BrowserStack

BrowserStack

Top Rated
Top Rated
BrowserStack

Overview

Reviews

Testing On the Go!

7
We use BrowserStack to attain maximum test coverage in terms of mobile devices. It is quite helpful as it has a wide variety of emulators …

Super Easy to Implement and Use

8
We use BrowserStack as part of our quality test program of work. Checking how our UX/UI quality will look like and customer experience …
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Testing with Browserstack

7
We use BrowserStack to run our automation tests for web applications. It helps to identify UI issues on different browser platforms. You …
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BrowserStack, Easing testers job

7
I evaluated this product as part of testing which require it to test on multiple devices, environments. I used it for testing web …
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BrowserStack growth in a small org.

10
I first brought BrowserStack into our organization as a testing tool for the corporate website. The issue we needed to solve is one …
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Get Stacked!

10
BrowserStack is used by our Development team, Support team and Success team. The advantage of BrowserStack is many. Being a technology and …
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A great utility for cross-platform QA

9
We use BrowserStack occasionally to see how websites behave in different browsers/versions of browsers/cross-platform to make sure …
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Stack the chips high with BrowserStack!

8
BrowserStack is being used to help test our websites and apps on browsers and operating systems instead of legacy machines, virtual …
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Great for Enterprise App and OT Testing

9
Browserstack is a key tool in our web application development pipeline. Many of our products require compatibility with specific older …
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Reviewer Pros & Cons

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Pricing

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Percy - Free

$0

Cloud
per month

Live - Desktop

$29

Cloud
per user/per month

App Live

$29

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.browserstack.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is BrowserStack?

BrowserStack is a software testing platform powering over two million tests every day across 15 global data centers. BrowserStack provides developers access to a cloud platform that allows them to test their websites and mobile applications, across 2,000+ real mobile devices and browsers, in order to replace the need for teams to own and manage an in-house test infrastructure. BrowserStack helps Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed.

BrowserStack Features

  • Supported: Testing on 2000+ real mobile devices and desktop browsers—iOS and Android devices, Chrome, IE, Firefox, Safari,and Edge
  • Supported: Test websites hosted on internal dev and staging environments, or behind firewalls, with zero setup or configuration
  • Supported: Test on the real thing—real browsers on real machines with media streaming, developer tools, and keyboard shortcuts
  • Supported: Run tests securely on tamper-proof physical devices and desktop VMs, wiped clean of data after every session
  • Supported: Run hundreds of tests concurrently to speed up the execution time of a test suite by more than 10x
  • Supported: Integrate using popular languages and frameworks—add BrowserStack to a build pipeline using its CI plugins
  • Supported: Debug with video recordings, automated screenshots of errors, text logs, console logs and network logs
  • Supported: Interact with a mobile app on the remote device, just as one would with a device in hand. Tap, scroll, zoom, and swipe
  • Supported: Leverage 15+ native device features like GPS, network simulation, and localization to replicate real user conditions

BrowserStack Video

BrowserStack’s mission is to empower developers to build amazing experiences. We are the world’s leading software testing platform powering over two million tests every day across 15 global data centers. We help Microsoft, Twitter, Barclays, Expedia and over 50,000 customers d...
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BrowserStack Integrations

BrowserStack Competitors

BrowserStack Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Alternatives

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Frequently Asked Questions

What is BrowserStack?

India-based BrowserStack offers a platform for live, browser-based functional and usability testing of applications.

What is BrowserStack's best feature?

Reviewers rate Usability highest, with a score of 9.3.

Who uses BrowserStack?

The most common users of BrowserStack are from Mid-size Companies and the Computer Software industry.

Reviews and Ratings

(101)

Ratings

Reviews

(1-25 of 101)
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January 09, 2022

Testing On the Go!

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use BrowserStack to attain maximum test coverage in terms of mobile devices. It is quite helpful as it has a wide variety of emulators across all companies and OS. It comes in handy when we aim for compatibility testing across various configurations of mobile devices for our app. It is very easy to use and solves our purpose.
  • Best at cross browser testing.
  • Has a wide range of real devices available over the cloud.
  • Great at cost cutting as it deems the need of buying physical devices useless.
  • Sometimes the emulators just take way too long to install the apk file on it.
  • There are no Linux/Ubuntu devices available for testing.
  • It is a bit expensive for small companies that don't use it that often, but only once in a while.
It is well suited for our Android and QA teams as it solves the purpose of having a wide range of mobile devices with various configurations. It makes the testing coverage extensive which eventually makes the end product better for the end-user. It is also a great cost-cutting tool in terms of physical mobile devices.
Todd Underwood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
BrowserStack is a tremendous tool for us to test our website development projects with a continuously evolving list of devices and browsers. It connects our project pages directly with the actual mobile devices, not just an emulator. We have never been let down by using its tools to confirm that our responsive designs are working properly across all technologies.
  • The connection to real devices instead of emulators gives us much more confidence in the views we're getting.
  • The GUI is extremely easy to navigate, allowing us to quickly jump from device to device and various browsers within the device.
  • The annual price is well worth it as compared with trying to buy all the latest devices to test on.
  • It's very hard to find fault. There are a few brand new Samsung phones that I haven't seen implemented yet, but I'm sure they will be.
  • Perhaps allowing us to open multiple devices at the same time to make comparisons.
  • Perhaps allowing us to open multiple browsers at the same time to make comparisons.
This is the only tool we use for testing new websites or updates. With automation and a wide expanse of devices, OS, and browsers, it's our one-stop solution for making sure our sites will look proper across the board. Within minutes we can test our projects and have confidence that they'll work in the real world. I honestly don't know of any scenarios where you wouldn't want this tool in your box.
Lee Preston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
For us, BrowserStack helps us to QA A/B tests on various real devices (both new & old) in order to make sure the experiments we're running aren't buggy and harming the experience. BrowserStack also gives us the ability to run full QAs of client websites to identify bugs and low hanging fruit.
  • Test websites & experiments without needing lots of devices / browsers / operating systems
  • Tests on REAL devices, rather than just simulated
  • A few times we've seen bugs that we've not been able to replicate with that actual device, but this has been quite rare
It's well suited for quality assurance, whether it's for a client at the start of a project or for testing your experiments on different devices / browsers, etc.
Score 9 out of 10
Vetted Review
Verified User
Review Source
BrowserStack is being used as a testing tool to be able to emulate actual devices that the company does not have. This is used by 20 QA engineers (not simultaneously) but is proven to assist in testing especially Windows Operating System (as we are currently using macOS). It provides an efficient solution of not having all actual devices for clients, especially the ones that request devices that are not so much used in the market.
  • Emulate actual mobile, tablet, and desktop devices/platforms
  • Provide experience close to the actual device counterpart
  • Provide mobile app testing as its feature especially for work from home employees who do not have the actual devices
  • Faster loading of the User Interface as it somehow displays lag at times of use.
  • Provide more devices to emulate especially the new operating systems in the market.
  • Provide a more efficient local testing for debugging of developers.
BrowserStack is very much appropriate in the current Work from Home setup we have during this pandemic. There are logistics issues in the company wherein the different testers from different locations can't just acquire a testing device and that this may cause delay. BrowserStack solves this problem as this emulates mobile, tablet, and desktop devices very well with little discrepancies for the actual ones. It is very much used in the company and is a very appropriate solution.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use BrowserStack as part of our quality test program of work. Checking how our UX/UI quality will look like and customer experience wise on different mobile and tablet devices. As mobile is dominating the volume in terms of source of the traffic to our online business. This saves us a lot of time if we were you to do the QA of the site manually using actual devices.
  • Real time device testing.
  • Ability to enable console for trouble shooting bugs and issues.
  • Up to date and new mobile models and OS versions.
  • Speed when using real-time check.
  • Localhost check sometimes gets slow in performance.
  • Integration via GTM for easy code installation.
It's good for both small and large-scale testing. Would be great if the tool can support bilingual websites. Also seeing fewer UAT environment integrations will help a lot since we don't have to do the test on the production environment. Pricing could be adjusted as well when adding a new user, the cost seems to ramp up as well.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use BrowserStack to run our automation tests for web applications. It helps to identify UI issues on different browser platforms. You might save money on buying extra devices because Browserstack uses real ones.
  • testing in different browsers
  • providing a good API for that
  • screen recordings are possible
  • sometimes devtools doesn't work well. Mostly on old devices/systems
A great service to run tests in IE or mobile browsers.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I evaluated this product as part of testing which require it to test on multiple devices, environments. I used it for testing web application and mobile application. Using BrowserStack which was similar to CBT tool (I felt) it was easier to test on multiple (versions of) browser and devices , which was helpful for our business as it was being used by Field Engineers in hospital.
  • Real devices
  • Licensed
  • Coverage
  • Stable
  • Approachable
  • I used it for evaluation for testing on multiple devices
  • Better coverage
  • Faster
  • Approachable
  • Cloud based
Well Suited:
1. Real devices
2. Coverage
3. Ease of use
4. Quickly checking/verification of issue on multiple places in less time
5. Stable tool
6. Approachable
7. Live Testing

Less Appropriate:
1. Slower sometimes
2. Screenshot
3. Cloud connectivity can be improved
4. Less precise if compared with CBT
Score 1 out of 10
Vetted Review
Verified User
Review Source
Absolute trash. The demo only lets you view for 1min per device. Because the demo is so short it tricks you into thinking that it will actually load web pages. Doesn't. It was super slow and isn't meant for development purposes. The mobile/desktop is $40, but watch and see how hard it is to cancel the reoccurring monthly. First, you will need to scan the website for hours until you find a little "Dissatisfied with your Browserstack plan?" Link click that. You will now have to chat with a representative that won't cancel your account after you repeat that you want to cancel. Instead, you will be told "I will proceed with your request to the billing team. They will proceed with cancelation." I'll see if I ever get my money back. Any company that makes canceling that hard is selling a bad product. Canceling a Netflix or Hulu account takes seconds!
  • Slow loading of websites for multiple browsers
  • Slow
  • Hard to cancel
  • Just talk to robots
Absolute trash. The demo only lets you view for 1min per device. Because the demo is so short it tricks you into thinking that it will actually load web pages. Doesn't. It was super slow and isn't meant for development purposes. The mobile/desktop is $40, but watch and see how hard it is to cancel the reoccurring monthly. First, you will need to scan the website for hours until you find a little "Dissatisfied with your Browserstack plan?" Link click that. You will now have to chat with a representative that won't cancel your account after you repeat that you want to cancel. Instead, you will be told "I will proceed with your request to the billing team. They will proceed with cancelation." I'll see if I ever get my money back. Any company that makes canceling that hard is selling a bad product. Canceling a Netflix or Hulu account takes seconds!
Frank Emerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
BrowserStack is one of the most important tools I use at work. With it, it's very easy to quickly test web pages and improve their adaptability. We no longer have the need to invest in mobile devices and computers to carry out tests. And as a developer, it's easy to try out websites on BrowserStack to ensure that they work properly on the various browsers out there.
  • It's easy to use it to test web pages and applications for code error, adaptability, and responsiveness.
  • It saves cost by eliminating the need to invest in computers and mobile devices.
  • Great for cross platform browsing and it supports all the major browsers.
  • The Chrome extension is useful for testing apps running locally.
  • It uses a lot of system resources when in operation.
  • It can be slow at times.
  • It's pricey.
I'm highly likely to recommend BrowserStack because it's easy to use, works very well, and helps to speed up testing, bug discovery, and responsiveness of web apps.
I once had issues with my subscription and needed to talk to someone. I was impressed by how swiftly the support was.
EBIN ELIAS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using BrowserStack for the testing of our app on various devices. It has been used by our IT Department. Using BrowserStack, we are able to test our apps in a variety of devices before making them live. BrowserStack helps us to identify issues at the earlier stages and fix it.
  • Lots of devices available.
  • Easy to manage.
  • Transparent pricing plans.
  • The price is huge compared to the competitor.
  • Support resolution is a little bit slow even before COVID.
  • Mobile devices are not available in all variants.
BrowserStack is very well suited for almost all types of companies. Their free trial is also really great to test and use BrowserStack for free. The pricing plan is pretty straight forward and is really easy to understand with no hidden cost at all. There are a lot of devices available so that we can test our application on all the systems before shipping them to the customer.
The support is not that bad, but at times, they are really slow, which needs to be fixed at the earliest.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are developing a significant amount of websites every month and we are constantly running into issues that exist only on certain platforms. Browserstack is an amazing tool that helps us tackle these issues by being able to visualize our web properties and web development properties on actual devices. It has become a primary tool in our stack during website development.
  • Test on real devices.
  • Immediately begin working on testing.
  • Test across tons of different devices and platforms/browsers.
  • I really don't have many negative things to say about it.
A great example of where BrowserStack is well suited is within a marketing agency that does a lot of web development. It can be directly integrated into your QA testing system and is super-efficient. I'd say an obvious situation that this software is less appropriate would be in agencies or companies that are not developing websites. No need for testing.
Easy to get a hold of and quick to respond.
September 15, 2020

An app to test everything

Eligreg Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I had to test apps in every setting. With BrowserStack, I could use every device known to the market just in my browser. All the QAs in my company used BrowserStack to test the websites/apps and could upload issues to Github without much trouble. It was the #1 tool we had for testing.
  • Testing
  • User interface design
  • Usability
  • Better load time
  • Better pricing for teams
  • More natural mobile experience
BrowserStack is the only tool I know that does this: QA on all devices and all browsers known to the market while codeless and foolproof testing and issue upload to Github. Not so appropriate for teams that only test in one area, as the price would be more appropriate to use all its features.
The overall support is good but they can take a while to figure out your problem or respond to your query. They were very attentive with an issue I had but it took over a week to solve.
Mauro Giannandrea | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As we provide design and template for mail and page the possibility to check how they are rendered in all the browsers is not just important, it is a must-have. BrowserStack helps us in this phase, it helps us to check rendering in a lot of OS and browsers with a simple click. Consider the difference from an app as a service like that and the need to have multiple PC or VM with different OS and browser versions.
We also use this service for support and bug hunting purpose. It is not easy to check everything everywhere and when customers open a case we check the behaviour with BrowserStack and it helps us to dig the issue and to understand the severity. A Swiss Army knife for people who work with browsers.
  • It provides multiple platforms and browsers and usually they are up to date with market versions.
  • Real devices so test results are also real.
  • BrowserStack is SOC2 certified and this helps companies to comply with security policies.
  • Stability, it works and works well.
  • Nice UI but this can't be objective.
  • It's hard to find team subscription prices, we don't like when we must call sales.
  • We would like to have the possibility to add custom devices or custom locations, for example may be useful to test from one of our devices from Australia.
We love BrowserStack because it help us to provide a triage of the problems that came from our customers. We can check and and verify problems and give them a severity. BrowserStack helps us to understand how many platforms and browsers are impacted by a problem or change.
Yes, this app is also very useful in the designing stage to understand how changes are rendered on different devices but this should be the normal usage.
We would like to have the possibility to link and use one server (a base system) provided by us in a location interesting for us and test using BrowserStack. At the moment this is not possible or this is not so easy.
They are a leader in that segment so they have a good support. It's also hard to need support because the software works well and is well designed. My experience with support is very limited but always really good.
You can also find good and good looking guides and their attention to customer satisfaction seems to be real.
Mike Muller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
BrowserStack us used by our team as part of the QA process when building websites, apps or other digital applications. It's used by our entire team. Doing robust browser testing without a tool like BrowserStack is very difficult and requires a lot of hardware. BrowserStack solves that problem by providing access to a multitude of devices for testing.
  • Robust Testing across a large number of devices
  • Local testing during development
  • Easy interface to use
  • Capture screenshots of problems
  • Speed of the browsers during testing can be a problem
  • Using the dev tools in browsers during testing can be challenging
BrowserStack is a viable option for any person or department needing to do extensive browser or device testing. It speeds up the discovery of issues an bugs caused by a browser or device issues. If you don't need to do extensive device testing, then using virtual machines can be a solution as well.
BrowserStack is a solid platform that does not need much support. Things just work and it's rare that we do need to contact support. When we do, issues are resolved quickly. This is one of the most solid platforms that we have used. Not much support needed at all because it just works.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I first brought BrowserStack into our organization as a testing tool for the corporate website. The issue we needed to solve is one BrowserStack is perfect for, how do you quickly test on multiple browser/platform combinations. We quickly began to see positive progress. We could gather the details of an issue report and create a viable testing environment to repeat the issues in real-time. This was incredibly important as our internal development team was using mac OS and the majority of our issues were related to users with outdated systems using internet explorer.

We then moved to a push for better mobile support. This lead to a need for not only cross-browser testing but cross-platform as the target audience would likely be using various Android and IOS devices. I have to say that the simplicity of integrating Browser stack into our workflow has been amazing.

Our team's success quickly led to the use of recommending the tool for use when other product areas move to web based application development. Especially the automation components which allowed BrowserStack to integrate with the more complex continuous integration implementations on our core products.
  • Emulates almost any browser
  • Emulates browser / OS combinations
  • Allows test automation across multiple device, OS and browser combinations
  • Includes the ability to use dev tools inside the device / browser / os combinations for debugging.
  • A mobile version would be great
  • Addition of additional testing frameworks
If you have a web property that will be used by people on a variety of hardware, os and browsers, this is a must have. The ability to emulate the user's exact browser/os/device is so important. Something may work in one version of a browser, but not in a slightly different build or on a different os.
I've not had much direct interaction with the BrowserStack support team. The help and community are great and we've not run into any issue that has really required us to reach out. I guess having a stable and easy to use system means you may never need to contact support.
October 07, 2020

Get Stacked!

Score 10 out of 10
Vetted Review
Verified User
Review Source
BrowserStack is used by our Development team, Support team and Success team. The advantage of BrowserStack is many. Being a technology and SaaS company, we need to do lots of testing on devices. Yes, you could purchase one of every device and have each running a different browser, but that is obviously inefficient and definitely not cost effective. This is where BrowserStack shines. Having the ability to test on any modern browser is so beneficial to our small business.
  • Access to multiple browsers for testing purposes
  • Easy navigation to jump between browsers
  • Up-to-date browser versions to ensure you're seeing the newest features
  • Can be a little slow at times. I feel this software is pretty solid so I really don't have anything constructive to say
For our business, it comes down to testing issues. With many readers seeing our software and everyone in the world using different browsers and browser versions, we could never keep up with everything. Having the ability to test specifically on what the reader is seeing is really helpful to us. It allows for us to quickly see, or not see, what the reader is having an issue with so we can address the issue as soon as possible.
I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In years past, I would participate in and maintain a "QA Lab," where we'd have to keep a room full of assorted mobile phones, tablets, laptops, etc., all so that we could test our SaaS product on the same platforms that our users were on. This was both essential and a total disaster; it was expensive and fraught and time-consuming, but it was our only reliable way to reproduce and fix issues that customers reported on a wide assortment of devices.

BrowserStack replaces that completely. Their supported platforms are so broad that we can consistently find the platform we need to test and reproduce the customer's issue. A single subscription to BrowserStack replaces AN ENTIRE ROOM and THOUSANDS OF DOLLARS OF EQUIPMENT, and beyond that, it's faster and easier to use as a developer or tester.

And then there's Internet Explorer. As more and more devs have switched to using MacBooks as their development environments, being able to test in IE has always been a chore. Many devs either keep auxiliary machines with Windows, or use VMs for testing. Again, BrowserStack solves this completely and more strongly than having and maintaining local environments.

If you're building a SaaS app, BrowserStack is in my view an essential part of the development toolkit.
  • Testing on assorted mobile devices
  • Testing on Internet Explorer, when otherwise you don't have access to Windows
  • Testing on Safari, when otherwise you don't have access to OSX
  • It can be a challenge to use it when you're accessing it from within a corporate firewall. In my view, this is the Firewall's problem, but anything that BrowserStack can do to ease that pain will expand its ability to be useful in more locked-down companies.
I don't think there's any serious competition for BrowserStack in terms of what it provides. There are a number of worse ways to solve what it solves, but the ability to go to a website and open a browser/environment of your choice in BrowserStack is unparalleled.
I've never needed to interact with BrowerStack's support team. Their product has been stable and intuitive enough, and their documentation strong enough, that I haven't needed direct human support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BrowserStack occasionally to see how websites behave in different browsers/versions of browsers/cross-platform to make sure everything's behaving in a predictable manner.
  • Has the choice of devices we need
  • Pretty intuitive tool, easy to use and not much of a learning curve
  • Variety of screen resolutions so we're not hoping for the best on one/two resolutions
  • Devices sometimes are removed
  • Connection could be faster
  • Scrolling isn't very easy
We have a few internal websites using several different frameworks and libraries. BrowserStack allows us to check how the sites look and function on different browsers and devices. We use BrowserStack in development, primarily.
The documentation is pretty useful; I don't think we've had to reach out to BrowserStack directly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
BrowserStack is being used to help test our websites and apps on browsers and operating systems instead of legacy machines, virtual machines, old emulators, and other devices. This is being used mainly by the Web Services team as their department relates to testing the builds of different websites and applications.
  • Subscription Based Model
  • Instant Cloud Access
  • Quality Reputation
  • Better pricing
  • Speed during tests
  • Adjusting screen sizes during testing is a bit difficult
The ability to quickly rotate through different Browsers (such as, but not limited to), Safari, Chrome, Explorer, Edge, Firefox... etc. for quick testing is a game changer and well suited for any company or organization who needs to stack test. It's not so much suited for cases of a one-browser deployment.
I sound like a broken record, but there's not too many negatives to say about BrowserStack. With so many devices nowadays, it's ESSENTIAL to our business to view/test on all browsers to provide the very best customer service. The up-to-date releases always guarantees that the product is supported with any "updates" from any browser or device.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am the Senior Web Manager on the Marketing Operations team at a cybersecurity company. I design and build webpages and sites in both static HTML/CSS and Drupal CMS. I use BrowserStack Live to test web designs in multiple browsers and mobile devices. I also use Screenshots for presentation purposes.
  • Screenshots testing is convenient if you want to show someone how something looks.
  • Live testing is great for debugging.
  • The drag a drop option is nice.
  • I wish the Live testing was faster.
  • I wish I could test local pages, not require a live URL.
  • Navigation of the site is a bit confusing.
I think BrowserStack is great for standard browser testing of new designs but lacks the speed and interface to make debugging problems easy.
I haven't really used the support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Browserstack is a key tool in our web application development pipeline. Many of our products require compatibility with specific older browser versions and mobile environments. Previously, testing required specific environments to be created and manually assessed during each sprint. Browserstack has made cross-functional testing feasible with these platforms, especially in the field of OT where stability is of critical importance. This has lead to a more streamlined testing process, which has resulted in improved development times and better quality control for our products.
  • Pricing
  • Quick, out-of-the-box setup
  • Seamless live browser and app testing
  • New visual testing tools
  • VMs can be slow at times.
  • Mobile virtual environments, while great, cannot always fully recreate the experience of a device in-hand.
  • Support can be improved (no live chat option).
Browserstack is best used when there is a need to test complicated applications where the target audience is not well defined, and less suited for simple applications that have a well-defined target.

In the enterprise world, Browserstack is well suited for specialized, complex products where compatibility needs to be guaranteed for a specific set of environments, especially in OT. For releases to the general public, it is also useful for ensuring maximum compatibility across multiple devices (especially for Android) and browser versions. The visual testing and geolocation testing tools are especially useful if your app uses these features.

It may be less suited for web application products that are less complex, backend-heavy, follow basic web standards, or are meant to work in a controlled, well-defined environment. May also be less suited for basic mobile apps that target a specific version/platform.
Support from BrowserStack has been adequate, however, live chat would be greatly appreciated here due to the fact that many of the product's features are meant to be used 'live." Therefore, instantaneous support would be appreciated here as problems encountered can lead to significant delays and defeat the purpose of the platform entirely.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use BrowserStack on our web development team for cross-browser and device testing for website development projects and web applications. Our Development Team uses it, as well as our Web Support Team, which includes QA/QC analysts. This tool is critical to our ability to ensure a consistent experience across various platforms and browsers and to identify rendering issues and discrepancies that exist in various browsers. Previously this was a manual operation and it was very cumbersome. Not only is it more effective, but it has saved time and made our process more consistent.
  • Helps us test websites across 2000+ real devices and browsers.
  • Streamline and automate the testing process providing more efficiency.
  • Manage cross-browser testing across our web development team.
  • The user interface is pretty solid, but could be improved.
  • There is a slight learning curve for new users
  • More sophisticated features require training that isn't readily available.
Browser stack is perfect for web development shops and digital agencies that need to streamline and improve their QA/QC process and ensure a seamless experience across all browsers and devices. The platform would work great for small, medium, and large teams. I'm not sure if I can think of a situation where it would not be a suitable solution.
There is a substantial amount of help articles on the website which provides the information needed to figure out how to do almost anything with the platform and troubleshoot issues that may arise. When support has been needed, they have been responsive and provided the assistance we are looking for. It is a fairly intuitive platform so not a lot of support is needed on a regular basis.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our primary goal is to ensure that our web solutions work as expected on different types of devices and browsers. Once we reviewed available solutions on the market, we decided to go with BrowserStack. We use it mostly in the QA department with each new release to ensure that we don't have any kind of regression issues.
  • Testing on various browsers. There are many online services to provide UI testing but they lack the number of desktops and mobile browsers supported.
  • Providing detailed test results. There is an extensive reports library that provides HTML5 reports that we customize based on our own requirements.
  • Selenium test implementation. Supporting Selenium Web drivers enables almost any possible kind of browser testing method, so you can emulate any kind of user actions.
  • Mobile testing. Not all devices are real physical devices, so you should understand that testing on some devices will be done using emulators and there is no guarantee that it will 100% match real device results.
  • Available devices for testing. A limited set of physical devices, for example, Amazon Kindle is supported only as a virtual emulator.
Good for desktop browsers testing and test automation. Good level of documentation on how to set up automated tests for developers and QA teams. Needs to have more device support on the mobile side. Well suited for general testing of your app or web site, but if you have some specific UI tests or devices support, first you need to check all kinds of tests available for you.
Matt Emge | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it across our development teams to check our dev work on different desktop browsers and mobile devices. When a developer needs to check their work before sending to QA, in a browser they don't have installed, they use BrowserStack to open that browser and test their code. Then they assign the work to QA where we use BrowserStack to check more platforms more thoroughly. When a dev needs to recreate a bug found in QA, they will often use BrowserStack to see who is broken on a particular browser or device they don't have.
  • It's great for finding a popular browser on desktop or mobile
  • It's reliable and runs without glitches
  • It has useful options for customizing how you view the browser or device you are working with
  • Response time is not as good as a locally installed VM
  • Would like it to be easier to see a device fill the screen so it's easier to use
  • Sometimes connection is glitchy and I have to reconnect
BrowserStack is perfect for viewing your URL in all the leading browsers and many legacy versions. It performs really well for being an online service with the quick refresh rate (better than VNC for me). It has a Chrome plugin where I can open a menu and choose from a pre-defined list of browsers to view the current URL. It's always come through for me.
Nick Jastrebski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Browserstack is used specifically for development purposes by our development team. We're a manage services provider specifically using this in our business software solutions department. It assists in quality assurance for our cross browser compatible web applications. It provides us with a simple tool to test usability across all the major browsers we support. Safari, Opera, Firefox, IE, and Chrome all can be tested seamlessly using one tool. Before we used browserstack for usability testing we were limited to browsers available on each platform, whether our personal computer was an Apple computer, or Windows PC. The same was true for any mobile testing whether we had Android or Apple devices available. With browserstack we're not limited to the platform we're on for testing, there's constant access across numerous platforms available at all times for usability testing. Another major obstacle it allowed us to overcome is different browser versions. A major challenge with building cross browser compatible web applications is determining whether to be compatible with the latest version during development, or maintaining compatibility across previous versions of the browser. This tool provided us with an easy way to make our decisions and test based on the selected support browsers and browser versions. Any user can test from anywhere any time on a full development environment that's very close to the real thing. In terms of mobility, responsiveness across many different devices is becoming extremely important. Browserstack also assists in solving this issue by allowing you to test across various different responsive screen resolutions and sizes. All of this is accomplished as if the user is in a native environment with native browser behavior and development tools available to our staff to assist in troubleshooting any cross compatible issues. The one major drawback we ran into at times is the performance of different servers when testing across platforms, but this can be overcome by the flexibility Browserstack allows. If you're looking for a solution to replace your test labs and provide access to any platform across numerous devices anytime Browserstack is a great solution to consider!
  • Provides popular screen resolutions for quick responsiveness testing without manually setting everything up yourself.
  • Allows easy cross browser compatibility testing across all different browser versions.
  • Achieves responsive design testing across all the key mobile and desktop platforms.
  • Server performance when many users are testing seems to degrade over time.
  • Cost depending on your team size and needs can grow higher than some teams are willing to dedicate for device testing.
  • Less expensive options put caps on usage that can limit what can be accomplished on the testing platform.
Anytime automated cross browser testing is needed Browserstack can be a big help to getting a team to quickly test across different devices. The main constraint on development teams is the budget involved to invest resources into a testing platform. If responsive cross browser compatibility isn't a top concern for solutions you develop, the investment may not be necessary.