facilitating automated testing workflows for many.

App Automate

9 mentions

App Automate is used by a notable portion of the review sample, with 13% of reviewers indicating its selection. This su…

App Automate is used by a notable portion of the review sample, with 13% of reviewers indicating its selection. This suggests its utility for automating application-specific testing tasks.

What are BrowserStack's most important features for you or your organization?

70 answered

BrowserStack is primarily valued by reviewers for its comprehensive testing capabilities across diverse environments and its robust automation features. The platform's support for cross-browser and cross-device testing is a critical feature, highlighted by 30% of reviewers, enabling organizations to ensure broad compatibility for their applications. Equally important, 30% of reviewers emphasize the platform's automation testing functionalities, which facilitate streamlined testing processes through integrations with tools like Selenium and Appium. A significant 24% of reviewers also prioritize the ability to conduct testing on real devices, distinguishing BrowserStack from solutions that rely solely on emulators and ensuring more accurate results. Beyond these core strengths, reviewers appreciate the platform's dedicated mobile device testing capabilities, noted by 10%, and its features for test case management, cited by 9%. The seamless integration with CI/CD pipelines for continuous testing further enhances its utility, a benefit mentioned by 9% of the review sample.

Cross-Browser/Cross-Device Testing

21 mentions

Reviewers highly value BrowserStack's extensive support for testing across a wide range of browsers, operating systems,…

Reviewers highly value BrowserStack's extensive support for testing across a wide range of browsers, operating systems, and devices, a feature cited by 30% of the sample. This broad compatibility is crucial for ensuring that applications perform consistently and correctly across diverse user environments. The platform helps teams validate their web and mobile applications against various configurations without needing to maintain extensive in-house infrastructure.

Automation Testing

21 mentions

The platform's automation capabilities are a significant benefit, with 30% of reviewers highlighting its utility for st…

The platform's automation capabilities are a significant benefit, with 30% of reviewers highlighting its utility for streamlining testing processes. BrowserStack's support for integrating automated tests, often with frameworks like Selenium and Appium, allows organizations to execute tests efficiently and at scale. This focus on automation helps teams accelerate their development cycles and enhance testing coverage.

Real device testing

17 mentions

A substantial portion of reviewers, 24%, emphasize the importance of BrowserStack providing access to real devices for…

A substantial portion of reviewers, 24%, emphasize the importance of BrowserStack providing access to real devices for testing. This capability is preferred over emulators or simulators, as it ensures more accurate and reliable testing results that closely reflect actual user experiences. Reviewers appreciate having access to physical mobile devices and diverse OS versions for comprehensive validation.

Mobile device testing

7 mentions

The platform's support for mobile device testing, encompassing both emulators and real mobile devices, is valued by 10%…

The platform's support for mobile device testing, encompassing both emulators and real mobile devices, is valued by 10% of reviewers. This feature is crucial for validating application performance and user experience across various handheld devices. Reviewers particularly note the availability of different mobile models and the ability to test native Android and iOS applications.

Test Case Management

6 mentions

Reviewers, 9% of them, find value in BrowserStack's test case management features. These capabilities assist teams in o…

Reviewers, 9% of them, find value in BrowserStack's test case management features. These capabilities assist teams in organizing, housing, and sharing their test cases efficiently. The platform helps in maintaining a structured approach to testing by providing tools for managing test artifacts.

What positive or negative impact (i.e. Return on Investment or ROI) has BrowserStack had on your overall business objectives?

70 answered

BrowserStack has largely demonstrated a positive return on investment for organizations, primarily by enabling significant cost reductions and enhancing testing efficiencies. A substantial portion of reviewers, 33%, specifically highlight cost savings, mainly due to eliminating the need for physical device labs and associated maintenance. This directly contributes to a more streamlined and agile development lifecycle, with 14% of reviewers noting improved overall efficiency and speed in their testing processes. Furthermore, the platform facilitates faster testing cycles and release paces, a benefit cited by 13% of users, and reduces the time spent on testing by enabling quick cross-browser and device testing without extensive setup, as mentioned by 11%. These operational improvements collectively lead to better product quality and fewer bugs, with 10% of reviewers reporting a reduction in glitches and an increase in confidence regarding their product's stability. While the majority of feedback points to positive ROI, a small number of reviewers, 3%, raised concerns about the license cost being high, and another 3% noted mixed impacts, such as increased time maintaining visual test regions after front-end changes.

Cost Savings

23 mentions

Reviewers frequently cite BrowserStack's ability to significantly reduce operational expenditures. A notable 33% of use…

Reviewers frequently cite BrowserStack's ability to significantly reduce operational expenditures. A notable 33% of users indicate that the platform eliminates the necessity of purchasing and maintaining extensive physical device labs, thereby saving substantial costs on hardware, infrastructure, and IT overhead. This cost efficiency extends to development, as organizations avoid the expense of acquiring numerous operating systems and mobile devices for testing purposes.

Improved Efficiency and Speed

10 mentions

The platform is credited with enhancing overall testing efficiency and accelerating release cycles. Reviewers report si…

The platform is credited with enhancing overall testing efficiency and accelerating release cycles. Reviewers report significant improvements in running automated regression tests in parallel across various devices and browser versions, which contributes to faster deployments and fewer development cycles. This increased efficiency has translated into quantifiable gains, with some users noting up to a 28% increase in overall efficiency.

Faster Testing / Release Pace

9 mentions

BrowserStack contributes to a more rapid software development lifecycle (SDLC) by enabling quicker testing and release…

BrowserStack contributes to a more rapid software development lifecycle (SDLC) by enabling quicker testing and release processes. Users appreciate the ability to conduct simultaneous testing across different environments and by multiple team members, which helps to expedite the overall deployment cycle. This capability reduces the time spent on repetitive tasks and allows for more comprehensive test coverage within shorter periods.

Reduced Testing Time

8 mentions

A key benefit highlighted by reviewers is the substantial reduction in the time required for testing activities. The pl…

A key benefit highlighted by reviewers is the substantial reduction in the time required for testing activities. The platform allows for testing across numerous devices in a matter of minutes, significantly cutting down on the manual effort and time traditionally associated with comprehensive device compatibility checks. This efficiency gain translates into faster project completion and reduced debugging times.

Improved Product Quality / Reduced Bugs

7 mentions

BrowserStack plays a crucial role in enhancing the quality of applications and minimizing defects before they reach end…

BrowserStack plays a crucial role in enhancing the quality of applications and minimizing defects before they reach end-users. Reviewers report greater confidence in their product's stability due to the platform's ability to identify UI/UX issues early across different resolutions and catch cross-browser problems. This proactive bug detection leads to fewer glitches in application flow and a more satisfying user experience.

Besides BrowserStack, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

70 answered

Reviewers regularly integrate a diverse set of software alongside BrowserStack, primarily concentrating on tools that enhance project management, development, and various facets of testing and automation. The most frequently cited category, mentioned by 19% of reviewers, was project management and collaboration tools, with Atlassian Jira and Asana being common choices for organizing tasks and facilitating team communication. Development tools, encompassing IDEs and broader development suites, were also widely used, with 16% of reviewers highlighting applications such as Microsoft Visual Studio, Postman, and GitHub. This indicates a workflow where development and testing activities are often closely intertwined, with reviewer sentiment for these tools generally being mixed. Further demonstrating this integrated approach, CI/CD and automation tools were noted by 10% of the sample, including Jenkins, Azure DevOps, and GitLab, which are essential for streamlining software delivery pipelines. Specialized testing and automation tools, such as Playwright and LambdaTest, were identified by 6% of reviewers, frequently used in conjunction with other project management systems. Additionally, dedicated test automation platforms like LambdaTest and Playwright were specifically mentioned by 4% of reviewers, emphasizing the need for robust frameworks in automated testing. The consistent mention of these diverse applications underscores their integral role in current development and testing ecosystems, reflecting a mixed sentiment among users regarding their overall performance and utility.

Project Management & Collaboration

13 mentions

Reviewers frequently rely on project management and collaboration software to organize their work and facilitate team c…

Reviewers frequently rely on project management and collaboration software to organize their work and facilitate team communication. Tools like Atlassian Jira, Asana, and ClickUp are commonly used to manage tasks and track project progress, indicating their importance in coordinating development and testing efforts. This category was the most frequently mentioned, appearing in 19% of reviews.

Development Tools

11 mentions

A significant portion of reviewers, 16%, utilize a variety of development tools alongside BrowserStack, ranging from in…

A significant portion of reviewers, 16%, utilize a variety of development tools alongside BrowserStack, ranging from integrated development environments (IDEs) to API testing platforms. Specific mentions include Microsoft Visual Studio, Postman, and GitHub, suggesting these tools are integral to coding, debugging, and version control processes. Their widespread use highlights their role in supporting the core development lifecycle.

CI/CD and Automation Tools

7 mentions

Reviewers frequently leverage CI/CD and automation tools to streamline their software development and deployment proces…

Reviewers frequently leverage CI/CD and automation tools to streamline their software development and deployment processes, with 10% of reviews mentioning these platforms. Tools such as Jenkins, Azure DevOps, and GitLab are cited for their role in continuous integration, continuous delivery, and automating various stages of the software lifecycle. This indicates a focus on efficiency and speed in delivering applications.

Testing & Automation Tools

4 mentions

Beyond BrowserStack, reviewers integrate other specialized testing and automation tools into their workflows, with 6% o…

Beyond BrowserStack, reviewers integrate other specialized testing and automation tools into their workflows, with 6% of the sample citing these applications. Playwright and LambdaTest are mentioned as platforms used for test execution and management, often alongside project management systems. These tools are crucial for expanding testing capabilities and automating repetitive tasks.

Test Automation Platforms

3 mentions

A smaller segment of reviewers, 4%, specifically highlighted their use of dedicated test automation platforms, indicati…

A smaller segment of reviewers, 4%, specifically highlighted their use of dedicated test automation platforms, indicating a need for specialized environments to conduct automated testing. LambdaTest and Playwright are noted as examples of these platforms, suggesting their role in facilitating comprehensive and scalable test automation strategies. These tools complement BrowserStack by offering additional layers of testing infrastructure.