Text Analysis Software

TrustRadius Top Rated for 2024

Top Rated Products

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AlphaSense

AlphaSense is a market intelligence platform used by companies and financial institutions. Since 2011, their AI-based technology has helped professionals make business decisions by delivering insights from public and private content—including company filings, event transcripts, news,…

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(1-25 of 52)

1
AlphaSense

AlphaSense is a market intelligence platform used by companies and financial institutions. Since 2011, their AI-based technology has helped professionals make business decisions by delivering insights from public and private content—including company filings, event transcripts, news,…

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2
IBM Watson Studio on Cloud Pak for Data

IBM Watson Studio enables users to build, run and manage AI models, and optimize decisions at scale across any cloud. IBM Watson Studio enables users can operationalize AI anywhere as part of IBM Cloud Pak® for Data, the IBM data and AI platform. The vendor states the solution simplifies…

3
PG Forsta HX Platform

The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution…

4
RapidMiner

RapidMiner is a data science and data mining platform, from Altair since the late 2022 acquisition. RapidMiner offers full automation for non-coding domain experts, an integrated JupyterLab environment for seasoned data scientists, and a visual drag-and-drop designer. RapidMiner’…

5
MonkeyLearn

MonkeyLearn is a Text Analysis platform that allows companies to create new value from text data.

6
Keatext

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-…

7
Chattermill

The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and…

8
InMoment Text Analytics

InMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text.

9
Infegy Atlas

Infegy Atlas is a social monitoring tool that moves beyond simple number counting to providing answers that help researchers better understand consumers through advanced automated analysis of social media.

10
Lang.ai

Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.

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Medallia Agent Connect

Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella…

12
Azure AI Language

Azure AI Language (formerly Azure Cognitive Service for Language) is a managed service to add natural language capabilities, from sentiment analysis and entity extraction to automated question answering. Users can identify key terms and phrases, understand sentiments, and build…

13
Textio

Textio is job listing optimization software. Textio analyzes the hiring outcomes of over 10 million job postings per month in order to assign a "Textio Score" to the user's job listing, and make suggestions for how to improve the language of the listing to attract better candidates.…

14
expert.ai NL Suite

The expert.ai NL Suite (formerly Cogito Intelligence Platform (CIP) from Expert System, rebranded expert.ai) performs analysis of unstructured data sets to organize, discover and explore information in order to support intelligence workflows by providing actionable insight as data…

15
Aylien

AYLIEN is an AI, NLP & Machine Learning startup based in Dublin, Ireland. They provide Text Analysis & News API's that allow users to make sense of human-generated content at scale. The AYLIEN News API can be used to aggregate, understand, and deliver relevant news in apps and solutions.…

16
General Sentiment (discontinued)

General Sentiment was a social media monitoring and analytics company providing social data to help brands make decisions based on content from sources including blogs, forums, Twitter, Facebook, television and radio broadcasting. The system used natural language processing and text…

17
Dovetail

Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in…

18
WordStat

Provalis Research is a developer of text analytics solutions such as WordStat, a powerful software for computer-assisted content analysis and text mining, and QDA Miner, an innovative mixed-methods qualitative data analysis software.

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Textrics

Textrics is an AI and ML-based Text Analytics suite that analyses customer sentiments through text written across various data sources.

20
Stratifyd

Stratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition…

21
Kimola Cognitive

Kimola Cognitive is a Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Top features of Kimola Cognitive are: Scrape Web and Collect Reviews Data analysis starts with data collection,…

22
MeaningCloud
0 reviews

MeaningCloud is a suite of text analytics solutions that is now from Reddit since the acquisition in the summer of 2022. MeaningCloud use cases encompass voice of the customer and people, social media analytics, supporting market and competitive intelligence gathering, or other general…

23
Service Management Group (SMG)
0 reviews

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution that combines technology with hands-on professional services to help organizations reduce churn and detractors and drive operational efficiencies. By delivering insights…

24
Lasso Moderation

Lasso Moderation provides content moderation tooling out of the box, providing content moderation with the help of AI, custom automation and a dashboard. Lasso Moderation provides solutions for chat, comment, communities, reviews and other user-generated content.

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Checkstep
0 reviews

Checkstep provides online platforms with a Software as a Service solution that automates content moderation processes. The platform offers better visibility of trust and safety workflows using AI-first tools. It is a fully hosted platform to review every piece of User-Generated Content,…

Learn More About Text Analysis Software

What Is Text Analysis Software?

Text analysis software, also referred to as text mining or text analytics software, uses natural language processing (NLP) to turn unstructured data into more meaningful data. Users invest in text analysis software to assist in data analysis, measure customer opinions contained in product reviews and feedback, support fact-based decision making for improving overall efficiency as well as providing a search facility.

NLP methods used by text analysis software include understanding key phrases, language, themes, and patterns used in the text. This data is drawn from text contained in sources such as emails, phone transcripts, surveys, and customer review boards. Rather than relying on humans to manually code test-based responses, these tools use artificial intelligence to provide more accurate and consistent text analysis.

One large benefit of using text analysis software is the ability to obtain visual representations of text-based data. For example, a frequency chart that plots the number of times specific pieces of feedback were mentioned. Text analysis tools can also be integrated with other analytics software, like business intelligence platforms.

Text Analysis Software Features

Some common features found within text analysis software include:

  • Language detection
  • Collaboration tools
  • Text & sentiment analysis
  • Data blending & cleansing
  • Natural language selection
  • AI machine learning
  • Customizable dashboards
  • Multi-language support
  • Knowledge management

Text Analysis Software Comparison

Though using text analysis software offers the users many benefits, be sure to keep in mind some key differences between products before purchasing one:

  • Data support. Prior to purchasing, it is important to note if the software is capable of supporting all file types, image enhancing, processing, and a range of languages.
  • Ease of use. Be sure the product is easy to learn or will at least provide helpful training materials to be able to utilize all the features provided.

Pricing Information

Pricing for text analysis software tools varies according to features and amount of users required. Some vendors will require only an annual payment, while others will charge per month.

Costs generally start at about $400 per year, for plans with limited features and users. Monthly rates can be as high as $2000 per month for plans with unlimited users and in-depth data analysis. Some vendors offer a free version or free trial of their text analysis platform.

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Frequently Asked Questions

What does text analysis software do?

Text analysis software tools use natural language processing (NLP) to analyze text-based data contained in emails, surveys, customer reviews, etc. The tool then produces insights about trends and patterns it identifies within the data.

What are the benefits of using text analysis software?

Using text analysis software enables businesses to gain a better understanding of patterns and trends in qualitative feedback and responses they get from customers. This can help improve customer support and satisfaction. Additionally, using text analysis tools instead of humans to interpret language data allows for more accurate and consistent results.

What are the best text analysis software products?

The top-rated text analysis tools include:

How much does text analysis software cost?

Vendors may require customers to pay either an annual or monthly subscription fee. The cost can be as low as $400 per year, for a limited text analysis software plan. More advanced plans can cost upwards of $200 per month, though these plans typically include more features and users.