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Microsoft 365

Score8.7 out of 10

8,450 Reviews and Ratings

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

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Categories & Use Cases

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Who Buys & Uses Microsoft 365

Most Frequent Users

Top 3 industries using Microsoft 365.

Based on HG Insights installation data
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#1 most frequent

Professional, Scientific, and Technical Services

11.5%

573,859 installations of 5,006,460

“Microsoft 365 is an all-in-one super product which supports business users to get along which their individual needs which range from emailing needs which can be solved by Outlook, word processing needs which can be accomodated by Word, record keeping/calculation/tracking needs which can be solved by Excel, business presentations and pitches which can be created with PowerPoint and lastly the key internal and external world collaboration needs which can be addressed with convinience with Teams tool.”

— Head/Senior Manager - Global IT Operations, Axiata Digital Labs
Verified Review
#2 most frequent

Manufacturing

5.4%

267,936 installations of 5,006,460

#3 most frequent

Finance and Insurance

3.1%

157,178 installations of 5,006,460

Microsoft 365 Reviews

What users are saying about Microsoft 365.
View all Microsoft 365 reviews

Pros

  • Comprehensive suite for documentation, data management, and presentations
  • Integrated platform for internal and external collaboration and communication
  • Effective email and calendar management through Outlook

Cons

  • Teams' user interface and performance issues
  • Outlook's search functionality and regressions in the 'new Outlook' version
  • Instability with SharePoint and unreliable OneDrive synchronization

You can do this stuff for free -- or pay to do it right.

Incentivized
Justin BeckettView profile
Creative Design Director in Marketing at Manchester United Membership & Supporters Club USA, Inc (11-50 employees)

Pros

  • Skype for Business is an excellent program for communicating not only in office, but with other Office 365 users across Windows, Mac and mobile platforms.
  • Onedrive, included with a suite of products you are already buying, is a sufficient cloud-file storage program.
  • Outlook is good for organization-wide mailing lists and ease of distribution. It organizes contacts well across a large company.

Cons

  • Skype for business lacks the ability to EVER communicate with personal Skype accounts. Some of our vendors do not subscribe to Office 365 and therefore are shut out of this communication process.
  • Outlook is a bit bare-bones on email coding and html and tries to be everything to everyone, integrating calendars, schedules, and many other functions instead of just being an outstanding email program.
  • OneDrive is nothing special at the end of the day. Sharing of files across user groups is mildly less intuitive than Google Drive or Dropbox and lacks a good "backup" feature should files go missing.

Return on Investment

  • Easy to schedule conversations; keep paper trails; and generally organize tasks and meetings.
  • Can't communicate or share with vendors who do not subscribe to office 365.
  • Easy to share files, make edits and communicate with other 365 users.
  • There are free vendors out there -- but the larger the organization, the more difficult that becomes to implement consistently.

Alternatives Considered

Apple iCloud, Dropbox, Google Drive and Slack

Other Software Used

Adobe Illustrator CC, Google Drive, Apple iCloud, Kronos Workforce Central

The Go-to App

Emmanuel RobinsonView profile
Accountant in Finance and Accounting at Advanced Business (11-50 employees)

Use Cases and Deployment Scope

I use Microsoft 365 Word, Excel, and PowerPoint for presentations. Makes it easy and super convenient to use and ensure efficiency. I'm able to store files in the OneCloud Storage, which ensures security for and safety. I love the fact that all the apps I need are in one place and it's user friendly as well.

Pros

  • Transforming a word document into a PowerPoint presentation
  • Tagged "confidential " documents cannot be printed or screen captured
  • OneDrive saves every change, which allows me to go back to a specific time, even a month, if I made a mistake.

Cons

  • The Web version of Word lack some advanced features and specific formatting tools
  • Slow updates when coming co editing in desktop app

Return on Investment

  • Improved efficiency and deadlines are met
  • Security features and cloud storage saves cost whiles ensuring safety as well
  • All documents and presentations are organised and in one place which has helped

Usability

Most useful

Incentivized
Verified User
Employee in Marketing (10,001+ employees)

Use Cases and Deployment Scope

We use Microsoft 365 in my organisation. This helps with day to day tasks and has such a scope of work for helping with what we do. From everything to reporting, marketing and planning, I use Microsoft 365 every day. I think the tools it provides are great and have become so embedded in my day to day that I don’t have to think about it.

Pros

  • Reliable
  • Secure
  • Easy to format files

Cons

  • Search function sometimes poor
  • Copilot is incorporated into everything which is not always useful.
  • Sometimes saving files to one drive and sharing doesn’t work.

Return on Investment

  • Positive for showing my reporting.
  • Helpful for organising files and saving time.
  • Can collab in documents which agin saves time.

Usability

Alternatives Considered

Google Authenticator, Microsoft 365 Copilot, Microsoft Azure, Google Sheets, Adobe Acrobat, Adobe After Effects, Adobe InDesign, Adobe PhotoShop and Adobe Premiere Pro

Other Software Used

Adobe After Effects, Adobe Premiere Pro, Google Sheets, Azure Multi-Factor Authentication (Discontinued), Adobe PhotoShop, Adobe InDesign

Microsoft 365 Comfort at its finest

Incentivized
Chad HowellView profile
Scrum Master in Information Technology at Great American Insurance Group (5001-10,000 employees)

Use Cases and Deployment Scope

We use Microsoft 365 for all our email and official documentation. The main problem that this address is that before everyone would use different document programs and this would cause formatting issues and issues with opening and editing a document. Now that everyone is using Microsoft 365 there are little to no formatting issues and you don't have to search for a downloadable program to open someones document.

Pros

  • Universal document types
  • All the programs are very well known by every one
  • Every seems to be using the programs (Word, Excel, Outlook, etc)

Cons

  • New Outlook is difficult to use compared to the old Outlook
  • sometimes too many options isn't a good thing
  • access to the address book in the new Outlook is impossible to use

Return on Investment

  • digital security of data
  • uniform documents
  • programs that everyone knows

Usability

The platform to use when scaling your business globally

Incentivized
Sarah AgerView profile
Sr. Product Marketing Manager in Marketing at Optimizely (1001-5000 employees)

Use Cases and Deployment Scope

Great for global companies to collaborate with. We use Teams for internal meetings, Outlook for every email, Word docs for drafting marketing briefs, Excel for hundreds of planning topics, Powerpoint for every single pitch deck, and OneNote for occasional personal notes. The mobile apps are very intuitive and great for business leaders on the go who need a fast way to respond to their messages. CoPilot is also embedded into every tool which makes it easy to summarize or re-write messages.

Pros

  • Global Collaboration
  • Teams Web Meeting Platform and chat
  • Easy to review/comment/share in any platform
  • Custom Chats and Teams Channels for better segmentation of the chats
  • AI Copilot summarizing and acting as your assistant

Cons

  • Slack is 1000x better than teams. Why put a 250 limit on a chat? Our company hasn't moved fully to channels and it's making us lose transparency. Plus, the teams channels we do have nobody is going to. 90% loss in visibility and engagement.
  • Teams for web meetings. I think the UI/UX should match Zoom which is the standard for all our customers. They don't like it when we use Teams.
  • Chats and Channels need to somehow be on one screen automatically without having to choose that view because majority of our company hasn't opened Teams Channels and only stays in chats.

Return on Investment

  • 1600+ users have adopted Microsoft 365 in our company. We even created enablement sharepoint pages for every department and for new hires to go to as the source of truth or see what ERGs to join.
  • Huge time saved with the meeting scheduling assistant especially when trying to book time with busy leaders.
  • Copilots meeting summaries and email summaries are amazing. We can even use your own AI within Teams and ask it questions about our customer accounts, HR questions, etc. right within the Teams platform.

Usability

Alternatives Considered

Google Gemini, Google Forms, Google Sheets, Google Slides and Slack

Other Software Used

Slack, Google Gemini, Salesforce CMS, Userflow, Navattic

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