Text Analysis Software

Text Analysis Software Overview

Text analysis software, also referred to as text mining or text analytics software, uses natural language processing (NLP) to turn unstructured data into more meaningful data. Users invest in text analysis software to assist in data analysis, measure customer opinions contained in product reviews and feedback, support fact-based decision making for improving overall efficiency as well as providing a search facility.

NLP methods used by text analysis software include understanding key phrases, language, themes, and patterns used in the text. This data is drawn from text contained in sources such as emails, phone transcripts, surveys, and customer review boards. Rather than relying on humans to manually code test-based responses, these tools use artificial intelligence to provide more accurate and consistent text analysis.

One large benefit of using text analysis software is the ability to obtain visual representations of text-based data. For example, a frequency chart that plots the number of times specific pieces of feedback were mentioned. Text analysis tools can also be integrated with other analytics software, like business intelligence platforms.

Text Analysis Products

(1-25 of 27) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

IBM Watson Studio on Cloud Pak for Data

IBM Watson Studio enables users to build, run and manage AI models, and optimize decisions at scale across any cloud. IBM Watson Studio enables users can operationalize AI anywhere as part of IBM Cloud Pak® for Data, the IBM data and AI platform. The vendor states the solution simplifies…

Key Features

  • Visualization (21)
    75%
    7.5
  • Connect to Multiple Data Sources (21)
    75%
    7.5
  • Extend Existing Data Sources (21)
    71%
    7.1
Forsta

Forsta a company and the eponymous technology formed from the merger of Dapresy, Confirmit, and FocusVision is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. Forsta helps monitor talk about the user's business…

MonkeyLearn

MonkeyLearn is a Text Analysis platform that allows companies to create new value from text data.

Keatext

Keatext is a cloud-based AI-powered text analytics platform for feedback interpretation. It synthesizes large volumes of feedback from multiple channels to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, the Keatext opinion-…

Lexalytics

Lexalytics (formerly Semantria) is a software-as-a-service and services provider specializing in cloud-based text analytics and sentiment analysis. This business intelligence (BI)/analytics tool offers an easy way to unlock meaningful insights and sentiment analysis from large amounts…

Infegy Atlas

Infegy Atlas is a social monitoring tool that moves beyond simple number counting to providing answers that help researchers better understand consumers through advanced automated analysis of social media.

Sprig

Sprig (formerly UserLeap) headquartered in San Francisco offers user research technology that helps research and product teams learn from their customers in real-time and deliver product experiences. Sprig is used to ensure user research happens early and often throughout the product…

Medallia Agent Connect

Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella…

Textrics

Textrics is an AI and ML-based Text Analytics suite that analyses customer sentiments through text written across various data sources.

WordStat

Provalis Research is a developer of text analytics solutions such as WordStat, a powerful software for computer-assisted content analysis and text mining, and QDA Miner, an innovative mixed-methods qualitative data analysis software.

Stratifyd

Stratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition…

Micro Focus IDOL

IDOL (formerly HP IDOL and before that Autonomy IDOL) is an AI text analytics solution acquired by Micro Focus from Hewlett Packard Enterprise.

General Sentiment (discontinued)

General Sentiment was a social media monitoring and analytics company providing social data to help brands make decisions based on content from sources including blogs, forums, Twitter, Facebook, television and radio broadcasting. The system used natural language processing and text…

expert.ai NL Suite

The expert.ai NL Suite (formerly Cogito Intelligence Platform (CIP) from Expert System, rebranded expert.ai) performs analysis of unstructured data sets to organize, discover and explore information in order to support intelligence workflows by providing actionable insight as data…

Luminoso Technologies

Luminoso Technologies is a leading artificial intelligence (AI) and natural language understanding (NLU) company that enables companies to discover value in their unstructured data.

Langsoft Natural Language Understanding

Natural language understanding, understanding the content of a written text and attributing the text to a particular subject field. Works on the level of word meaning, the synonymical group, the concept and the subject field. Languages: English, German. Displays statistics of meanings…

WordsFromImage

WordsFromImage extracts text from images, with over 100+ text extraction languages to choose from. It is presented as fast, accurate and privacy-aware.WordsFromImage allows users to scan and extract text from images in few simple steps:1) Upload an image or take a picture of the…

Azure Cognitive Service for Language

From Microsoft's Cognitive Services, the Azure Cognitive Service for Language is a managed service to add natural language capabilities, from sentiment analysis and entity extraction to automated question answering. Users can identify key terms and phrases, understand sentiments,…

Aylien

AYLIEN is an AI, NLP & Machine Learning startup based in Dublin, Ireland. They provide Text Analysis & News API's that allow users to make sense of human-generated content at scale. The AYLIEN News API can be used to aggregate, understand, and deliver relevant news in apps and solutions.…

Socialays

Socialays is an artificial intelligence-powered social media management tool to manage social accounts, moderate comments, reach audience insights and protect brand reputation.Socialays’s Sentiment Analysis feature supported AI actions that have been developed to protect accounts…

Chattermill

Chattermill uses artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. Their technology combines machine learning with a deep understanding of a company…

Lang.ai

Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.

Player XP

PlayerXP is a community intelligence platform that uses machine learning and natural processing techniques to create a tool specifically tailored to the games industry. Player XP gathers players' feedback from message boards, user reviews & social data and presents it in of this…

Spiketrap

Spiketrap is a contextualization company powering audience intelligence and media performance for the games industry, headquartered in San Francisco. Their proprietary Clair AI extracts the signal from the noise of unstructured datasets, providing unparalleled clarity and context,…

Bitext
0 reviews

Bitext provides NLP services to largest companies in NASDAQ.

Learn More About Text Analysis Software

What Is Text Analysis Software?

Text analysis software, also referred to as text mining or text analytics software, uses natural language processing (NLP) to turn unstructured data into more meaningful data. Users invest in text analysis software to assist in data analysis, measure customer opinions contained in product reviews and feedback, support fact-based decision making for improving overall efficiency as well as providing a search facility.

NLP methods used by text analysis software include understanding key phrases, language, themes, and patterns used in the text. This data is drawn from text contained in sources such as emails, phone transcripts, surveys, and customer review boards. Rather than relying on humans to manually code test-based responses, these tools use artificial intelligence to provide more accurate and consistent text analysis.

One large benefit of using text analysis software is the ability to obtain visual representations of text-based data. For example, a frequency chart that plots the number of times specific pieces of feedback were mentioned. Text analysis tools can also be integrated with other analytics software, like business intelligence platforms.

Text Analysis Software Features

Some common features found within text analysis software include:

  • Language detection
  • Collaboration tools
  • Text & sentiment analysis
  • Data blending & cleansing
  • Natural language selection
  • AI machine learning
  • Customizable dashboards
  • Multi-language support
  • Knowledge management

Text Analysis Software Comparison

Though using text analysis software offers the users many benefits, be sure to keep in mind some key differences between products before purchasing one:

  • Data support. Prior to purchasing, it is important to note if the software is capable of supporting all file types, image enhancing, processing, and a range of languages.
  • Ease of use. Be sure the product is easy to learn or will at least provide helpful training materials to be able to utilize all the features provided.

Pricing Information

Pricing for text analysis software tools varies according to features and amount of users required. Some vendors will require only an annual payment, while others will charge per month.

Costs generally start at about $400 per year, for plans with limited features and users. Monthly rates can be as high as $2000 per month for plans with unlimited users and in-depth data analysis. Some vendors offer a free version or free trial of their text analysis platform.

Related Categories

Frequently Asked Questions

What does text analysis software do?

Text analysis software tools use natural language processing (NLP) to analyze text-based data contained in emails, surveys, customer reviews, etc. The tool then produces insights about trends and patterns it identifies within the data.

What are the benefits of using text analysis software?

Using text analysis software enables businesses to gain a better understanding of patterns and trends in qualitative feedback and responses they get from customers. This can help improve customer support and satisfaction. Additionally, using text analysis tools instead of humans to interpret language data allows for more accurate and consistent results.

How much does text analysis software cost?

Vendors may require customers to pay either an annual or monthly subscription fee. The cost can be as low as $400 per year, for a limited text analysis software plan. More advanced plans can cost upwards of $200 per month, though these plans typically include more features and users.