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Cisco IP Phones

Score9 out of 10

157 Reviews and Ratings

What is Cisco IP Phones?

Cisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.

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Categories & Use Cases

Media

Screenshot of Cisco IP Phone 8865 with One KEM, Charcoal
Cisco IP Phones
Screenshot of Cisco IP Phone 8800 Series Desk Family, charcoal
Screenshot of Cisco IP Phone 8800 Series Desk Family, white
Screenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white
Screenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white

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Screenshot of Cisco IP Phone 8865 with One KEM, Charcoal

Who Buys & Uses Cisco IP Phones

Cisco IP Phones Reviews

What users are saying about Cisco IP Phones.
View all Cisco IP Phones reviews

Pros

  • Exceptional call quality and clarity with consistent performance.
  • Robust security protocols including end-to-end encryption.
  • Significant reduction in internal and long-distance communication costs.

Cons

  • Reliance on wired connections limits deployment flexibility.
  • Requires deep expertise for setup and ongoing management.
  • Performance is highly susceptible to network conditions and lag.

My experience with Cisco IP Phones at my security services company

Rajat Kumar
Security officer in Professional Services at The alert force (501-1000 employees)

Use Cases and Deployment Scope

For my role as a operation manager at my security services company [...] Cisco IP Phones are useful tool for managing our security guards, gunman, cleint locations, and field operations across our multiple sites. It helps me to create centralized communication with all sites I can use my office phone to communicate with site supervisors, guards, branch offices, and cleint representatives without remembering any ones number we can connect directly or cal my team multiple at one time saves a lot of time.

Pros

  • Centralized communication with all branches
  • Faster attendance and deployment coordination
  • Better emergency escalation

Cons

  • Limited mobility in field operations
  • More dependency on internet and power supply
  • Live tracking is not possible

Return on Investment

  • Better events provides more professional clients
  • Emergency escalation is very quick
  • Improved accountability and coordination

Alternatives Considered

Cisco Headsets

Other Software Used

Cisco 1000 Series Aggregation Services Routers (ASR 1000), Cisco 5520 Wireless Controller, Cisco 3504 WLAN Controller

Cisco IP Phones - Cisco 7800 phone products

Incentivized
Verified User
Analyst in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

We use Cisco IP phones all across our community. They provide stable VoIP communication necessary to conduct business across every single one of our departments. We also use them to bridge internet to our users to save on the amount of ports we have to patch in lowering the cost of effective operations by reducing the amount of switches needed per site.

Pros

  • Stable VoIP calls
  • Expansive programing through Call manager
  • bridge for Ethernet for end users

Cons

  • Soft phone or GUI interface for feature utilization
  • call log software

Return on Investment

  • Moderate buy in but reliable products
  • Continued license agreement costs

Corporate and collaboration benefits of IP phones

Incentivized
Jorge Guimaraes
Cybersecurity Analyst in Information Technology at TRE-PA (1001-5000 employees)

Use Cases and Deployment Scope

We use Cisco IP phones throughout the company, in every room and department, and they have made our daily work much easier. We used to have many problems with lack of communication and differing opinions due to a lack of conversation and contact with other departments, but with the IP phone we have been able to align our conversations and improve the organizational environment. We can now maintain a safe, healthy, and friendly environment in all departments.

Pros

  • VoIP communication
  • Speakerphone
  • Power over Ethernet (PoE)
  • Extension Mobility
  • HD Voice

Cons

  • Cordless Phones
  • Mobile application for connecting to a smartphone.
  • Known Number Setting

Return on Investment

  • With the contracting of many units, we know the price has gone down.
  • I didn't get many details about the prices.

Instant communication with Cisco IP Phones

Incentivized
Verified User
Manager in Marketing (10,001+ employees)

Use Cases and Deployment Scope

Cisco IP phones has made it easier for us to connect with people in different departments with just a tap of number without any seperate lease line charges. It solves the problem of remembering long contact numbers and makes the intra organizational communication simple and aglie. It is suitable to connect instantly within our marketing team and co-ordiante regularly on task and campaign updates.

Pros

  • Super secure phone line avoids loss of information or security issues
  • Negligible or no downtime
  • High quality communication which avoids any signal or audio loss

Cons

  • Lack of simplicity in adminstration of this service
  • High cost of installation and maintainence
  • Highly dependent on local internet and Cisco servers

Return on Investment

  • It has improved our aglity to take decisions after short and instant conversations
  • Reduced dependency on physical meetings
  • Reduced cost of communication

Alternatives Considered

AudioCodes 400HD Series IP Phones and GO Intranet

Other Software Used

Cisco 3504 WLAN Controller, Cisco Unified Contact Center, Webex App

Cisco IP Phones: An one time purchase for your office communication

Incentivized
Verified User
Manager in Product Management (51-200 employees)

Use Cases and Deployment Scope

We use Cisco IP Phones in our organization to communicate between employees. It resolves the cell phone uses to communicate internally and quickly.

Pros

  • Redial
  • Contact List
  • Recent Call List

Cons

  • It can add always on display
  • It can add wifi connectivity
  • It can a little bit slim to reduce space on the desk

Return on Investment

  • It has reduced the cell phone cost for internal office communication
  • Though initial cost is high but in the long run, it's really cost effective.

Alternatives Considered

Yealink Conference Phones

Other Software Used

WhatsApp Business, Microsoft Teams, Google Meet