Chose ChurnZero
It is easy to integrate with our systems and it has all the required fields as well.
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A | |
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
ChurnZero | CustomerSuccessBox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | $499 per user | ||||||||||||||
Additional Details | — | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | ||||||||||||||
More Pricing Information |
ChurnZero | CustomerSuccessBox | |
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Considered Both Products | ChurnZero | CustomerSuccessBox No answer on this topic |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ChurnZero | CustomerSuccessBox | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChurnZero | CustomerSuccessBox | |
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Likelihood to Recommend | 7.9 (226 ratings) | 9.5 (15 ratings) |
Likelihood to Renew | 8.7 (5 ratings) | - (0 ratings) |
Usability | 6.2 (130 ratings) | 9.3 (15 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 5.9 (122 ratings) | 9.3 (15 ratings) |
In-Person Training | 6.4 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (3 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
ChurnZero | CustomerSuccessBox | |
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Likelihood to Recommend | ChurnZero | Customer Success Box |
Pros | ChurnZero | Customer Success Box |
Cons | ChurnZero | Customer Success Box |
Likelihood to Renew | ChurnZero | Customer Success Box No answers on this topic |
Usability | ChurnZero | Customer Success Box |
Reliability and Availability | ChurnZero | Customer Success Box No answers on this topic |
Support Rating | ChurnZero | Customer Success Box |
Online Training | ChurnZero | Customer Success Box No answers on this topic |
Implementation Rating | ChurnZero | Customer Success Box No answers on this topic |
Alternatives Considered | ChurnZero | Customer Success Box |
Scalability | ChurnZero | Customer Success Box No answers on this topic |
Return on Investment | ChurnZero | Customer Success Box |
ScreenShots | ChurnZero Screenshots | CustomerSuccessBox Screenshots |