Chattermill Reviews and Ratings

Use Cases and Deployment Scope

It helps us to develop and analyze customer journey map in our ecommerce (especially with feedback: it grouped and searched hundreds of comments). Thanks to that it helped us to improve retention and converstion rates and improve logistics and returns. Previously we used few other systems combined, but Chattermill is more complex and is all in one tool.

Likelihood to Recommend

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course).

Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect.

Use Cases and Deployment Scope

Chattermill saves us so much time and money - it analyses our feedback and helps us find out what our customers are saying and quickly find out what the biggest issues impacting satisfaction and renewal are.

Likelihood to Recommend

Digging deeper into what impacts our NPS scores and satisfaction scores. It helps us understand how changes to certain products impact our bottom line and saves us hundreds of hours of time analysing feedback - something we would usually do manually.

Use Cases and Deployment Scope

It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively. This helps us make actual changes to our products and processes to improve our customer experience and truly know what our voice of customer is.

Likelihood to Recommend

Perfect for teams looking to understand what drives customer sentiment and analyse open text feedback at scale to see trends.

Use Cases and Deployment Scope

How quickly we were able to understand the key themes that were causing our customers to have negative experiences. We are now able to see things that are causing friction, in otherwise positive feedback from customers.

Likelihood to Recommend

Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily

Use Cases and Deployment Scope

Chattermill analyses feedback written by our customers and tells us the most important topics that drive customer satisfaction. This has helped us reduce churn and identify which customers are likely to churn in the future. It has also allowed us to make feature suggestions to our product team, which is a nice bonus.

Likelihood to Recommend

Chattermill allows us to analyse customer feedback at scale and truly understand what our customers care about. I like how intuitive the system is and how it automatically highlights anomalies and trends ahead of time.