CDK

It helps us keep track of vehicles in transit, the managers meet and review every deal that hasn’t yet been funded and what’s holding it up. It also helps with getting people in to service their vehicles. Advisors also use a streamlined process of selling additional work and can easily create ROs and schedule service appointments.

• That is work seamlessly with our other software.
• That it integrate well with our CRM.
• That it keeps track of Stock#'s.

• It will have a positive ROI in about 6 months.
• It wasn't a smooth transition from another DMS.
• It could be less expensive.

Autosoft DMS

CDK Elead, Podium, Activeeon ProActive

• It has had an enormous impact on lowering our fixed expenses, as everything is less expensive, down to the paper that is used.
• Data processing costs are down as well due to the fact that multiple facets of the program combine needed processes into one.

ERA-IGNITE, Dealertrack and Automate.io

DocStar, VinSolutions, vAuto Conquest

Currently, I use it to support marketing goals. If may need to find customers due respond to reviews or help with public reputation. I also use customer lists from CDK Drive (export) to then upload for marketing emails. CDK Drive allows us to pull customers who had certain opcodes. For example, yellow/red tire opcodes for a tire rebate marketing email. Prior to marketing initiatives, I used CDK Drive every day as an appt coordinator. Set up appts, made preorders, opened tickets to order parts, and then took payments and checked out customers.

• Creating repair orders for customer service repairs.
• Connecting service advisors, parts department, and auto technicians using one system.
• Keeping records of all transactions, both past and current estimates.

• Positive, in that CDK Drive is helping us accomplish objectives that our auto group is presenting for our dealerships to improve/work on as a service dept.
• Positive in that it keeps up with modern technology and customer expectations in these times with new offerings in communication, recordings, etc.
• Positive in that it has a response to each requirement that the auto manufacturer comes to us with. OEM starts requiring a new process/offer, and CDK has a way for us to fulfill that.