Cisco Unified Communications Manager (Call Manager) Reviews
Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)Competitors and Alternatives

Most Commonly Comparedto Cisco Unified Communications Manager (Call Manager)

Best Cisco Unified Communications Manager (Call Manager) Alternatives for Small Businesses

CloudTalk

Score 9.7 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the CloudTalk

Popular Integrations

OpenPhone

Score 9.2 out of 10

OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

Higher Rated Features

  • VoIP system collaboration
  • Call Management
  • Mobile apps

Popular Integrations

CallFire

Score 9.4 out of 10

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

Higher Rated Features

  • Call Management
  • Cloud PBX
  • Call recording

Popular Integrations

Nextiva Business Phone Service

Score 9.0 out of 10

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

8x8 X Series

Score 8.8 out of 10

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.

Higher Rated Features

  • Cloud PBX
  • VoIP system collaboration
  • Call Management

Popular Integrations

Zoom Phone

Score 8.8 out of 10

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

Broadvoice

Score 8.7 out of 10

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Higher Rated Features

  • Cloud PBX
  • Call Management
  • Call recording

Popular Integrations

PanTerra Networks

Score 8.7 out of 10

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the PanTerra Networks

Popular Integrations

Rakuten Viber

Score 7.3 out of 10

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Higher Rated Features

  • Cloud PBX
  • Call Management
  • VoIP system collaboration

Popular Integrations

Aircall

Score 8.0 out of 10

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Higher Rated Features

  • VoIP system collaboration
  • Cloud PBX
  • Call recording

Popular Integrations

Best Cisco Unified Communications Manager (Call Manager) Alternatives for Medium-sized Companies

CloudTalk

Score 9.7 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the CloudTalk

Popular Integrations

Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Cisco Business Edition 7000 (discontinued)

Popular Integrations

Nextiva Business Phone Service

Score 9.0 out of 10

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

8x8 X Series

Score 8.8 out of 10

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.

Higher Rated Features

  • Cloud PBX
  • VoIP system collaboration
  • Call Management

Popular Integrations

Zoom Phone

Score 8.8 out of 10

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

PanTerra Networks

Score 8.7 out of 10

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the PanTerra Networks

Popular Integrations

Genesys Cloud CX

Score 8.5 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Genesys Cloud CX

Popular Integrations

Webex Calling

Score 8.4 out of 10
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Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Higher Rated Features

  • Cloud PBX
  • Call Management
  • Call recording

Popular Integrations

Talkdesk

Score 8.3 out of 10

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Talkdesk

Popular Integrations

Best Cisco Unified Communications Manager (Call Manager) Alternatives for Enterprises

Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Cisco Business Edition 7000 (discontinued)

Popular Integrations

Zoom Phone

Score 8.8 out of 10

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.

Higher Rated Features

  • Call Management
  • Cloud PBX
  • VoIP system collaboration

Popular Integrations

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Genesys Cloud CX

Popular Integrations

Webex Calling

Score 8.4 out of 10
Start a Free Trial

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Higher Rated Features

  • Cloud PBX
  • Call Management
  • Call recording

Popular Integrations

Talkdesk

Score 8.3 out of 10

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Talkdesk

Popular Integrations

Rakuten Viber

Score 7.3 out of 10

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Higher Rated Features

  • Cloud PBX
  • Call Management
  • VoIP system collaboration

Popular Integrations

Sprinklr Service

Score 8.1 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Sprinklr Service

Popular Integrations

Fuze

Score 8.1 out of 10

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Higher Rated Features

  • Call reports
  • Call recording
  • Multi-level Interactive Voice Response (IVR)

Popular Integrations

Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Communications Manager (Call Manager) than the Skype for Business, now part of Microsoft Teams

Popular Integrations