Very user friendly software that helps us understand our customers and see trends in feedback
January 18, 2023
Very user friendly software that helps us understand our customers and see trends in feedback
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Chattermill
It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively. This helps us make actual changes to our products and processes to improve our customer experience and truly know what our voice of customer is.
- Text Analysis
- Sentiment Analysis
- Feedback Analysis
- User Management
- Improved our NPS
Do you think Chattermill delivers good value for the price?
Yes
Are you happy with Chattermill's feature set?
Yes
Did Chattermill live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chattermill go as expected?
I wasn't involved with the implementation phase
Would you buy Chattermill again?
Yes