ChatGPT Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for ChatGPT are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

ChatGPT has proven to be a valuable tool for users across various industries, addressing a wide range of business problems. With its human-like dialogue and information retrieval capabilities, users have found it immensely useful in responding to inquiries, offering translations, and improving their understanding of technical skills. Recruiters have utilized ChatGPT to find answers to technical questions, enhancing their ability to assess candidates' proficiency. Additionally, the software has improved email writing and copywriting efficiency, allowing users to streamline their communication processes. It has been highly regarded for generating original content for articles, blog posts, emails, code snippets, and more.

Moreover, ChatGPT has been instrumental in saving time and expediting problem-solving. Users have reported that it greatly aids in generating ideas, understanding unfamiliar concepts, debugging code in multiple programming languages, and summarizing research findings. It serves as a valuable writing assistant by providing frameworks and helping structure emails and documents. Furthermore, the software has found applications in various industries such as customer service, healthcare, education, and entertainment. Overall, ChatGPT's versatility and ability to enhance productivity make it a reliable solution for businesses seeking efficient messaging, creative support, customer service optimization, and knowledge acquisition.

Reviews

21 Reviews

One reliable tool for enhancing my marketing productivity

Rating: 10 out of 10

Incentivized

December 8, 2025

Use Cases and Deployment Scope

We use ChatGPT to automate multiple sales and marketing activities that were manual till now. Use case and scope includes email content for email marketing, account profiling and research on company intiiatives, excel spreadsheet analysis on data of prospects and companies and building automated charts to name a few. It helps save time and effort.

Pros

Query reasoning and answers
Integartion with CRM and other tools
Building Custom GPTs and training them

Cons

Sometimes the app crashes and logs out automatically
Memory and API consumption/usage can be improved
Pricing could be made better

Likelihood to Recommend

ChatGPT is well suited for any size of organization who employs manual efforts on mundane tasks that can be automated so that worker productivity can be improved and their skills can be utilised for better reasoning activities. It is less appropriate for organizations that already have invested in some sort of AI and are in a lock-in period, otherwise GPT is recommended for any type of organization.

Verified User

Director in Marketing (501-1000 employees)

Vetted Review

2 years of experience

A necessary add to your existing toolset.

Rating: 10 out of 10

Incentivized

October 29, 2025

Use Cases and Deployment Scope

I've created custom GPTs for our teams to use for various tasks. I also utilize the project feature to oranize various tasks and chats into groups so that I can remember and sort the tasks I've needed to accomplish.

Some of our team is using ChatGPT to create more bandwidth by automating tasks using agentic mode, or creation of assets with image generation. We are also using the codex to create and review code for our systems.

Pros

Agentic Mode
Codex - code creation
Custom GPT creation

Cons

Image generation is lacking for detail or words within the image/illustration
formatted and professional pdf generation
custom GPTs often hallucinate

Likelihood to Recommend

ChatGPT is great for reviewing code, recommending code to get started, agentic mode for research or study, and more importantly, bouncing ideas off to generate more clarity and understanding of an idea/concept.

I specifically enjoy using voice mode to talk with agents, simulating having a conversation with someone else to gain clarity on a concept or idea, and to build confidence when presenting projects.

Ben Caplan

Sales Operations Manager in Sales at Feazel (51-200 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

ChatGPT the business enabler.

Rating: 9 out of 10

Incentivized

October 9, 2025

Use Cases and Deployment Scope

We use the paid Business version of ChatGPT to assist our employees in ‘safe’ AI use for their work, while being able to control the environment in which they do this.

Pros

Troubleshooting IT related Errors.
Assist in Software Development.
Assist with Research/Analysis.

Cons

Authorization can be improved.
More control of the Workspace where employees work.
Daily limits on some functionalities or types of questions.

Likelihood to Recommend

Very suited to compare data quickly (input/output, Excel sheets) in all kinds of scenarios. An example is Performance test results, together with logging and monitoring data, to correlate data.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

2 years of experience

save money and time with this amazing tool

Rating: 10 out of 10

Incentivized

October 1, 2025

Use Cases and Deployment Scope

I'm using ChatGPT for research purpose, ideas, daily reports, email drafts, project drafts, cold calling scripts, social media posts idea and much more. We also utilize ChatGPT for some pythong and C# coding.

Pros

Generate data processing scripts
Content Calendard & Social Media Post Ideas
Copywriting & cold email

Cons

Accuracy need to be improve
long and complex workflows
context and memory limitations

Likelihood to Recommend

Creating client ready proposals, marketing copies, content calendars. Content Idea is best part like creating ad copies, video ideas.

Akash Singh

Founder in Corporate at RevenueRiots (1-10 employees)

Vetted Review

2 years of experience

Great at assisting. Don't believe everything

Rating: 7 out of 10

Incentivized

September 26, 2025

Use Cases and Deployment Scope

Underutilized. Mostly for emails and text correction. Translation, and idea creation. Good as a dictionary as well. There are limitations since confidentiality is important and you can't share documents or certain information with the LLM (Since they can use it to train their model). So for any data analysis or deep dive work regarding strategy, it's a no go. The other limitation is the inconsistency, a lot of hallucinations for basic tasks, and you may end up refurbishing your prompt for longer than actually doing the task. E.g. order this list in a tabular form, complete column B with explanations based on your knowledge.

Pros

Email generation
Restructuring text with a different tone
Challenging your texts, ideas, definitions and plans.
Generating images to better explain a topic
brainstorming

Cons

Data science related tasks
Detailing answers may result in hallucinations
Projects have improved the context functionality, however they also need work to better structure long discussions.

Likelihood to Recommend

Brainstorming. Having quick access to definitions and then setting up a plan of action. It's great for asking about a topic, finding relations with your current role or tasks and setting up a structured path to understanding. Generating images for presentations with graphs ir visualizations is also great, it helps greatly with presenting ideas while defining a tone. And if you are in an area were having technical and business acumen is necessary, ChatGPT can easily explain complex subjects.

Giovanni Jurado

Business Analyst Team Lead at Cloudpay (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Condensing text with ChatGPT

Rating: 8 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

I use ChatGPT many times a week. I use this for collating information and research. I also use this to review messages before I send them to grammar and spell check. I also use ChatGPT to help condense content or change context of content to suit a different audience

Pros

Collating Research
Condensing text
Summarising Topics and Notes

Cons

Choosing/Restricting which sources it returns information from
Understanding tone in text
Bredth in Style

Likelihood to Recommend

ChatGPT saves a lot of time in the week. Time that I would be spending reviewing large documents, ChatGPT can summarise this back for me making sure that the content delivers the message I am aiming for.

It allows for quick scraping and research across the internet from multiple sources without me having to commit large amounts of time.

Chat GPT is not useful where you want an opinion or something regarding emotion. Asking context sometimes on how a message or content from text might be received comes across a little misconstrued from chatgpt.

Verified User

Consultant in Sales (51-200 employees)

Vetted Review

2 years of experience

ChatGPT for work

Rating: 10 out of 10

Incentivized

September 11, 2025

Use Cases and Deployment Scope

Whenever we face a challenge and don’t know where to begin, it’s the first place we turn to spark ideas and outline possible directions. We rely on it for both business-side planning and technical coding projects. It has become an indispensable partner for brainstorming, problem-solving, and structuring our work effectively.

Pros

Explaining complex concepts from a first principle approach and really helping you understand them
Ingesting files to give in context answers
Image generation is great for presentations

Cons

Wish it had support for better slides generation. Sometimes we found ourselves using chatgpt to outline a presentation but build it ourselves or use a tool like Gamma
Maybe a chepear $10 plan. In some countries the US dollar can be expensive and $20 goes a long way.
I wish you could make projects with more files. They limit it. Or make the limit based on the content, not the number of files per se

Likelihood to Recommend

I think for a newcomer into AI tools, ChatGPT is the best by far. It's just so intuitive and straight-forward to use. I would recommend it specially to business side people. For technical people (software engineers) there are better things to spend the $20 bucks, like Cursor and use Claude inside of it.

Verified User

Program Manager in Engineering (11-50 employees)

Vetted Review

2 years of experience

The Best Overall AI for Anything & Everything

Rating: 10 out of 10

Incentivized

September 11, 2025

Use Cases and Deployment Scope

As a freelance writer, I use ChatGPT as an ideation partner, a research assistant, and a wordsmith. It has helped me trim lengthy articles, say things in a different way, provide me with options, and find the information I need. Things that use to take me 4 hours now take one or less.

Pros

Research
Ideation
Creative Writing
Operational Planning

Cons

If I use research mode, the output is incredibly redundant, with the bot saying the same thing at least three different ways, and requiring a lot of editing, even though the quality and thoroughness seems better.
I don't know how to use Agent mode, and would love a simple guide or how-to.

Likelihood to Recommend

It's well suited to edit and optimize a long-form, human-written article. It's not well suited to write it in its entirety. It's well suited to think of ideas and ways to say the same thing in different ways, but less well suited to actually thread them coherently in a narrative.

Alex Mack

Owner in Marketing at CWN (1-10 employees)

Vetted Review

3 years of experience

ChatGPT - You daily AI companion

Rating: 10 out of 10

July 30, 2025

Use Cases and Deployment Scope

I use ChatGPT for writing (summarise and paraphrase content, make the content tone more professional etc), email writing (professional context driven email drafting), pdf reading (analysing pdfs and Q&As around it), using web-search and deep research capabilities of ChatGPT. The chatbot helps me with professional writing, insights generation and web & deep research functionalities. It assists me in research around technologies, markets, industry and macro-economical analysis.

Overall, It helps me improving my productivity and by providing me with first base draft of intelligent data backed reports on which i build my research insights. Additionally, because of ChatGPT my reports completion time also significantly reduced driven by precise prompting and quicker responses with the tool.

With ChatGPT, my use cases are various like researching and analysing companies, industries, markets, building newsletters etc

Pros

Writing, summarising, changing language tone, expanding or reducing the size of content
Web research and deep research
Coding for personalised app development
PDF reading and analysing the content

Cons

Needs improvements around content hallucination (it cant say no to users and hence sometimes it makes own answers)
Needs improvement around statistical analysis (sometime it hallucinates with numbers)
Web search misses various important info while crawling the web. If this can be fixed it will have great use case around AI web research
When uploaded any pdf, often it overlooks some of the info in the uploaded pdf, which is visible in Q&A responses from ChatGPT

Likelihood to Recommend

Despite some challenges, it enormously increases users productivity, shifting you from creator to reviewer

Nishant Thakkar

Senior Analyst in Research & Development at WTW (501-1000 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

ChatGPT - the Swiss Army Knife of AI tools.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

ChatGPT is a potent tool, both personally and professionally, as long as you know how to use it effectively.

It’s a highly convenient

tool – so many use cases right at my fingertips with dependable results in

seconds. It saves me a ton of time by allowing me to streamline my work. I’m a Digital

Marketer with a specialty in Content Marketing and SEO. I cover the entire

content process from ideation to distribution. ChatGPT helps me in almost all

aspects of the journey.

I use it for:

· Research

· Strategy

· Content

ideation

· Content

writing

· Content

editing

· Content

analysis

· Image

generation

· Audio

and video transcription

· Data

analysis and mining

· Keyword

research. Marketing is a diverse field with numerous components. The content aspect of it is

notoriously tedious and resource-laden. ChatGPT addresses these significant challenges by saving substantial time and resources, while also enhancing production and improving quality.

Pros

Excellent research tool.
Great strategic partner.
Very good writer.
Image generator is solid.

Cons

Hallucinations still has room for improvements.
Image generator has room for improvements.
Writing has room for improvements - it can be more human and sound less robotic.

Likelihood to Recommend

Well-suited for: Research, strategy, generating content ideas, and analysis. Less appropriate: - For writing world-class human-centric articles - Generating accurate, realistic images - Personal advice.

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

ChatGPT - the Swiss Army Knife of AI tools.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

ChatGPT is a potent tool, both personally and professionally, as long as you know how to use it effectively.

It’s a highly convenient

tool – so many use cases right at my fingertips with dependable results in

seconds. It saves me a ton of time by allowing me to streamline my work. I’m a Digital

Marketer with a specialty in Content Marketing and SEO. I cover the entire

content process from ideation to distribution. ChatGPT helps me in almost all

aspects of the journey.

I use it for:

· Research

· Strategy

· Content

ideation

· Content

writing

· Content

editing

· Content

analysis

· Image

generation

· Audio

and video transcription

· Data

analysis and mining

· Keyword

research. Marketing is a diverse field with numerous components. The content aspect of it is

notoriously tedious and resource-laden. ChatGPT addresses these significant challenges by saving substantial time and resources, while also enhancing production and improving quality.

Pros

Excellent research tool.
Great strategic partner.
Very good writer.
Image generator is solid.

Cons

Hallucinations still has room for improvements.
Image generator has room for improvements.
Writing has room for improvements - it can be more human and sound less robotic.

Likelihood to Recommend

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

3 years of experience