Most Commonly Comparedto ChurnZero

Best ChurnZero Alternatives for Small Businesses

ClientSuccess

Score 8.4 out of 10

ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.

Higher Rated Features

  • Sponsor tracking
  • API

Best ChurnZero Alternatives for Medium-sized Companies

CustomerSuccessBox

Score 9.5 out of 10

What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores. CustomerSuccessBox…

Higher Rated Features

  • Sponsor tracking
  • Customer segmentation
  • Dashboards

Gainsight CS

Score 8.9 out of 10

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to…

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the Gainsight CS

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the Cisco Webex Experience Management (discontinued)

ClientSuccess

Score 8.4 out of 10

ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.

Higher Rated Features

  • Sponsor tracking
  • API

Totango

Score 8.1 out of 10

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the Totango

WalkMe

Score 8.0 out of 10

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the WalkMe

Planhat

Score 7.7 out of 10

Planhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the Planhat

Freshsuccess

Score 7.3 out of 10

Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their business. Health Scores - Monitor customer…

Higher Rated Features

  • Security
  • Role-based user permissions

Best ChurnZero Alternatives for Enterprises

Gainsight CS

Score 8.9 out of 10

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to…

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the Gainsight CS

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the Cisco Webex Experience Management (discontinued)

WalkMe

Score 8.0 out of 10

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.

Higher Rated Features

Customers are more satisfied with the features of ChurnZero than the WalkMe