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Citrix Gateway

Score8.4 out of 10

71 Reviews and Ratings

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What is Citrix Gateway?

Citrix Gateway (or Citrix NetScaler Gateway) is an access gateway with SSL VPN solution, providing single sign-on (SSO) and authentication for remote end users of network assets.

Categories & Use Cases

Reviews

What users are saying about Citrix Gateway.
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My Experience With Citrix Gateway.

Incentivized
Rudy Nyaga
Team Lead in Information Technology at Ville d'Andenne (201-500 employees employees)

Use Cases and Deployment Scope

We use Citrix Gateway for remote access, enabling our hybrid teams to access business apps and desktops from any location. It is one tool that makes remote work possible, and it ensures our teams can work effectively no matter their location. In addition, we use Citrix Gateway for access control, allowing teams to access company resources through a single interface for security.

Pros

  • Makes secure remote access easy.
  • It makes authentication and authorization seamless.
  • Comes wing Single Sign On features.
  • Comes with a dependable MFA feature.
  • Unified access point - users can access all application using a single interface.

Cons

  • We have experienced data leakages and this needs to be addressed.
  • The tool suffers critical vulnerabilities when it comes to authentication.

Return on Investment

  • With Citrix Gateway in place, our hybrid teams can access desktops, apps, and other business resources remotely, enabling remote work.
  • Having the tool in place makes remote work possible. This means our business processes never stop, no matter the teams' locations.
  • With the security features of Citrix Gateway, we're assured that our business data and other resources are always secure.

Usability

Other Software Used

Astonish Email, SMAC Meeting Room, Comodo Antivirus

My Experience With Citrix Gateway.

Incentivized
David Afeudjio
IT Manager in Information Technology at CUGIT Consulting (51-200 employees employees)

Use Cases and Deployment Scope

Our teams use Citrix Gateway for remote access, and the tool ensures employees can access apps and business resources from anywhere. In addition, Citrix Gateway is a great single sign-on solution for our virtual applications, web applications, and desktops. It is an instrumental tool for our hybrid teams, thanks to Zero Trust Access, and it also helps boost application performance.

Pros

  • It simplifies IT management - has greatly reduced our IT administrative burden.
  • It enhances contextual access and security. Policy-based access helps improve security by considering location, device, and user identity.
  • Unified access and performance. The tool ensures a single point of entry for all applications.

Cons

  • Unpatched devices can lead to denial of services.
  • Latency and disconnects - high server load leads to slow connection.

Return on Investment

  • The security features offered by Citrix Gateway ensure no data compromises, thereby saving us resources.
  • With Citrix Gateway in place, accessing business resources securely and from any location is easy, making it possible for our business to have a hybrid team and saving us money.
  • The tool ensures better app performance thanks to the ease of redirecting traffic to the best available resource location.

Usability

Other Software Used

AhnLab Endpoint Security, Cisco Cloud Email Security, GoTo Meeting

A Smooth and Secure Remote Access Solution For Business

Danisa Kaniaru
IT Specialist in Information Technology at Asociación de Internautas (51-200 employees employees)

Use Cases and Deployment Scope

Citrix Gateway has been our unified remote access solution and we have it deployed across all departments. The tool makes it possible for our hybrid workforce to work from any location while ensuring business resources such as desktops, apps, and data are secure. The MFA and SSO helps boost security when our remote teams are accessing company resources. Citrix Gateway makes it possible for remote teams to work efficiently.

Pros

  • It provides great features for remote access.
  • It provides a unified access and SSO which simplifies user experience.
  • It is a highly scalable and flexible solution.
  • Comprehensive monitoring makes it easy to analyze session performance.
  • It supports VPN-less access which is a plus - teams can access company resources remotely without the need to use a VPN.

Cons

  • I have experienced authentication failures severally.
  • Session disconnection instances need to be improved.

Return on Investment

  • Teams can securely access company desktops and resources and we never have to worry about security of our resources - desktops, and data.
  • Ability to work remotely means we can have issues solved in real-time especially IT related even if the available IT expert is not on-site - saves time and ensures continuity.
  • Having teams work efficiently/effectively remotely boosts employee experience hence better productivity.
  • Citrix Gateway is truly value for money.

Usability

Other Software Used

Communique Conferencing, F-Secure Anti-Virus, Cisco Endpoint Security Analytics

Thanks for making my job easier

Incentivized
Julia Timmins
CCRA in Customer Service at UCHealth (501-1000 employees employees)

Use Cases and Deployment Scope

With my company we use Citrix gateway to help connect our calls with our system. This helps auto populate the correct patient to help ensure we are taking care of our patients as fast as wr can. Citrix is a fast and effective way to help our team take calls to help schedule appts and assist them with daily needs. Thank you Citrix!

Pros

  • Loads patient data
  • fast and effective
  • Helps analyze who we are talking to

Cons

  • Sometimes Citrix crashes
  • Have a more detailed option of patients

Return on Investment

  • Fast reliability!

Usability

Alternatives Considered

Citrix Gateway

Citrix is easy to navigate but is held back due to simple years-long issues

Incentivized
Verified User
Administrator in Human Resources (51-200 employees employees)

Use Cases and Deployment Scope

Our company's people across multiple countries access applications such as Spectra and related apps (i.e. Aura, Workflow, PF) in order to set up suppliers, submit Purchase Orders (POs), submit expense claims, and further detailed work as required by our Finance team/People & Culture. Beyond our Finance team's daily use, the entire company accesses Citrix typically minimum on a monthly basis to submit their expense claims, though many of our people work with POs, so access Citrix much more than this. It is a part of our typical onboarding and new new laptop set up processes globally, since it is so widely used.

Pros

  • Very clean landing page
  • Easy connection to Okta
  • One-size-fits-all accessibility for different app assignment needs
  • Very clean and easy to understand settings page
  • Quick Access favourites page
  • Ability to link webpages as well as applications from the admin end for selected users

Cons

  • Opening of apps - it often crashes. My coworker even told me a trick to 'spam click' the app when it shows a certain error to be able to bypass it to get the app open.
  • Ability to customize from a user point of view - hiding apps, customizing visual, etc.
  • Desktop version never remaining signed in (MacBook) - much easier to just access via web.
  • After new laptop/new hire logs into the web version of Citrix and downloads the launcher, the launcher should then auto-fill the URL rather than requesting it again.
  • Citrix seems to reset at 12:00pm EST every day, given 15 minute reminder before shutting down the app. It would be great if this timer could be visible in the corner, or simply scheduled for different times depending on regions as it's quite disruptive.
  • Citrix seems to reset at 12:00pm EST every day, given 15 minute reminder before shutting down the app. It would be great if this timer could be visible in the corner, or simply scheduled for different times depending on regions as it's quite disruptive.

Return on Investment

  • Launch pad for Finance team applications.
  • Wide-spread use allowing one app/launchpad for multiple uses across countries/departments. Parent company manages platform, so spreads beyond my company, as well.
  • Use for many years and likely years to come.
  • Seemingly quick ease of use for back-end, allowing quick fixes from our parent company IT team without overloading their task lists.

Usability

Alternatives Considered

Okta

Other Software Used

Slack, Microsoft Teams, Adobe Acrobat Reader, Trello, Okta, Microsoft 365, Google Chrome, HiBob, JazzHR, DocuSign, Canva, Qualys TruRisk Platform, Robin, Corrigo, NAVEX One, Microsoft SharePoint, OneDrive, Dayforce Powerpay, Authenticator App, Condo Communities, Clip Studio Paint