What users are saying about
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Top Rated
207 Ratings
31 Ratings

ChurnZero

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Top Rated
207 Ratings
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Score 8.1 out of 100
31 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • ChurnZero ranks higher in 2 feature sets: Security, Platform & Infrastructure
  • ClientSuccess ranks higher in 3 feature sets: Customer Data Extraction / Integration, Customer Success Management, CSM Reporting & Analytics

Security

9.1

ChurnZero

91%
8.2

ClientSuccess

82%
ChurnZero ranks higher in 1/1 features

Role-based user permissions

9.1
91%
135 Ratings
8.2
82%
15 Ratings

Platform & Infrastructure

8.7

ChurnZero

87%
8.4

ClientSuccess

84%
ClientSuccess ranks higher in 4/4 features

API

8.8
88%
118 Ratings
10.0
100%
10 Ratings

Integration with Salesforce.com

8.7
87%
119 Ratings
9.0
90%
12 Ratings

Integration with Marketo

N/A
0 Ratings
7.3
73%
2 Ratings

Integration with Eloqua

N/A
0 Ratings
7.3
73%
2 Ratings

Customer Data Extraction / Integration

7.4

ChurnZero

74%
8.9

ClientSuccess

89%
ClientSuccess ranks higher in 2/2 features

Product usage

7.9
79%
156 Ratings
8.4
84%
14 Ratings

Help desk / support tickets

6.9
69%
125 Ratings
9.4
94%
12 Ratings

Customer Success Management

8.2

ChurnZero

82%
8.6

ClientSuccess

86%
ClientSuccess ranks higher in 5/7 features

NPS surveys

8.4
84%
140 Ratings
7.0
70%
9 Ratings

Sponsor tracking

7.0
70%
54 Ratings
9.4
94%
11 Ratings

Customer profiles

8.3
83%
151 Ratings
9.0
90%
17 Ratings

Automated workflow

8.4
84%
155 Ratings
8.9
89%
17 Ratings

Internal collaboration

8.0
80%
128 Ratings
7.7
77%
16 Ratings

Customer health scoring

8.3
83%
159 Ratings
9.0
90%
17 Ratings

Customer segmentation

8.8
88%
155 Ratings
9.0
90%
16 Ratings

CSM Reporting & Analytics

7.9

ChurnZero

79%
8.4

ClientSuccess

84%
ChurnZero ranks higher in 2/4 features

Customer health trends

7.9
79%
153 Ratings
9.0
90%
15 Ratings

Engagement analytics

8.3
83%
151 Ratings
8.1
81%
13 Ratings

Revenue forecasting

7.7
77%
25 Ratings
7.6
76%
14 Ratings

Dashboards

7.7
77%
157 Ratings
9.0
90%
17 Ratings

Attribute Ratings

  • ChurnZero is rated higher in 1 area: Likelihood to Recommend
  • ClientSuccess is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.5

ChurnZero

85%
163 Ratings
7.6

ClientSuccess

76%
18 Ratings

Likelihood to Renew

9.1

ChurnZero

91%
3 Ratings

ClientSuccess

N/A
0 Ratings

Usability

8.0

ChurnZero

80%
76 Ratings

ClientSuccess

N/A
0 Ratings

Availability

9.1

ChurnZero

91%
1 Rating

ClientSuccess

N/A
0 Ratings

Performance

6.4

ChurnZero

64%
1 Rating

ClientSuccess

N/A
0 Ratings

Support Rating

8.0

ChurnZero

80%
76 Ratings
10.0

ClientSuccess

100%
2 Ratings

In-Person Training

6.4

ChurnZero

64%
1 Rating

ClientSuccess

N/A
0 Ratings

Online Training

7.3

ChurnZero

73%
2 Ratings

ClientSuccess

N/A
0 Ratings

Implementation Rating

8.9

ChurnZero

89%
2 Ratings

ClientSuccess

N/A
0 Ratings

Configurability

6.4

ChurnZero

64%
1 Rating

ClientSuccess

N/A
0 Ratings

Ease of integration

7.3

ChurnZero

73%
1 Rating

ClientSuccess

N/A
0 Ratings

Product Scalability

9.1

ChurnZero

91%
1 Rating

ClientSuccess

N/A
0 Ratings

Vendor post-sale

9.1

ChurnZero

91%
1 Rating

ClientSuccess

N/A
0 Ratings

Likelihood to Recommend

ChurnZero

For companies just beginning to implement Customer Success Managers and looking to fight churn, ChurnZero is a great first step! Very user-friendly and an all-in-one multitool that offers endless value to a team. I believe Account Managers/Executives can find a lot of value in this software as well, specifically in upsells and being more informed on accounts.
Read full review

ClientSuccess

Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
Read full review

Pros

ChurnZero

  • Allows for flexible creation of user milestones and metrics that we want to keep track of as a company.
  • Provides a complete picture of customer activity.
  • Enables our team to work on our individual tasks while utilizing our data to provide efficient and insightful reporting metrics.
Read full review

ClientSuccess

  • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
  • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
  • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
  • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
Read full review

Cons

ChurnZero

  • This is not an implementation process that can be handled by one person unless they are given time. The process can be dev-less, but, it's going to be important to put a team on this implementation process to make sure that all bases are covered.
Read full review

ClientSuccess

  • The support view takes a few steps to get to the meat and potatoes.
  • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
Read full review

Pricing Details

ChurnZero

Starting Price

Editions & Modules

ChurnZero editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    ClientSuccess

    Starting Price

    Editions & Modules

    ClientSuccess editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      ChurnZero

      It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
      Read full review

      ClientSuccess

      No answers on this topic

      Usability

      ChurnZero

      ChurnZero has an easy-to-use powerful interface. It takes the guesswork out of understanding who is getting use of their subscription versus those who will most likely not renew. It allows me to proactively contact my clients to try and turn things around before the renewal process or upgrade those clients who are using their subscriptions.
      Read full review

      ClientSuccess

      No answers on this topic

      Reliability and Availability

      ChurnZero

      Quick response by the CZ team.
      Read full review

      ClientSuccess

      No answers on this topic

      Support Rating

      ChurnZero

      I have not worked directly with their tech support, but our CSMs from ChurnZero, Krista, and Madison have been wonderful to work with in helping us with the adoption of the software. Other people on our team have worked with their tech support and had generally good experiences.
      Read full review

      ClientSuccess

      They are SUPER responsive...even for late night inquiries.
      Read full review

      Online Training

      ChurnZero

      The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
      Read full review

      ClientSuccess

      No answers on this topic

      Implementation Rating

      ChurnZero

      I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.
      Read full review

      ClientSuccess

      No answers on this topic

      Alternatives Considered

      ChurnZero

      Gainsight CS and Gainsight PX are both amazing platforms in their own right, but the integrations between the two are still (many years post-acquisition of aptrinsic) just okay. Gainsight is certainly moving in the right direction, with its acquisition of inside for example. But the behemoth platform is still a few years away from being a true single pane of glass. From an ops perspective, seeing that ChurnZero had many of these elements married into a single platform was comforting. Things just work and the UX/UI greatly benefits from having the tools integrated. Where in Gainsight, if I wanted to make a multi-channel touch campaign within Journey Orchestrator, I'd need to set aside at least an hour (if not more - if the audience for that JO was going to be complex) to build out a proper journey. ChurnZero makes building these journeys extremely easy. Even the building of audiences is easy. In fact, the Segments feature alone within ChurnZero is just lightyears better than what I was working on within Gainsight, plus it's something I was able to empower my CSMs to be able to use.
      Read full review

      ClientSuccess

      HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
      Read full review

      Scalability

      ChurnZero

      Easy to escalate.
      Read full review

      ClientSuccess

      No answers on this topic

      Return on Investment

      ChurnZero

      • Comprehensive Health Scoring allows us to react quickly to potential issues, saving customers before they become truly at risk. This helps us retain more customers/ARR.
      • Better internal collaboration - With the sync of many fields within SFDC and ChurnZero, allows for better collaboration and visibility of what the other members of the Account Team are working on.
      • CS productivity - CSMs and Scaled CS are now more productive because we have been able to automate many tasks/emails while still giving a personalized touch.
      Read full review

      ClientSuccess

      • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
      • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
      • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
      Read full review

      Screenshots

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