ChangeGear Change Manager

ChangeGear Change Manager, developed by ServiceAide, is a solution designed to optimize the management of change and release processes. This platform caters to the needs of medium and large enterprises, offering automation and advanced workflow capabilities. ChangeGear Change Manager is utilized by IT professionals, change managers, release managers, service desk teams, and enterprise service management teams across various industries.

Key Features

Change Management Workflow: According to the vendor, ChangeGear Change Manager streamlines and automates the change management process, defines and enforces change policies and procedures, tracks and manages change requests from initiation to closure, and ensures compliance with regulatory requirements.

Change Request Management: The vendor claims that ChangeGear Change Manager captures and prioritizes change requests, assigns and tracks change tasks and activities, monitors and manages change approval processes, and enables collaboration and communication among stakeholders.

Change Impact Assessment: The vendor states that ChangeGear Change Manager assesses the potential impact of proposed changes, analyzes dependencies and risks associated with changes, evaluates the potential benefits and drawbacks of changes, and helps make informed decisions about change implementation.

Change Calendar and Schedule: According to the vendor, ChangeGear Change Manager maintains a centralized calendar of planned changes, schedules and coordinates change activities, avoids conflicts, and minimizes disruptions by providing visibility into upcoming changes for stakeholders.

Change Documentation and Reporting: The vendor claims that ChangeGear Change Manager captures and stores detailed information about changes, documents change plans, activities, and outcomes, generates reports on change performance and compliance, and analyzes change data for continuous improvement.

Change Approval and Authorization: According to the vendor, ChangeGear Change Manager establishes approval workflows for change requests, defines and enforces authorization levels and roles, ensures proper review and approval of changes, and maintains an audit trail of change approvals.

Change Communication and Notifications: The vendor states that ChangeGear Change Manager notifies stakeholders about upcoming changes, communicates change details, impacts, and timelines, provides status updates and notifications throughout the change process, and facilitates effective communication and collaboration.

Change Risk Assessment and Mitigation: According to the vendor, ChangeGear Change Manager helps identify and assess potential risks associated with changes, develops risk mitigation strategies and plans, monitors and manages risks throughout the change lifecycle, and minimizes the impact of potential risks on IT services.

Change Audit and Compliance: The vendor claims that ChangeGear Change Manager tracks and documents change activities for auditing purposes, ensures compliance with regulatory requirements and industry standards, provides evidence of change control processes and procedures, and facilitates internal and external audits of change management practices.

Change Performance Metrics and Analysis: According to the vendor, ChangeGear Change Manager measures and tracks key performance indicators (KPIs) for change management, analyzes data to identify trends and areas for improvement, monitors change success rates, cycle times, and customer satisfaction, and continuously optimizes change management processes based on performance insights.