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Cisco IP Phones

Score9 out of 10

155 Reviews and Ratings

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What is Cisco IP Phones?

Cisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.

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Categories & Use Cases

Media

Screenshot of Cisco IP Phone 8865 with One KEM, Charcoal
Cisco IP Phones
Screenshot of Cisco IP Phone 8800 Series Desk Family, charcoal
Screenshot of Cisco IP Phone 8800 Series Desk Family, white
Screenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white
Screenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white

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Screenshot of Cisco IP Phone 8865 with One KEM, Charcoal

Who Buys & Uses Cisco IP Phones

Cisco IP Phones Reviews

What users are saying about Cisco IP Phones.
View all Cisco IP Phones reviews

Pros

  • Exceptional call quality and clarity with consistent performance.
  • Robust security protocols including end-to-end encryption.
  • Significant reduction in internal and long-distance communication costs.

Cons

  • Reliance on wired connections limits deployment flexibility.
  • Requires deep expertise for setup and ongoing management.
  • Performance is highly susceptible to network conditions and lag.

Cisco IP Phones - Cisco 7800 phone products

Incentivized
Verified User
Analyst in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Cisco IP phones all across our community. They provide stable VoIP communication necessary to conduct business across every single one of our departments. We also use them to bridge internet to our users to save on the amount of ports we have to patch in lowering the cost of effective operations by reducing the amount of switches needed per site.

Pros

  • Stable VoIP calls
  • Expansive programing through Call manager
  • bridge for Ethernet for end users

Cons

  • Soft phone or GUI interface for feature utilization
  • call log software

Return on Investment

  • Moderate buy in but reliable products
  • Continued license agreement costs

Instant communication with Cisco IP Phones

Incentivized
Verified User
Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

Cisco IP phones has made it easier for us to connect with people in different departments with just a tap of number without any seperate lease line charges. It solves the problem of remembering long contact numbers and makes the intra organizational communication simple and aglie. It is suitable to connect instantly within our marketing team and co-ordiante regularly on task and campaign updates.

Pros

  • Super secure phone line avoids loss of information or security issues
  • Negligible or no downtime
  • High quality communication which avoids any signal or audio loss

Cons

  • Lack of simplicity in adminstration of this service
  • High cost of installation and maintainence
  • Highly dependent on local internet and Cisco servers

Return on Investment

  • It has improved our aglity to take decisions after short and instant conversations
  • Reduced dependency on physical meetings
  • Reduced cost of communication

Alternatives Considered

AudioCodes 400HD Series IP Phones and GO Intranet

Other Software Used

Cisco 3504 WLAN Controller, Cisco Unified Contact Center, Webex App

Corporate and collaboration benefits of IP phones

Incentivized
Jorge Guimaraes
Cybersecurity Analyst in Information Technology at TRE-PA (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Cisco IP phones throughout the company, in every room and department, and they have made our daily work much easier. We used to have many problems with lack of communication and differing opinions due to a lack of conversation and contact with other departments, but with the IP phone we have been able to align our conversations and improve the organizational environment. We can now maintain a safe, healthy, and friendly environment in all departments.

Pros

  • VoIP communication
  • Speakerphone
  • Power over Ethernet (PoE)
  • Extension Mobility
  • HD Voice

Cons

  • Cordless Phones
  • Mobile application for connecting to a smartphone.
  • Known Number Setting

Return on Investment

  • With the contracting of many units, we know the price has gone down.
  • I didn't get many details about the prices.

Cisco IP Phones: An one time purchase for your office communication

Incentivized
Verified User
Manager in Product Management (51-200 employees employees)

Use Cases and Deployment Scope

We use Cisco IP Phones in our organization to communicate between employees. It resolves the cell phone uses to communicate internally and quickly.

Pros

  • Redial
  • Contact List
  • Recent Call List

Cons

  • It can add always on display
  • It can add wifi connectivity
  • It can a little bit slim to reduce space on the desk

Return on Investment

  • It has reduced the cell phone cost for internal office communication
  • Though initial cost is high but in the long run, it's really cost effective.

Alternatives Considered

Yealink Conference Phones

Other Software Used

WhatsApp Business, Microsoft Teams, Google Meet

Cisco IP Phones A Phone with HD Call Quality Robust Security Features

Incentivized
Verified User
Professional (501-1000 employees employees)

Use Cases and Deployment Scope

We use Cisco IP Phones in our organization to communicate with colleagues that are not nearby our workstation. That person could locate on other floor or other location of the country. It helps us to reduce SIM calling cost for communication. Moreover the connection is reliable, call quality is crystal clear.

Pros

  • It offers stable connection at the time of calling
  • The contact book is very user-friendly.
  • It allows group calling which is really helpful in terms of conferencing.
  • It support PoE. So no need of power adapter nearby.

Cons

  • Cisco IP Phones could integrate good wifi connectivity so that it works without any cable connection.
  • Many users use True Wireless Earbuds. So there should quick Bluetooth connectivity with Bluetooth headset without connected with wired things.

Return on Investment

  • Cisco IP Phones has reduced inter-employee communication cost. Before employee use SIM calling which is really costly. After adding Cisco IP Phones to the office, they connect with it which is based internet.
  • Cisco IP Phones are easy to use. IT configures it once. There is little troubleshoot requires for Cisco IP Phones. So, it helps to save the troubleshoot time.

Alternatives Considered

Yealink Conference Phones

Other Software Used

Google Meet, Microsoft Teams