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ClickLearn Reviews & Insights

Score8 out of 10

5 Reviews and Ratings

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Community insights

TrustRadius Insights for ClickLearn are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

ClickLearn has received positive feedback from users for its ease of use and navigation. Many users have found the tool to be easy to understand and navigate, appreciating its simplicity and clean interface. The user-friendly interface has made it effortless for users to access the features they need, resulting in a smooth learning experience. Reviewers have also praised ClickLearn's training staff for their helpfulness. Users are grateful for the assistance provided by the training staff in teaching them how to use the product effectively. ClickLearn accommodates different learning styles, ensuring that every user can grasp the concepts easily. The helpful guidance from the training staff has been invaluable in maximizing the benefits of using ClickLearn. Another common pro mentioned by users is the simple process for creating and publishing training materials. Several users have highlighted the ease with which they can generate comprehensive training content for MS Dynamics NAV using ClickLearn. The streamlined workflow saves time and effort, allowing users to efficiently create and publish high-quality training resources. Overall, ClickLearn has garnered positive feedback for its ease of use and navigation, helpful training staff, and simple process for creating and publishing training materials. These pros contribute to ClickLearn's reputation as a user-friendly and efficient training tool.

Reviews

4 Reviews

ClickLearn allows for easy creation and access to multiple training materials all in one place

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We needed a product that would allow us to spend less time on documentation and free up administrators for more technical work. We use ClickLearn to document every day tasks in Dynamics 365 and Outlook when using the Dynamics for Outlook app. This includes How to and information training videos.

Pros

  • Easy creation of videos based on mouse clicks
  • Editing documentation
  • Organization and structure of recordings

Cons

  • Could use more options for how the portal looks and is organized

Likelihood to Recommend

Well Suited: ClickLearn is extremely useful for a quick video to show someone how to do something and having to do few changes before publishing it.
Less Appropriate: Automated testing can be difficult to setup
JM
Jay Murphy
Program Administrator - CRM in Information Technology at Ascensus (1001-5000 employees)
Vetted Review
ClickLearn
2 years of experience
View profile

Easily on-board new users and supplement existing users with learning material

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

At PCL, we use ClickLearn to teach users how to perform various tasks in our project management system. Normally, these tasks would require us to host training sessions with our users - but, ClickLearn helps relieve our schedules by having this training material stored in one central location.

Pros

  • Creating easy-to-follow work instructions.
  • Provides different methods of delivery (text, video, try-me).

Cons

  • Replaying recordings can be finicky.
  • Freezes/crashes periodically.

Likelihood to Recommend

ClickLearn is well suited for training new users who are just starting out on a system. Where it may be slightly less suitable, is when your system is as extensive as ours. As a new user, having hundreds of recordings to go through could be overwhelming.
ND
Nicholas Duff
Business Systems Analyst in Information Technology at PCL Construction (1001-5000 employees)
Vetted Review
ClickLearn
1 year of experience
View profile

When you need help to create manuals without "print screen-ing"

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

In our company, ClickLearn is used to make instruction guides for how to use our D365 CE. We have sections for F&Q, General instructions, and then specified guides for different business segments. It is in use in over 30 countries to help salespersons to tackle problems when another support is not available.

Pros

  • Generate manuals.
  • Pronounces text.

Cons

  • Renaming records, books, shelves.
  • Adding new steps.
  • Recognizing fields when recording from web browser.

Likelihood to Recommend

Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good.
VU
Verified User
Administrator in Sales (1001-5000 employees)
Vetted Review
ClickLearn
2 years of experience

ClockLearn a simple to use tool

Rating: 9 out of 10

Use Cases and Deployment Scope

It’s being used for a D365 fin ops rollout to create training materials to support the user base. It’s a great easy to use tool that is able to support all areas of the business. The intention is that this will become the tool of choice going forwards for the business.

Pros

  • Switching languages
  • Creating supporting training documents
  • Video recordings
  • Templates for materials

Cons

  • It would be nice to take a couple of seconds off screen capture

Likelihood to Recommend

It’s great for screen capture and switching languages. A very user-friendly tool that supports all areas of a business. Its integration is easy and manageable for all. The Costa of the product is simple and viable for anyone
TG
Terry Gardener
Project Manager in Information Technology at Rotork (1001-5000 employees)
Vetted Review
ClickLearn
1 year of experience
View profile