Cloudways Review
August 18, 2025

Cloudways Review

Michał Kuczek | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudways

We use Cloudways for most of our international clients. Hosting, malware control, easy management, easy spin-up of sites. Overall we love Cloudways for a good service. The customer support is great. It has solved a lot of our server-upkeep work costs, because the system is very intuitive to just click around, less knowledgeable people can manage the hosting now.

Pros

  • Wordpress Hosting
  • Email through Rackspace
  • ElasticEmail setup

Cons

  • It could be easier to configure many wp installs on one domain
  • It could be easier to migrate apps between servers or accounts
  • Access to apps could be one-click from the main dashboard view instead of three-clicks
  • It simplified our systems, it's Cloudways + mainwp for maintenance and hosting now.
  • It allowed us to save on server maintenance work costs.
  • The email is easy to spin up around it if someone doesn't want google workspace.
It's very intuitive and easy to use, controll and navigate around. It could be faster if apps had a 1-click access from the main dashboard.
SSH access, file manager, services like varnish, redis work very well and are easy to restart, manage etc. We were at first (2021) very surprised how they could do it all from a nice interface.
DigitalOcean: harder to set up, hands-on maintenance and controll, but needs work-hours of a linux expert.

GoDaddy: absolutely worst of all providers, charges stupid people money for nothing-services. Horrible products in my opinion.

HostGator: okay-ish hosting, nowhere to the power of Cloudways, the customer support also is much less knowledgeable. I would advise against all managed hostings. Go managed-cloud instead.

Do you think Cloudways delivers good value for the price?

Yes

Are you happy with Cloudways's feature set?

Yes

Did Cloudways live up to sales and marketing promises?

Yes

Did implementation of Cloudways go as expected?

Yes

Would you buy Cloudways again?

Yes

Better suited: clients with a budget, without the need of very custom config, easy setup and forget for small sites, often needing flushing cache, debugging, the system helps. And most importantly projects where you want a quality knowledgeable customer support that can handle hosting things well.

Less appriopriate: cheap clients, clients needing custom config, setups that require direct cloud maintenance,

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