Already ready to use
April 21, 2021

Already ready to use

Cigdem Kizilkaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Call Center Studio

we can tell that across the whole company but mostly use for our call center. but it is also in use for marketing and product depts to make product researchs etc. it is easy to manage users, ivr and reports.
  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
  • Dashboards can not be pin to the screen.
  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.

Do you think Call Center Studio delivers good value for the price?

Yes

Are you happy with Call Center Studio's feature set?

Yes

Did Call Center Studio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Call Center Studio go as expected?

I wasn't involved with the implementation phase

Would you buy Call Center Studio again?

Yes

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey.

- I would like to see the dashboard pinned on my agents desktops.

Call Center Studio Feature Ratings

Agent dashboard
7
Outbound response
10
Call forwarding
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10