Call Center Studio

Score9 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for Call Center Studio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-Friendly Interface: Users have consistently found the user interface of Call Center Studio to be intuitive and user-friendly, making it easy to navigate and perform tasks. Several reviewers have specifically mentioned that they quickly adapted to the software due to its simplicity and ease of use.

Responsive Technical Support: Call Center Studio's technical support team has received praise from users for their fast response times and helpfulness in resolving issues. Many reviewers have appreciated the prompt assistance provided by the support team, highlighting their effectiveness in addressing concerns.

Flexible Setup and Integration Capabilities: Users have liked the flexibility and ease of setup offered by Call Center Studio, as well as its integration capabilities with third-party applications. Multiple reviewers have mentioned this aspect, indicating that Call Center Studio allows for seamless integration with other systems like Skype and Salesforce, enhancing its compatibility with existing workflows.

Reviews

2 Reviews

Call Center Studio is very fast and very comfortable to us

Rating: 9 out of 10

Incentivized

March 5, 2022

Use Cases and Deployment Scope

What I like about this software is that it is very fast, it opens everything easily, it is not complicated to use and I can be online with my customers through the web version or mobile device, no matter where I am, because its cloud-based system allows me to access it on any computer.

Pros

It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
The function of recording calls is also very important to know my performance with the client and improve in the future.
It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.

Cons

It does not have a free version, but in its free trial I could see all the potential that this tool had, so I did not hesitate to purchase.
It does not have email integration, it should activate that feature soon.
Its many tools on the dashboard, can become confusing.

Likelihood to Recommend

This tool has helped my small business get started and is on the road to success as it has been so far. I highly recommend Call Center Studio, because it showed me errors that I did not know I had at the time of an incident and that allowed me to improve my performance and profitability.

Andres Pirela Loyo

Director of Residential Sales in Professional Services at Green Lawn Fertilizing (201-500 employees)

Vetted Review

1 year of experience

View profile

Already ready to use

Rating: 10 out of 10

April 21, 2021

Use Cases and Deployment Scope

we can tell that across the whole company but mostly use for our call center. but it is also in use for marketing and product depts to make product researchs etc. it is easy to manage users, ivr and reports.

Pros

User friendly. It has dashboards for each team also able to see all users at the same time.
Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
Even the defaults reports fine enough we can always ask for some spesific reporting formats.

Cons

Dashboards can not be pin to the screen.

Likelihood to Recommend

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey.

- I would like to see the dashboard pinned on my agents desktops.

Cigdem Kizilkaya

Customer Support Director in Customer Service at Paraşüt (51-200 employees)

Vetted Review

1 year of experience

View profile

Loading Reviews List....