Canfigure

The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds data in the form of Configuration Items (CIs) and the relationships between them. The CMDB can be populated from multiple data sources including CSV, Excel, Active Directory, API, Discovery Tools and other external data sources.

Canfigure's default CI types include Locations, People, Devices, Software, Documents, Networks, Racks, Data Stores and Collections. Easy to understand relationship diagrams are at your fingertips.

Canfigure for Change Management Reduces risk to the enterprise, with asset governance. Canfigure supports multiple levels of review and approval for all changes with full integration with asset and incident management. The Template driven design enables users to pre-define workflows and approval rules. Leverage the CMDB to perform a full impact analysis and trigger notifications to the right people. Canfigure for Release Management Canfigure can be used to manage deployments of complex applications across multiple environments, with a release management extension supporting Work Packages, Projects, Software Components and Release calendars. Canfigure for Service Desk Canfigure includes ITIL compatible Incident, Request, Problem, SLA and Service management. The template-driven engine allows for custom workflows without any additional coding. Canfigure includes all the things you'd expect from a Service Desk solution including: ​ Ticket create/update from E-mail Customer Survey SLA and SLT metrics End User Self-Service APIs for Ticket Create/Read/Update/Delete Branded E-mail and UI Mobile access Public Portal facility