CDK Reviews and Ratings

Rating: 7.3 out of 10

Score

7.3 out of 10

Community insights

TrustRadius Insights for CDK are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Many users find CDK to be their favorite DMS to work on, stating that it is easy to use compared to other systems. They appreciate the ease of navigation, ability to jump between tabs, and the availability of shortcuts. Some users even mention that once they become familiar with CDK, they find it easy to use and retain their knowledge of the system.

Reliable Performance: CDK is praised for rarely crashing or operating slowly, making it reliable for users' needs. Users value its smooth and efficient management of the DMS tool. They also highlight CDK's quick response time and efficient performance, which helps them complete their tasks seamlessly.

Comprehensive Features: Users appreciate the wide range of features and tools provided by CDK. They find it beneficial for managing various aspects of dealership operations such as financial reporting, inventory tracking, cashiering, creating journal entries, adjusting entries for journals mistakes, entering accounts payable and receivable information easily. Additionally, users praise CDK for providing comprehensive solutions that meet the needs of different roles within a dealership.

Reviews

3 Reviews

CDK Drive is Good, Once it's Integrated Properly

Rating: 9 out of 10

Incentivized

May 3, 2022

Use Cases and Deployment Scope

It helps us keep track of vehicles in transit, the managers meet and review every deal that hasn’t yet been funded and what’s holding it up. It also helps with getting people in to service their vehicles. Advisors also use a streamlined process of selling additional work and can easily create ROs and schedule service appointments.

Pros

It helps us sell more in service.
It helps keep track of vehicles coming in.
It helps to remind customers who declined a service before.

Cons

It'd be nice if it weren't so expensive.
Automatic reports emailed to service managers.
Auto reporting emailed to designated managers.

Likelihood to Recommend

We use CDK Drive and it replaced Autosoft. It was an incredibly long and hard experience to get everything integrated and our Ford store was still having trouble until just last week. This was 6-7 months of every other company pointing the finger at every other company. It took a long a painful time to get it fully integrated.

Sherry Wood

Senior Marketing Director in Marketing at Milnes Chevy (51-200 employees)

Vetted Review

3 years of experience

View profile

CDK Drive: the Big Player in Service and Parts

Rating: 8 out of 10

Incentivized

March 28, 2022

Use Cases and Deployment Scope

Currently, I use it to support marketing goals. If may need to find customers due respond to reviews or help with public reputation. I also use customer lists from CDK Drive (export) to then upload for marketing emails. CDK Drive allows us to pull customers who had certain opcodes. For example, yellow/red tire opcodes for a tire rebate marketing email. Prior to marketing initiatives, I used CDK Drive every day as an appt coordinator. Set up appts, made preorders, opened tickets to order parts, and then took payments and checked out customers.

Pros

CDK Drive is great at integrating with other software programs or finding a solution to connect/gather information.
CDK Drive allows you to pull all kinds of information, lists for use outside of CDK (like pulling customer lists for marketing emails).
CDK Drive continually updates its systems and processes to keep up with modern technology (for example, implementing iPads/digital processes even for technicians).

Cons

Sometimes searching for customers is hard because it seems to just pull so many options (ex: even if a portion in a name matched).

Likelihood to Recommend

CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

8 years of experience

Switching from Reynolds to CDK - Short-term pain, long-term savings!

Rating: 6 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

We use CDK as our primary Dealer Management System, throughout the entire organization. It replaced Reynolds & Reynolds, which performed many of the same functions but at a much higher cost and on an older style infrastructure. Every department uses it at all locations, and some have found the transition easier than others, but the cost savings definitely justify the switch and temporary loss of efficiency and productivity.

Pros

Cloud-based, uses far less resources to run on each individual computer, minimizing the costs of upgrading hardware for every employee.
The fact that it is able to be used remotely adds a great deal of functionality, as there are times when usage outside of normal business hours is needed in my position.

Cons

Possibly because of the web-based nature, there are times when it can be slightly slow and laggy.
Some functions are less intuitive to use than Reynolds and Reynolds but that is more of a personal preference.

Likelihood to Recommend

The only situation within the automotive field in which I would not recommend using this product is if your employees are already comfortable with another, similarly priced DMS, such as DealerTrack or AutoMate. In that type of situation, the positive impact of the DMS would likely be outweighed by the cost and effort of retraining an entire staff to use it.

Mark DiNallo

Service Director at Morong Falmouth Audi Porsche VW Mazda (51-200 employees)

Vetted Review

1 year of experience

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