TrustRadius Insights for Citrix Gateway are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Reliable and High-Performing: Reviewers have consistently praised Citrix Netscaler Gateway as a reliable and high-performing tool for load balancing applications and services. Many users have stated that it provides level 4 load balancing, which significantly improves the performance of their applications. This reliability and high-performance capability greatly enhances the user experience.
Enhanced Security Features: Several reviewers have highlighted the enhanced security features offered by Citrix Netscaler Gateway. Users appreciate the seamless use of 2-factor authentication, which helps to reduce the risk of external hacks and ensures heightened security within the VPN. Additionally, users have found it beneficial that Citrix Netscaler Gateway allows for differing levels of security, enabling specific access through the VPN based on active directory security policies. These robust security measures provide peace of mind for organizations.
Easy-to-Use and Set-Up: Many users have found Citrix NetScaler to be an easy-to-use and easy-to-set-up tool. They appreciate its user-friendly interface and intuitive design, making it accessible even for those with limited technical expertise. The ability to publish applications and act as a reverse proxy has been particularly valued by reviewers. Compatibility with popular browsers such as Google Chrome and Internet Explorer further adds to its ease-of-use.
With my company we use Citrix gateway to help connect our calls with our system. This helps auto populate the correct patient to help ensure we are taking care of our patients as fast as wr can. Citrix is a fast and effective way to help our team take calls to help schedule appts and assist them with daily needs. Thank you Citrix!
Pros
Loads patient data
fast and effective
Helps analyze who we are talking to
Cons
Sometimes Citrix crashes
Have a more detailed option of patients
Likelihood to Recommend
I love when a patient calls their phone number automatically populates a patients page for us in our EPIC program. This gateway is super fast and effective to help ensure we are getting the correct patient and correct chart
Our company's people across multiple countries access applications such as Spectra and related apps (i.e. Aura, Workflow, PF) in order to set up suppliers, submit Purchase Orders (POs), submit expense claims, and further detailed work as required by our Finance team/People & Culture. Beyond our Finance team's daily use, the entire company accesses Citrix typically minimum on a monthly basis to submit their expense claims, though many of our people work with POs, so access Citrix much more than this. It is a part of our typical onboarding and new new laptop set up processes globally, since it is so widely used.
Pros
Very clean landing page
Easy connection to Okta
One-size-fits-all accessibility for different app assignment needs
Very clean and easy to understand settings page
Quick Access favourites page
Ability to link webpages as well as applications from the admin end for selected users
Cons
Opening of apps - it often crashes. My coworker even told me a trick to 'spam click' the app when it shows a certain error to be able to bypass it to get the app open.
Ability to customize from a user point of view - hiding apps, customizing visual, etc.
Desktop version never remaining signed in (MacBook) - much easier to just access via web.
After new laptop/new hire logs into the web version of Citrix and downloads the launcher, the launcher should then auto-fill the URL rather than requesting it again.
Citrix seems to reset at 12:00pm EST every day, given 15 minute reminder before shutting down the app. It would be great if this timer could be visible in the corner, or simply scheduled for different times depending on regions as it's quite disruptive.
Citrix seems to reset at 12:00pm EST every day, given 15 minute reminder before shutting down the app. It would be great if this timer could be visible in the corner, or simply scheduled for different times depending on regions as it's quite disruptive.
Likelihood to Recommend
Citrix is used by everyone in our Company globally across departments, and provides a standardized, very clean, rarely-changing launchpad for all the common apps your team may need. It connects to Okta for necessary security. From my understanding, app assignment to users from the back end is also very simple.
That being said, while the lack of changes over the years helps with guides and familiarity, Citrix is not without it's flaws that could use updating - apps refusing to open, scheduled app crashing at 12:00pm EST every day, setup being not as streamlined as it could be for new users, ease of use lacking on the desktop app, lack of accessible guides/quick walkthrough of what the platform is upon first login, etc.
Overall, I look forward to improvements for Citrix, though overall I appreciate it's simplicity leading to visual ease of navigation.
VU
Verified User
Administrator in Human Resources (51-200 employees)
We use Citrix Netscaler Gateway as a platform for secure external access to virtualized applications in our work environment. Citrix Netscaler Gateway provide secure and balanced access from outside our hospital to our users to the main healthcare applications and virtualized machines. It is one more layer of security in addition to the firewall.
Pros
Provides level 4 load balancing to deliver better performance for applications and services
WAF (application), proxy and VPN firewall support
Monitor the performance of applications even in real time to improve the UX
Cons
Configuration console is unfriendly
A good knowledge of the product is necessary for its production
Likelihood to Recommend
The best usage scenario for Citrix Netscaler Gateway is in enterprises with a high volume of telecommuting users or in situations where the user needs to access certain applications from anywhere. In our case as a hospital, we need our doctors to access the medical records of the patients and be able to carry out any required action, with a high level of security and with a certain agility.
We use Citrix as one of our main tools to book hotel reservations, check our metrics, and a lot more. It is a very convenient, useful, and important tool to us. I highly recommend this tool very usefully. I really like it and very user-friendly. I have been using it for many years now.
Pros
Booking tool.
Tool for checking our metrics.
Notepad
We open cisco using Citrix.
We can check our CSAT here too.
Browser tool.
Cons
I suggest make it more faster because sometimes its lagging but not all the time.
When it comes to Notepad I suggest having options for the size of fonts, and color of fonts, to make it look nicer.
I suggest making it more user-friendly, and more features so that users can perfectly maximize this tool.
Likelihood to Recommend
Citrix Gateway is also a great browser or alternate browser if you need a more search engine for your research and other important things to know. It is perfect for your browsing experience and I highly recommend Citrix to my colleagues and friends. For me, this tool is really useful and I believe to others too.
Citrix Gateway is one of our main tool. It allows us to open applications that we mainly use for work purposes. It provides a server wherein we enhance our availability and experience. As a user, it is very helpful as it provides an interface wherein we see data and apps that we use for work.
Pros
Allows us to open Guest Connect which we use to check availability, meeting space and etc.,
Allows us to open sensitive information, links, attachments etc., that can't be open outside Citrix.
Gives us the benefit of using Citrix that enhance security and user experience.
Cons
One main opportunity that I want to be improved is to lessen the lag and errors in using Citrix.
We wish to reduce support request with self service password resets.
We would also want to lessen authentication to involve less administration.
Likelihood to Recommend
We were using Citrix as we taking calls before. We use citrix to open Guest Connect which we use for hotel reservation. There was a time wherein we're almost done with the reservation and just have to confirm if it's been created. However, for some reason the Citrix crashed and the guest was waiting on the line for 5 mins. We were unable to close the sale and gave a callback rather.
Citrix Gateway is being used in our company with open tools which are business-related. When the tools started to shut down, I just did troubleshooting.
Pros
Open Google Chrome.
Open Notepad.
Open Internet Explorer.
Cons
It should not log you out automatically.
It should work faster than normal speed.
It should work on all browsers.
Likelihood to Recommend
It is inappropriate to use if you have to watch videos.
Most of the organization is using Citrix Gateway. It is nice to be able to access things from your desktop, including folders from restricted drives, but the one problem I am having is accessing programs/software from my desktop. I had IT look at it, and they could not correct the issue through Citrix. I would have to log in through different software. The software I could not access is BNA's Interactive Forms.
Pros
Access folders from restricted drives from outside the office
Access desktop, view desktop from outside the office
Save documents to virtually any folder that you access in the office, outside the office
Cons
Cannot use Microsoft TEAMS through Citrix Gateway. This is used daily and is a big problem.
Cannot access software on computer in the office, outside of the office
Have to use other programs other than Citrix Gateway to access BNA Interactive Forms software and Microsoft TEAMS.
Likelihood to Recommend
Citrix Gateway is great to access folders that are saved on restricted drives when you are outside of the office. Citrix Gateway cannot be used for Microsoft Teams, which is used daily while working virtually. Citrix cannot be used for BNA Interactive Forms.
We use the Citrix Gateway as a way to publish applications and services on the Internet and also as gateway into our Citrix Environment for remote users. It's asp used as a perimeter divide between our internal networks and DMZ and it helps us in segregating traffic and maintain our network secure.
Pros
Application publishing.
Reverse Proxy.
Cons
Management interface.
Likelihood to Recommend
It's very good at providing reverse proxy functionality when you don't want to directly expose your infrastructure to the Internet and it also works brilliantly as a way to enable remote access to your Citrix environment.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
I remember when Citrix Gateway was called NetScaler Unified Gateway. It's being used for remote desktop access, as we are now all working from home. We, for the most part, all left our desktop computers at the office, and because they have more power and storage and access to the network than many home devices, we use Citrix to work off them from any device.
Pros
Remote desktop - use your computer or phone to access your desktop
Chat
Communications
Cons
Better connections
Reliability
Cost
Access
Likelihood to Recommend
Citrix Gateway is really well suited if you have no access to a network or to your desktop and need to get files or use a piece of specific software that you don't have multiple device licenses for and need to access. It's usually pretty reliable but does sometimes have some issues with connection.
Currently, we use Citrix Netscaler Access Gateway as a VPN client and an extranet client. The entire company uses this software for these purposes. It allows users to work remotely in our organization, allowing for our users to be able to continue to work as normal as if in the office.
Pros
allows seamless use of 2-factor authentication for heightened security within the VPN, and lowers risk of an external hack because of it.
it allows for differing levels of security. access can be set specifically through the VPN so 2 users can use the same site and get different results depending on their active directory security policy.
It can grant the ability to launch a single application or an entire VPN envelope
Cons
transfer between WiFi or other network interruptions can end or suspend the session meaning a logout and login must be redone
if one closes their laptop while the session is running, when they reopen the laptop later in the day, it will try to reconnect that previous session which has been terminated on the server side, making end users generally need to restart.
because of the number of moving parts that connect to Citrix, often the problem can be falsely attributed to it.
Likelihood to Recommend
It is a solid workhorse of a VPN client, and because of what it can connect to, it has the ability to do great things. but with sharp tools, remember to watch your fingers, as, without a solid security plan, the Citrix Netscaler Access Gateway can be dangerous to the company. [this goes for all VPN clients].
