What users are saying about
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Top Rated
192 Ratings

ChurnZero

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Top Rated
192 Ratings
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Score 8.3 out of 100
27 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Security

    9.1

    ChurnZero

    91%

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 1/1 features

    Role-based user permissions

    9.1
    91%
    127 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.8

    ChurnZero

    88%

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 2/2 features

    API

    8.8
    88%
    110 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.7
    87%
    113 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    7.4

    ChurnZero

    74%

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 2/2 features

    Product usage

    7.9
    79%
    146 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    6.9
    69%
    116 Ratings
    N/A
    0 Ratings

    Customer Success Management

    8.2

    ChurnZero

    82%

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 7/7 features

    NPS surveys

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Sponsor tracking

    7.0
    70%
    50 Ratings
    N/A
    0 Ratings

    Customer profiles

    8.3
    83%
    142 Ratings
    N/A
    0 Ratings

    Automated workflow

    8.4
    84%
    146 Ratings
    N/A
    0 Ratings

    Internal collaboration

    8.0
    80%
    120 Ratings
    N/A
    0 Ratings

    Customer health scoring

    8.3
    83%
    149 Ratings
    N/A
    0 Ratings

    Customer segmentation

    8.8
    88%
    145 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    7.9

    ChurnZero

    79%

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 4/4 features

    Customer health trends

    7.9
    79%
    143 Ratings
    N/A
    0 Ratings

    Engagement analytics

    8.3
    83%
    141 Ratings
    N/A
    0 Ratings

    Revenue forecasting

    7.7
    77%
    19 Ratings
    N/A
    0 Ratings

    Dashboards

    7.7
    77%
    147 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Webex Experience Management is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.5

    ChurnZero

    85%
    153 Ratings
    8.6

    Cisco Webex Experience Management

    86%
    10 Ratings

    Likelihood to Renew

    9.1

    ChurnZero

    91%
    2 Ratings

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Usability

    8.0

    ChurnZero

    80%
    66 Ratings
    8.2

    Cisco Webex Experience Management

    82%
    1 Rating

    Availability

    9.1

    ChurnZero

    91%
    1 Rating

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Performance

    6.4

    ChurnZero

    64%
    1 Rating

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Support Rating

    8.0

    ChurnZero

    80%
    67 Ratings
    8.2

    Cisco Webex Experience Management

    82%
    1 Rating

    In-Person Training

    6.4

    ChurnZero

    64%
    1 Rating

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Online Training

    7.3

    ChurnZero

    73%
    2 Ratings

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Implementation Rating

    6.4

    ChurnZero

    64%
    1 Rating

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Product Scalability

    9.1

    ChurnZero

    91%
    1 Rating

    Cisco Webex Experience Management

    N/A
    0 Ratings

    Likelihood to Recommend

    ChurnZero

    This is a truly impressive platform and tool for any business. Sure, it requires some effort and time to set up. However, ChurnZero has a team of dedicated and knowledgeable associates that will help you every step of the way. You really need to treat them like an extension of your own team, but the effort to get everything set up and functional is well worth it. Highly recommended.
    Joseph Clark | TrustRadius Reviewer

    Cisco Webex Experience Management

    Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
    Dr. ROOPESH RAO | TrustRadius Reviewer

    Pros

    ChurnZero

    • Onboarding Experience - I'm paired with my CSM and a Technical Solutions Engineer right from the start. We meet constantly and they help drive adoption for both myself as well as my CSM team.
    • UI/UX - The user experience for the CSM is very straightforward and user-friendly. Having an easy-to-use platform means it's easier for me as the ops manager to drive the adoption of new campaigns within ChurnZero for my team.
    • Segments - The bedrock of ChurnZero. The building of segments and their use within the platform makes targeting reports, plays, journeys, alerts, dashboards, you name it - so incredibly easy to do. It's also something our CSMs can be empowered to build themselves in private views, allowing me to no longer be a blocker on asks from my team.
    Will Patterson | TrustRadius Reviewer

    Cisco Webex Experience Management

    • Audio and video quality is amazing.
    • Screen sharing is easy.
    • Very secure connection.
    • Collaboration is made easy.
    • Easy access thanks to different versions available.
    Lianet Silvester | TrustRadius Reviewer

    Cons

    ChurnZero

    • We have only come across very minor things that haven't been possible. For the most part, 99% of what we want to do is possible. The things we haven't been able to do have to do with sorting dashboard reports and seeing % of ChurnScores on a pie chart. Neither of which are deal-breakers but would be definitely nice to have. I have been in the SaaS industry for over 15 years on the sales/account management/customer success side. I went into this expecting to be disappointed during implementation on something that wouldn't be possible and I have been very pleasantly surprised to not have that experience.
    Alaina Loori | TrustRadius Reviewer

    Cisco Webex Experience Management

    • No break out rooms[.]
    • Expensive relative to other similar products[.]
    • Video call is not effective as Zoom[.]
    • Ask to download client always[.]
    Kalavati Singh | TrustRadius Reviewer

    Pricing Details

    ChurnZero

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ChurnZero Editions & Modules

    Additional Pricing Details

    Cisco Webex Experience Management

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month / 50 Responses / 1 user

    Cisco Webex Experience Management Editions & Modules

    Edition
    FREE$01
    BASIC$252
    STANDARD$503
    PREMIUM$1004
    EASY12 ¢5
    ENTERPRISE$5006
    1. Per Month / 50 Responses / 1 user
    2. Per Month / 200 Responses / 2 users
    3. Per Month / 500 Responses / 2 users
    4. Per Month / 1000 Responses / 4 users
    5. Per Response / Unlimited users
    6. Customized Usage Packages
    Additional Pricing Details

    Likelihood to Renew

    ChurnZero

    ChurnZero 9.1
    Based on 2 answers
    It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
    Samuel Hewstone | TrustRadius Reviewer

    Cisco Webex Experience Management

    No score
    No answers yet
    No answers on this topic

    Usability

    ChurnZero

    ChurnZero 8.0
    Based on 66 answers
    This is the area I'd say ChurnZero could improve on. I have a lot of minor issues with things like the email editor, finding the correct merge fields, or custom fields to select and use. It never causes significant problems, but still, improvements would be welcomed.
    Ryan DeAngelo | TrustRadius Reviewer

    Cisco Webex Experience Management

    Cisco Webex Experience Management 8.2
    Based on 1 answer
    No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
    Badri Sampath | TrustRadius Reviewer

    Reliability and Availability

    ChurnZero

    ChurnZero 9.1
    Based on 1 answer
    Quick response by the CZ team.
    Beatriz de Rosa Soares | TrustRadius Reviewer

    Cisco Webex Experience Management

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ChurnZero

    ChurnZero 8.0
    Based on 67 answers
    The customer support is very responsive whenever you need help with something within the platform. I've never had a bad experience over my tenure at my current employer. They usually reply within 1 hour or less via email correspondence. Please keep up the good work with the customer support team, and we know it's not an easy one.
    Zlatan Divjakinja | TrustRadius Reviewer

    Cisco Webex Experience Management

    Cisco Webex Experience Management 8.2
    Based on 1 answer
    Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
    Badri Sampath | TrustRadius Reviewer

    Online Training

    ChurnZero

    ChurnZero 7.3
    Based on 2 answers
    The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
    Ben Butler | TrustRadius Reviewer

    Cisco Webex Experience Management

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ChurnZero

    ChurnZero 6.4
    Based on 1 answer
    Sometimes, it can be hard to implement other systems to CZ.
    Beatriz de Rosa Soares | TrustRadius Reviewer

    Cisco Webex Experience Management

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ChurnZero

    Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that other solution didn't have. Overall, ChurnZero felt like the most complete solution for end-to-end customer experience and success management.
    Mike Holihan | TrustRadius Reviewer

    Cisco Webex Experience Management

    Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
    Mark Rosenberg | TrustRadius Reviewer

    Scalability

    ChurnZero

    ChurnZero 9.1
    Based on 1 answer
    Easy to escalate.
    Beatriz de Rosa Soares | TrustRadius Reviewer

    Cisco Webex Experience Management

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ChurnZero

    • ChurnZero has helped me save numerous customer accounts from churning. It also helps me understand how to re-engage distant customers. It's been crucial for managing accounts in onboarding or purchasing new products.
    • I do think my company is missing aspects of onboarding journey data regarding the types of journeys that take longer or having fields that would relate to why users are struggling to adopt the software and that would be helpful for the types of customers that I work with on a daily basis.
    • I really appreciate how ChurnZero alerts me of what journeys are falling behind, stuck, etc. It really does help to know if I've missed updating a task or if I need to reconnect with a user I haven't touched base with in awhile. This saves my company from losing customers and preventing customers from failing their journeys.
    Chauntee Clark | TrustRadius Reviewer

    Cisco Webex Experience Management

    • Improved on work speed and efficiency by working in great and organized teams.
    • Management of customer journey in an orderly way.
    • It cuts off some people from joining or participating in a meeting.
    Pramit Sharma | TrustRadius Reviewer

    Screenshots

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