Cloudways Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Cloudways are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

High-speed server options: Users appreciate the variety of high-speed server options offered by Cloudways, allowing them to choose the most suitable server for their website. Several reviewers have mentioned that these server options have significantly improved their site speed and reduced bounce rates.

Exceptional performance: The performance of Cloudways is highly regarded by users, with many stating that it has exceeded their expectations. They have noticed a significant increase in site open rates and a decrease in visitor loss after utilizing Cloudways' services. In real-life customer experience tests, users have seen improvements in site load times ranging from 80% to 120%.

Responsive customer support: Users value the responsive customer support provided by Cloudways. Many reviewers mention that their issues were resolved quickly and efficiently by the support team. They find the support team to be knowledgeable and ready to resolve any problems they encounter while using Cloudways hosting services.

Reviews

6 Reviews

Cloudways Review

Rating: 9 out of 10

Incentivized

August 18, 2025

Use Cases and Deployment Scope

We use Cloudways for most of our international clients. Hosting, malware control, easy management, easy spin-up of sites. Overall we love Cloudways for a good service. The customer support is great. It has solved a lot of our server-upkeep work costs, because the system is very intuitive to just click around, less knowledgeable people can manage the hosting now.

Pros

Wordpress Hosting
Email through Rackspace
ElasticEmail setup

Cons

It could be easier to configure many wp installs on one domain
It could be easier to migrate apps between servers or accounts
Access to apps could be one-click from the main dashboard view instead of three-clicks

Likelihood to Recommend

Better suited: clients with a budget, without the need of very custom config, easy setup and forget for small sites, often needing flushing cache, debugging, the system helps. And most importantly projects where you want a quality knowledgeable customer support that can handle hosting things well.

Less appriopriate: cheap clients, clients needing custom config, setups that require direct cloud maintenance,

Michał Kuczek

Programmer in Engineering at Product Dojo (1-10 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Cloudways has helped our company grow and scale over the last eight years

Rating: 10 out of 10

Incentivized

January 13, 2025

Use Cases and Deployment Scope

Cloudways has been our primary web hosting provider for the last eight years hosting all of our websites. We have multiple sites running on the Cloudways platform that utilize WordPress and Joomla. We switched to Cloudways after our previous provider was unable to scale at the pace of our growth and we outgrew their capabilities.

Pros

Their Tech/Customer Service is top notch
Their flexible pricing
Their stability
Their scalability
Slack integration

Cons

More flexible notifications

Likelihood to Recommend

Cloudways has been a great fit for our organization and has allowed us to host as many sites as we need and scale those websites. We have a paid service plan and their team of support agents is the best that I have ever worked with. They have helped us through numerous scenarios over the years and are always there 24/7/365. From simple questions to the most complex hat we could come up with they are always willing to roll up their sleeves and see issues through to completion.

Michael Weisel

Co-founder & Chief Technology Officer in Information Technology at Gold Lasso, Inc. (11-50 employees)

Vetted Review

8 years of experience

Verified on LinkedIn

Dependable and easy to understand hosting for Wordpress.

Rating: 10 out of 10

Incentivized

June 14, 2023

Use Cases and Deployment Scope

A client was using

Pantheon hosting for their website; we needed an environment to support us with

two aspects.

1) Scaling website resources to support seasonal spikes in

concurrent users easily

2) Reliable uptime and consistent bandwidth and

latency. I looked at a number of suppliers and tech stacks (cloud, VPS, shared

hosting)etc.

Finally, I concluded Cloudways as the top choice as they would

host the site with the vendor of our choice and provide us with an easy-to-use

solution for management and scaling. The website is connected to native Android

and ioS Apps, and there are a lot of API requests to sync with the apps. With

all of this going on, Cloudways has been dependable and one less thing to worry

about.

Pros

Server Management (visual intuitive tools)
Scaling Servers (through peaks and troughs)
Customer Service has been consistent and patient

Cons

Their free alternative to WP Rocket could be made more user-friendly and easier to understand
Create a function to automatically report heavy usage to specific email IDs

Likelihood to Recommend

I'm very happy with the experience of Cloudways. Cloudways

has helped us manage our needs, and the support team have been very thorough.

They even helped with the migration of our site from Pantheon to Cloudways and

the setup of our beta environment. We've always been easily able to scale up as

and when needed, and their internal visualisation tool helps us easily

understand when there are big loads on our server.

If you have a basic website with <1000 visitors per month, then you don't need them.

If you have apps or websites that process lots of actions, ec-commerce sites or deal with multiple concurrent users, then Cloudways is ideal.

Naz Haque

Google Consultant at Congruent Marketing (1-10 employees)

Vetted Review

1 year of experience

View profile

A good abstraction over complex cloud server setups

Rating: 9 out of 10

Incentivized

February 10, 2021

Use Cases and Deployment Scope

<div>We have used [Cloudways] to host our social media monitoring platform in PHP. It is probably used by whole organization as our company is small. </div><div>What business problems does it address?</div><div>We needed a separate server since the social platform is very power consuming. That kind of power cannot be fulfilled by shared servers. And thus we need cloud servers. Cloudways was a good abstraction - it reduced the set up complexity of a cloud server. Everything was on a click.

</div>

Pros

Easy to set up
Inside user dashboard is amazing.
Live chat support is too handy.

Cons

Costly - Adds up additional cost over same servers that u can buy directly from Linode, AWS, Google etc.
Live chat support agents can access your code. Thus server access is not limited to the original user/owner.
Less control over certain features such as turning off PHP FPM

Likelihood to Recommend

<div>When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click. </div><div>

</div><div>Less Appropriate - If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.

</div>

Kaushik Somaiya

Owner in Information Technology at wporbit.net (1-10 employees)

Vetted Review

3 years of experience

View profile

Absolutely Hands Down THE Best

Rating: 10 out of 10

April 1, 2020

Use Cases and Deployment Scope

I used Cloudways for my personal sites and soon realized my company needed to be using Cloudways. The platform has the richest feature set of any hosting provider and their scalability is unmatched with many affordable options. We are moving our sites to Cloudways, especially after GoDaddy's own support platform crashed and they were unable to help me. We were seeing incredibly slow server latency with GoDaddy and even their WHM & cPanel were lagging. This was using a dedicated server as well. They solved our issue of server latency, backups, CDN, etc.

Pros

Automatic Daily One Click Restore Backups
Integrated CDN
Easy & Intuitive Alternate Interface to cPanel and WHM
Very Affordable for High Specs
24/7 Customer Support is Extremely Helpful
Serve & Application Management is a Breeze
Choose from Multiple Server Locations

Cons

CDN isn't free, but reasonably priced

Likelihood to Recommend

I would not hesitate to tell others to join Cloudways.

Brandon Dith-Berry

Senior Information Technology Manager in Information Technology at Texas Pride Trailers (201-500 employees)

Vetted Review

1 year of experience

View profile

Cheap, flexible, and well-performing

Rating: 10 out of 10

February 19, 2020

Use Cases and Deployment Scope

I use CloudWays to host our website. Server performance is good and the website UI is intuitive and really clear.

It makes me feel way more in control over what I am doing. Chat support is educated, fast, and helpful. I have made some configuration and payment mistakes in the past and they always helped me.

Pros

Good control panel interface with many settings.
Simple payment method.

Cons

PayPal is not supported.
Some Norwegian credit cards might not work properly.

Likelihood to Recommend

In my scenario (a WordPress website with WooCommerce on it) the website is always responsive and easy to navigate. It is using custom fonts and more than 10 shop products that are loading fast.

Dario Pedroni

Web Developer at Virtual Nordic (1-10 employees)

Vetted Review

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Reviews and Ratings

Dependable and easy to understand hosting for Wordpress.

Rating: 10 out of 10

Incentivized

June 14, 2023

Use Cases and Deployment Scope

A client was using

Pantheon hosting for their website; we needed an environment to support us with

two aspects.

1) Scaling website resources to support seasonal spikes in

concurrent users easily

2) Reliable uptime and consistent bandwidth and

latency. I looked at a number of suppliers and tech stacks (cloud, VPS, shared

hosting)etc.

Finally, I concluded Cloudways as the top choice as they would

host the site with the vendor of our choice and provide us with an easy-to-use

solution for management and scaling. The website is connected to native Android

and ioS Apps, and there are a lot of API requests to sync with the apps. With

all of this going on, Cloudways has been dependable and one less thing to worry

about.

Pros

Server Management (visual intuitive tools)
Scaling Servers (through peaks and troughs)
Customer Service has been consistent and patient

Cons

Their free alternative to WP Rocket could be made more user-friendly and easier to understand
Create a function to automatically report heavy usage to specific email IDs